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LesterH

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About LesterH

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  1. Thank you so much for your help! I will look into these tips.
  2. The popup no longer shows up after I deleted the isoburn.exe file. The computer ran fine after I first installed malwarebytes to get rid of the malware. I was just annoyed by the popup at startup. Thank you for your help!
  3. Ok. I did the cleanup. My computer is still searching for the .lnk file, but I uploaded the isoburn.exe file to virustotal. I'm not sure what you mean by "checking extensions". What do I need to do for that? Thanks.
  4. No I did not create that program. I will follow the instructions for the second topic and upload the file to the virustotal site. I think the original malware had something to do with Chrome. It hacked into my Amazon account and placed an unauthorized order, and I wonder if it somehow found my Amazon password in Chrome's saved passwords. Thank you for your help.
  5. I misunderstood the instructions. I ran Adwcleaner, restarted the computer and reran FRST. Files attached. AdwCleaner[C00].txt AdwCleaner[S00].txt AdwCleaner_Debug.log FRST.txt Addition.txt
  6. I didn't run it, because your instructions said to run it if Malwarebytes didn't run. Because Malwarebytes was working, I didn't run it. Should I run it anyway?
  7. Malware scan report scan report.txt
  8. Thank you for yscan report.txtour help. I am attaching the three text files. FRST.txt Addition.txt
  9. Thanks for the reply. So is it safe to click on the "OK" button? It looks like I have version 3.8.3, but it says there are no program updates. How do you upgrade to version 4?
  10. After installing Malwarebytes to remove malware, I get two of these popups during startup. I don't know if they are from malware or from malwarebytes. There is no text in the popup, only an "OK" button and an Info icon. I close these without clicking on the "OK" button, but how do I get rid of these?
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