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Posts posted by fufm

  1. Thank you @alvarnell and @adas - I've followed the troubleshooting steps mentioned but am still unfortunately having issues.
    First I tried to follow Uninstall Malwarebytes for Mac v3 but was met with this error




    after trying to run it. So I moved onto re-installing the existing MacOS onto my machine. After that, I tried to open Malwarebytes again and it worked momentarily -- long enough for me to start a scan before it cut to this error screen.


    So I tried the uninstall again and got this message.



    Can you let me know which further steps I can take?

  2. After running a scan and identifying and removing a few threats related to the QSearch/ChillTab search engine virus (which I have been dealing with and trying to rid my machine of for a while now), I was prompted to restart my machine. Once I logged back in and tried to open Malwarebytes again, I got a message saying "The Application is Damaged - please download and install a new copy of the software to replace the damaged files" (see first screenshot here: https://imgur.com/a/DzEqVMU).


    So I downloaded the software again and tried to install and got a message saying "The Installation Failed" (see second screenshot here: https://imgur.com/a/DzEqVMU).



    After that I tried restarting my machine, same "Installation failed" message. I deleted all previous Malwarebytes files and restarted my machine, same message. I went through my application list and removed anything I hadn't used recently just in case there was some malware in those files. Still got the same message.

    I'm not sure what the next step to take is here -- I am concerned that there is some malware on my computer but I cant get Malwarebytes installed. Any help would be appreciated.

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