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NcF111

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  1. Thank you. Will locate screen and test.
  2. FRST.txt Addition.txt Farbar Recovery Tool created a 2nd file for both FRST and ADDITIONAL
  3. FRST.txt Addition.txt Files attached
  4. 1> outlook.live.com/mail/... was on the allow list / deleted today. Only tipranks.com remain. 2> Will download Farbar Recovery Scan Tool
  5. 1> Set up Malwarebytes Allow List as follows on MS Bing: Extension -> Malwarebytes Browser Guard -> Settings -> Allow List -> "website (copied over) -> "Ads, Trackers, Malware Scams" (selected) Still receiving an alert from the website "Hey, we’ve noticed you’re using an ad blocker!" "Subscribe to our Ad-Light Service"! 2> Set up on as follows on Google Chrome: Settings -> Extensions -> Malwarebytes Browser Guard -> Details -> Allow specific sites "website (copied over) Website in question works fine. 3> is the problem with MS Bing?
  6. Re: Post dated 10/14/2019d 1. "Possible conflict" with McAfee "My Privacy" -> "Shredder" -> "Reboot". < Currently using Premium MB version 4.0.4.49 / Component package version 1.0.718 > 2. McAfee required to "Reboot" ( "My Privacy" -> "Shredder" -> "Reboot") on 11/08/2019 at 5:15pm _ 8 Files were shredded. 3. Did not perform reboot / ran CMD as administrator / entered command as specified / generated output files. 4. Please see attached output files: "handle_output.txt" / "mbst-grab-results.zip" Thank you. handle_output.txt mbst-grab-results.zip
  7. Week ending 11/012/2019 review _ Beta version 4.0.3.48 / Component package 1.0.690 1. "My Privacy" -> "Shredder" -> "Reboot" has not required a "Reboot" for the last week (has not required "Reboot" for over 2 weeks now) . Will continue to test / once "Reboot" is required, and will download results to text file and submit results. 2. Threat Scan: Scheduled to run on 10/28/19 at 8:00am. Threat Scan finally ran at 9:03am _ 1:03 minutes late (please see attached backup). 3. Custom Scan: Scheduled to run on 10/30/19 at 8:00am - ok. Custom Scan ran continuously for 5hrs 24mins 20seconds. Had to cancel Custom Scan (please see attached backup). Thank you. MB_Beta 11032019.docx MB Beta_Threat Scan_Scheduled 10282019_8am runtime 903am.txt MB Beta_Custom Scan_Scheduled 10302019_continuation 5hrs 24mins_PC shutdown_still running PC startup.txt
  8. 1. Type of files being shredded and location of files: "Temporary Internet Files" _ most likely location in "INetCache". 2. McAfee Document ID: TS101334: "Shredder completely erases files that you no longer need, and never want to be recovered. Use Shred unwanted files if you want to delete files that contain personal or sensitive information that you never want retrieved". 3. McAfee Tech Support: "Shred / Reboot" stops the "active process" and removes files permanently off the hard drive. "Shred" option is recommended 1x per week. McAfee Tech Support not sure when the "Shred" option will call for a "Reboot". 4. "My Privacy" -> "Shredder" -> "Reboot" has not required a "Reboot" for the last week. 5. Will continue to test / once "Reboot" is required, will download results to text file and submit results. Thank you.
  9. 1. Found major Issues with Custom Scheduled Scan (please see text back-up and Word docx back-up). Ran Threat Scan and Quick Scan to test if there was the same issue as with the "run away/non-stop" scheduled and manual Custom Scans. 2. Possible conflict with McAfee "My Privacy" -> "Shredder" -> "Reboot" has not been an issue this past week (will continue to test daily). 3. Event log data setting has been on since 10/14/2019. 4. "Quit Malwarebytes" command used several times since 10/14/2019 / stopped using "Quit Malwarebytes" since Custom Scheduled Scan became an major issue on 10/16/2019. 5. Please advise if you would like me to gather logs with the Malwarebytes Support Tool per the above issues with Custom Scans. Thank you. MB Beta Custom Scan_Scheduled 10162019_5hrs 11mins.txt MB Beta Custom Scan_Manual 10162019_2hrs 18sec.txt MB Beta Threat Scan_Manual 10172019 615pm_ok.txt MB Beta Quick_Scan Manual 10172019 840pm_ok.txt MB Beta_10162019.docx
  10. 1. Downloaded Handle and moved to Download folder with "Handle64.exe" in folder. 2. Will test Malwarebytes icon "Quit Malwarebytes" each time I go to McAfee ( "My Privacy" -> "Shredder" ) and confirm if "Reboot" is ever required. Please note: "Reboot" appears to be required around 5% - 10% of the time. 3. Will need to research type of files need to be shredded in in McAfee "My Privacy" settings. 4. Will follow listed steps when there is a requirement to "Reboot"' Thank you.
  11. 1. Possible conflict with McAfee "My Privacy" -> "Shredder" -> "Reboot". <Currently using MB version 4.0.2.44 / Component package version 1.0.690> 2. Scan Scheduler back in order correctly showing current schedule effective 10/04/2019. 3. Generally McAfee does not require a "Reboot" when shredding files, however when there is a requirement to shred (as was the case this past week); I noticed that I could "edit" and change the Scan Scheduler yet the Scan Scheduler would not lock in the scheduled change. 4. Today, I downloaded for a second time MB version 4.0.2.44. After downloading 4.0.2.44 - Scan Scheduler locks in the schedule change correctly. 5. Will continue to monitor McAfee when required to "Reboot" ( "My Privacy" -> "Shredder" -> "Reboot") and determine if there is a direct correlation on possible conflict with McAfee as listed on this post. Current McAfee status TBD. 6. WIN10 is current (Cumulative Update version 1903 / KB4517389).
  12. 1. Installed Version 4.02.44 last night. Scan Scheduler back in working order (please see attached back up file for review). 2. Will determine if "possible" conflict (McAfee -> My Privacy -> Shred Unwanted Files - > Reboot) occurs next time a "Reboot" is required. 3. Documentation: Currently have "Malwarebytes for Windows User Guide Version 3.8.3_ Content Guide". Looking forward for eventual User Guide for Malware Bytes Version 4 as product rolls out. Thank you. M Beta_10042019_Scheduler.docx
  13. Thank you. Will install version 4.0.2.44 tonight and test. Will confirm results tomorrow am.
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