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About Robert2054

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  1. Yes, the last scan took 16 minutes 31 seconds and went off without a hitch, no problems. All still seems to be well. Thanks
  2. OK, I uninstalled (I had to, it was hung up searching for updates for 14 hours) and reinstalled Malwarebytes, this time selecting the "enable beta updates" button. I ran a normal threat scan and it finished in 11 minutes 6 seconds. All seems well so far. Thanks
  3. I installed before I read this second post, and it has been checking for updates for 14 hours. I will uninstall and re-install using the Beta feature
  4. Thanks, I have been running the old vesion with no issues at all, but I will follow the instructions in the link above.
  5. I deactivated my license and reactivated it, and I took care of the problem
  6. So, this evening I went to my laptop and I noticed that my Malwarebytes desktop shortcut was gone. I tried to start tha program from the "show hidden icons" arrow but although it showed up there, it would not start. I restarted the computer and all traces of Malwarebytes were gone. There was nothing to remove in the Programs and Features area of the control manel, but there were some folders left on the "C" drive, but no .exe files So I re installed the previous version 3.8, and when I went to activate the license, it said that I had used all of my permissions, see below
  7. I uninstalled the new version and reinstalled the old version and set it to not update to the latest version. Everyting loaded fine and I ran a manual threat scan and it ran and finished in 17 minutes. All is well except that I am running the older version (that was always very good and protective) It feels very good to be protected and I am not getting any "Page unresponsive" errors and things are running smoothly. Thanks
  8. Tried to run a scan (Manual Threat Scan). I started last night and just let it run. THis morning it was still checking for updates and the cancel and pause buttons were greyed out.
  9. I went to windows security center and disabled the virus and threat protection, but left the firewall alone. is that OK?
  10. I restored all defaults on Malewarebytes 4.0.4. and then enabled beta testing. The window said downloading update for a few minutes and then switched to installing updates which it has been doing for 45 minutes
  11. Should I uninstal version 4 before I reinstall version 3??
  12. Thank you for your patience AdvancedSetup. I am not sure how to add those exclusions. Would this be something to do within the Malwarebytes program, or must I go to a specific folder and add them? Thanks again for your patience.
  13. I redownloaded the Procdump file and redid the instructions exactly. When I ran "5 - mbamservice_memory it showed two black windows that dissapeared and then there was no file in the procdump folder with the .dmp extension. I checked the .zip folder to be sure it wasn't there and also did a computer search for *.dmp. It found 31 .dmp files, but none from within the last month.
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