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Maja_

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About Maja_

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  1. I've disabled the Kaspersky protection and installed the latest version of MB, but cannot activate my premium. (See screenshot attached) I get a message: "You've hit your device limit" (Yes, MB had been uninstalled before I installed the newest version)
  2. @exile360 @Firefox Were the log files already analyzed?
  3. @exile360 @Firefox So here's the log files. I zipped the folder instead of using the option Send To --> Compressed (zipped) Folder (the second option lasted for ages and eventually did not compress the "Logs" folder). I hope the log files in the zip are ok .... I reproduced the scenario with Chrome, FYI when you're looking at the logs. Logs.zip
  4. @exile360 @Firefox please let me know to which email I can send the logs, I will send them via WeTransfer
  5. @exile360 p.s. I have this application C:\Program Files (x86)\Samsung\Easy Setting Box\EasySettingBox.exe which is started every time I start my laptop and which searches for the connection to my Samsung monitor and connects the laptop to the monitor. (it starts every time after logging in to my account, regardless of whether the monitor is cable-connected to my laptop or not). Is it possible that it makes some kind of trouble together with MB? I am not sure here if it's a good idea to uninstall this application and eventually try installing MB again and activating the premium and then seeing if it works well. Could your development team somehow find out if these two applications actually interfere when both installed?
  6. @exile360 Ok, I will do all of that. But, please let me know if I need to do this at this point when I don't have the MB installed on my computer, or I should first install MB again, and create the Monitor Log afterwards.
  7. @exile360 I reinstalled it, entered my activation key for Premium, and the option just checked itself out. And then I uninstalled the application again (in safe mode), as I got the usual problems with Internet Explorer and Google Chrome of not being able to start (e.g. click on Chrome and the application does not start at all, there are only background processes active). It's like MB just causes complications on my computer.
  8. @exile360 ok, will try to manually install the tool, but before that I must mention that since I don't have the MB installed on my computer, I don't have problems anymore with the emulator on Android Studio and also problems with Google Chrome...
  9. @exile360 I uninstalled the app with the older version of MBST (1.4.3.687), but after the reboot I did not get asked to download and reinstall the latest version . (after the reboot I returned to normal mode of starting Windows, not the Safe mode)
  10. @exile360 Please see the screenshot with the message I am getting when I try to run the tool in Safe mode ...
  11. @Firefox After I click "Yes" on the dialog "Are you sure you want to remove all Malwarebytes products? ...", the Clean button goes gray and nothing happens afterwards - no removal of Malwarebytes and no backup of a Premium key on the desktop. I restarted anyway, but no changes whatsoever, the application is not uninstalled.
  12. @Firefox Yes, it's still happening. I can't turn on the option "Malware protection". (I restarted the computer twice)
  13. @Firefox Here's the new set of logs... One small glitch that I noticed about your mb-support tool was that when I tried to uncheck the checkbox for "Anonymously help the community by providing usage and threat statistics", it froze the application. mbst-grab-results.zip
  14. @Firefox ... and I restarted the computer afterwards.
  15. Ok, I did it. (The only option that was checked was "Run this program as an administrator", and I unchecked it)
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