RTokyo

Hi Ron - the ticket # is 2740028. Thanks.

After the most recent upgrade - to MWB3 - my old license key (which is a lifetime subscription) is no longer working. I get the following message when I try to use it: "License Key is Blacklisted. There is a problem with your license key and we are unable to activate your license. Please check your license details and try entering your key again." When I log in to my online account, my Key and ID show as valid, with a lifetime subscription. The worst part is, this happened in the background, and my computer was unprotected for some time. It wasn't until I started receiving pop up messages that I noticed my software was no longer showing as 'premium.' I've been a Malwarebytes license holder since 2009. Someone please help me.