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About KatM123

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  1. Yes, a Windows 10 OS reset - including fully cleaning the drive. It's a surface pro 3 (a few years old).
  2. Hi Maurice, No this was not my first time installing Malwarebytes for Windows. I did a reset of my device last night. When I installed the software today and tried to enter my product key, it gave me the error message attached. I uninstalled and reinstalled the software a few times (probably six) to see if that would solve the issue but it did not so I looked on the forums for answers. Other steps I took included changing the host file on my computer and running the support tool the remove the software and repair it.# Do you have any further suggestions?
  3. Hi, I also have the same issue and followed the steps outlined above but the issue has not been resolved. Attached is the log. Please let me know if there is anything else I can do. mbst-grab-results.zip
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