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Everything posted by neiljacobson

  1. The problem returned! I think every time I open chrome, pup.optional.legacy reappears, even if I reset chrome's setings. What should I do?
  2. the problem happened again. see attached Addition.txt AdwCleaner[S30].txt
  3. the problem still occurs every day. Attached are the files from yesterday. What should I do? Addition.txt FRST.txt AdwCleaner[C28].txt
  4. the problem recurred today. Malware found 5 threats. I reran FRST. The logs are attached Addition.txt FRST.txt Malware 2019-08-13.txt
  5. See attached, by the way, I think the problem is not all fixed. Although the virus is gone, firefox is using abnormally high memory and cpu FRST.txt
  6. I think that worked? I reran the Adwcleaner after I ran the 'fix'. No threats were found. Thank you!
  7. I can't find Yahoo Powered., There is no 'fix button' in fixlist.txt, Should I just run https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx
  8. see attached AdwCleaner[C24].txt AdwCleaner[S24].txt AdwCleaner[S23].txt AdwCleaner[C22].txt
  9. AdwCleaner[C24].txt AdwCleaner[S24].txt Addition.txt FRST.txt
  10. Additional scan result of Farbar Recovery Scan Tool (x64) Version: 10-08-2019 Ran by Neil (11-08-2019 08:28:42) Running from C:\Users\Neil\Dropbox\Apps Windows 10 Home Version 1903 18362.239 (X64) (2019-06-23 06:23:11) Boot Mode: Normal ========================================================== ==================== Accounts: ============================= Administrator (S-1-5-21-2600175624-1016130486-685330733-500 - Administrator - Disabled) DefaultAccount (S-1-5-21-2600175624-1016130486-685330733-503 - Limited - Disabled) defaultuser0 (S-1-5-21-2600175624-1016130486-
  11. Malaware finds it but doesn't remove it. I deleted the Chrome Browser. What should I do?
  12. I'm sorry, which link should I follow? The 1st link you sent assumes Chrome is in the system.
  13. How do I delete Edge? Settings won't allow it to be uninstalled
  14. I had deleted chrome and the problem persists. I noticed that after Malaware quarantines pup.optional.legacy and I reboot the system and run the scan again, it is still there.
  15. Every afternoon the sound system gets lots of static and i use ADWCleaner 7.4. It finds 1 pup.optional.legacy. It gets quarantined and I restart the system. I've deleted the Chrome browser. That didn't help. What should I do? AdwCleaner[S20].txt AdwCleaner[C19].txt AdwCleaner[S19].txt
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