Kevin thanks for the reply. Here is the log from a scan i just did moments ago:
Malwarebytes
www.malwarebytes.com
-Log Details-
Scan Date: 9/7/19
Scan Time: 12:21 PM
Log File: 97252db4-d18b-11e9-b391-ac220b034dd6.json
-Software Information-
Version: 3.8.3.2965
Components Version: 1.0.613
Update Package Version: 1.0.12367
License: Trial
-System Information-
OS: Windows 8.1
CPU: x64
File System: NTFS
User: System
-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Scheduler
Result: Completed
Objects Scanned: 283833
Threats Detected: 5
Threats Quarantined: 4
Time Elapsed: 12 min, 30 sec
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect
-Scan Details-
Process: 0
(No malicious items detected)
Module: 0
(No malicious items detected)
Registry Key: 0
(No malicious items detected)
Registry Value: 1
PUP.Optional.SearchManager.BITSRST, HKU\S-1-5-21-2857835430-3624040574-4162862221-1003\SOFTWARE\GOOGLE\CHROME\PREFERENCEMACS\Default\extensions.settings|hmamdkecijcegebmhndhcihjjkndbjgk, Quarantined, [269], [626729],1.0.12367
Registry Data: 0
(No malicious items detected)
Data Stream: 0
(No malicious items detected)
Folder: 0
(No malicious items detected)
File: 4
PUP.Optional.SearchManager.BITSRST, C:\USERS\SUSAN BROYLES\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Removal Failed, [269], [626729],1.0.12367
PUP.Optional.SearchManager.BITSRST, C:\USERS\SUSAN BROYLES\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Preferences, Replaced, [269], [626729],1.0.12367
PUP.Optional.SearchManager.BITSRST, C:\USERS\SUSAN BROYLES\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, [269], [626729],1.0.12367
PUP.Optional.SearchManager.BITSRST, C:\USERS\SUSAN BROYLES\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, [269], [628563],1.0.12367
Physical Sector: 0
(No malicious items detected)
WMI: 0
(No malicious items detected)
(end)
as you can see this PUP file is still present. 5 threats detected and only 4 quarantined. I will run the adware software and farbar recovery tool next and report back. thanks again.