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  1. @Porthos - Zip file from running support tool in safe mode Thx mbst-grab-results.zip
  2. The support tool has been running for hours. I don't remember it taking this long.
  3. Running Windows 10 (upgraded from Windows 7). This is happening every time I start my PC. Any ideas? Thanks Source: Malwarebytes Service Summary: Stopped working Date ‎2/‎5/‎2020 7:52 AM Status Report sent Description Faulting Application Path: C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe Problem signature Problem Event Name: APPCRASH Application Name: mbamservice.exe Application Version: Application Timestamp: 5da8d87c Fault Module Name: ntdll.dll Fault Module Version: 10.0.18362.418 Fault Module Timestamp: 99ca0526 Exception Code: c0000005 Exception Offset: 00000000000072a6 OS Version: 10.0.18362. Locale ID: 1033 Additional Information 1: 63b8 Additional Information 2: 63b895eb3d925e562603d3ab864163e7 Additional Information 3: af7f Additional Information 4: af7fcad0bffccefcade34aa0855ab3ed Extra information about the problem Bucket ID: fa5aa9b4cd3d9045efa1076e27a87041 (2279111056119328833)
  4. @LiquidTension, No, I was accessing the PC directly.
  5. @nikhils, @LiquidTension I uninstalled MB again and again reinstalled v Everything is now running smoothly. All is good. I'll stick with this version until all the wrinkles are ironed out. In all sincerity, I really like MalewareBytes - this program caught a Trojan virus when no other paid subscriptions did. That is why I purchased the premium version. Thanks for your collective help!
  6. @nikhils Safe mode doesn't help at all. I uninstalled a trial version of Acronis 2020 and now no longer get error code 87. Coincidence? Acronis was on my PC before I updated to v. 4. I was going to uninstall MB with CCleaner but am not sure how many times I can input my license key. I'll wait for a response before trying that and then reinstalling v. 3.8. Thanks
  7. @LiquidTension I uninstalled my McAfee, rebooted, installed mbm v. 4 - same errors. Reinstalled McAfee, Uninstalledmbam v.4, reinstalled mbam v. 3.8?. Interestingly, my Malwarebytes will now not even start up. I get an "unable to connect to service" box pop-up.
  8. @LiquidTension My PC is old - my graphics driver is the latest and doesn't fully support windows 10. That said, I rolled back my mbam to 3.8 something and now get a "loadlibrary failed with error code 87: the parameter is incorrect" upon bootup. As an aside, I tied to do a full system scan with McAfee yesterday and it never fully ran. Usually it completes within 3-4 hrs. I ran it for about 17 hrs and it was still at 50%. Never had this problem before. Here are the files you requested (running the older mbam). At this stage, my PC has some long lasting problems from v. 4 and I really don't want to reinstall it. Dbgview file.LOGDxDiag.txt
  9. Hi Porthos - I restarted my PC and received the same error. I've attached the latest support tool .zip file. Thanks. mbst-grab-results.zip
  10. Upgraded to latest version. Attached is the zip file. Thanks! mbst-grab-results.zip
  11. I put this in a different forum topic. I am having the same problems. Here is my zip file. mbst-grab-results.zip
  12. I am having the same troubles. I've run the support tool and am attaching the files.mbst-grab-results.zip
  13. I have the same problem - I'm running Windows 10 that was upgraded from Win8. My computer freezes after I get this aforementioned error message. I also have removed the program and reinstalled to v
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