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Carol2002

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About Carol2002

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  1. Thank you, but there's no place to do it! So frustrated.
  2. All right, if you are positive that the Farbar program won't hurt my computer, I'll do it... but the warnings I get sound so dire! I do not know how to get to C:\AdwCleaner\Logs. In the old days, I could, but I don't know how to get to a C prompt anymore: Windows is now so complicated. I'll have to run the Farbar program later tonight, have to leave for supper now. Thanks!
  3. Isn't this the log? I already posted it. Topic Starter New Member Members 7 posts Report post #3 Posted 11 minutes ago Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 8/28/19 Scan Time: 4:27 PM Log File: a29feebc-c9da-11e9-bc28-f439092107c0.json -Software Information- Version: 3.8.3.2965 Components Version: 1.0.613 Update Package Version: 1.0.12223 License: Premium -System Information- OS: Windows 10 (Build 18362.295) CPU: x64 File System: NTFS User: LAPTOP-PMH02V1P\Carol -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 294978 Threats Detected: 0 Threats Quarantined: 0 Time Elapsed: 3 min, 51 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end)
  4. There was no log, at least, not from following your directions.
  5. Download Farbar Recovery Scan Tool and save it to your desktop. My PC keeps telling me not to use this DANGEROUS FILE, so I am afraid to follow this suggestion!!!!
  6. Download AdwCleaner by Malwarebytes onto your Desktop. It wanted me to quarantine and delete some GOOD files that I did not want to get rid of (I know what they are) and so I DID NOT do it. There were no BAD FILES identified.
  7. Download AdwCleaner by Malwarebytes onto your Desktop.already did this, and it did not help.
  8. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 8/28/19 Scan Time: 4:27 PM Log File: a29feebc-c9da-11e9-bc28-f439092107c0.json -Software Information- Version: 3.8.3.2965 Components Version: 1.0.613 Update Package Version: 1.0.12223 License: Premium -System Information- OS: Windows 10 (Build 18362.295) CPU: x64 File System: NTFS User: LAPTOP-PMH02V1P\Carol -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 294978 Threats Detected: 0 Threats Quarantined: 0 Time Elapsed: 3 min, 51 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end)
  9. I did the things advised with one exception, but still can't delete yourpdfonline. I have the Premium version of Malwarebytes. My PC warned me not to use the Farbar Recovery because it is dangerous, so I did not proceed with that. Please help me.
  10. I bought Malwarebytes in order to get rid of YOURPDFONLINE, but after the scan, it did not pick it up and get rid of it. What should I do?
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