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Ananya

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About Ananya

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  1. Hi Nasdaq Yes I do not have the product key to run Office 2016 since I did not buy it from Microsoft. I do not want to remove it. I have always had this in my laptop and this has never caused any troubles in the past. Is there any other way we can remove the MBR virus? Thank you. Ananya.
  2. Hi Nasdaq RogueKiller Anti-Malware V13.5.6.0 (x64) [Nov 7 2019] (Free) by Adlice Software mail : https://adlice.com/contact/ Website : https://adlice.com/download/roguekiller/ Operating System : Windows 10 (10.0.18363) 64 bits Started in : Normal mode User : Ananya [Administrator] Started from : C:\Program Files\RogueKiller\RogueKiller64.exe Signatures : 20191115_125959, Driver : Loaded Mode : Standard Scan, Scan -- Date : 2019/11/17 21:19:02 (Duration : 00:20:33) Switches : -refid 3 ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤ Processes ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤ ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤
  3. Hi Nasdaq Please find attached the fixlog. The URL is: https://www.virustotal.com/file/d4fc82a3632b84fbbf164a702ec7d32c485b58e7248c987c46b8ddec37a2ae9a/analysis/1573994534/ Hope this helps. Thank you. Ananya. Fixlog.txt
  4. Run FRST and click Fix only once and wait. How do I do this? Do you mean I should run FRST64? Thank you.
  5. Hi Nasdaq Thank you in advance for your help. I dont have a default browser but Chrome is synced with other devices. I use Firefox only on my personal laptop. Hope this helps. Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 14-11-2019 Ran by Ananya (administrator) on ANANYA (Hewlett-Packard HP 15 Notebook PC) (15-11-2019 20:46:41) Running from C:\Users\Ananya\Desktop Loaded Profiles: Ananya (Available Profiles: Ananya) Platform: Windows 10 Home Single Language Version 1909 18363.476 (X64) Language: English (United States) Default browser: Edge Boot Mod
  6. Hi. My Avast scan shows I have an infected file MBR:Backboot-G [Rtk]. Malwarebytes however is unable to detect it. Can you please tell me how to remove the same. Thank you.
  7. Done. Can you please tell me what is the problem? Thank you.
  8. Following are the logs. Thank you. mbst-grab-results.zip
  9. Hi I am unable to download Malwarebytes. I have tried downloading the same from both Chrome and Firefox but have been unsuccessful so far. It says, "The site cannot cannot be raeched" and shows the error "Connection Refused". Can you please help? Thank you.
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