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Hi @fyang, Although server 2019 may not be officially supported, I suspect it should run fine. To add to the insights @exile360 provided, there may be further requirements you're missing to perform a push installation, refer to the Managed client deployment prerequisites. If you haven't tried disabling or temporarily uninstalling Symantec, I'd suggest giving that a shot. We do see frequently where 3rd party endpoint protection programs interfere with our deployments or installations on only a few machines. Another alternative to try is manually installing from a package rather than a push

Hi @REGITDept, The Anti-Ransomware version that your Endpoint Security subscription includes is the 'standalone' version, as opposed to the Cloud 'Behavior Protection' setting which is integrated with Endpoint Protection and Endpoint Protection & Response products. That said, the fix is live and you should be able to remove those exclusions with no issue.

Hi @REGITDept, That address has since been verified as clean and unblocked as of an hour ago, it should be whitelisted in the next definition update.

Hi @RGB, The first things I'd suggest would be to restart the 'Malwarebytes Management Service', and to make sure you have access to the db in SQL Management Studio. If you're able, reinstalling from scratch with an embedded db may be an easy solution to get you back up and running (the managed clients will reconnect automatically if the ip address is unchanged). If neither of those solutions work or are feasible, we're happy to troubleshoot but would suggest that you submit a help request here: https://support.malwarebytes.com/hc/en-us/requests/new.

Hi @LunarMalachi, I have seen a few cases of 3rd party install utilities causing log loops and filling up different log files. I'd suggest uninstalling that machine, then manually installing with a fresh package downloaded from your Cloud Console. Let me know if that gets it working for you or if you continue to have trouble!

Hi @marioluna, @exile360 is correct, those should have been automatically deleted upon completion of a scan. In instances that they aren't, we usually see scans are failing. Are you by chance, running rootkit scans on that terminal server? If so, you may want to deselect that option for the server's schedule. I have seen rootkit scans cause this issue on occasion, they should only be run when rootkits are suspected on a machine. Let me know if that resolves the issue for you or if you continue to have trouble!

@renthner, That's the one. This article is for a different product, but the steps are the same. You can disregard the steps for opening ports, and simply enable RPC and WMI. Allow WMI through Windows Firewall for Endpoint Security Let me know if that gets the errors to cease!

Hi @renthner, Sorry to hear you're having trouble, I'll be happy to help. Can you confirm whether or not the 'Endpoint Agent Service' and 'Malwarebytes Service' are running in services.msc?

Hi @Hardhead, Thanks for letting us know! I believe we have enough information to go on now and are developing a fix, I'll let you know if any further detail or logs would prove useful. Additionally, I'll update you here once we've released a fix. I see your subscription is for the consumer product, it may take additional time for the update to reach the Premium consumer version compared to the ARW standalone business release since the former is bundled. For this reason, you may want to open up a new case with our consumer support team. If you have a business subscription that I'm not see

@JanN-M, Happy to help! And there are certainly some instances where we may advise, or you may prefer to take a machine offline and remediate via our MBBR tool (available in your Cloud Console on the 'Downloads' page). What I was attempting to convey is that these instances are few and far between, and that in the majority of detections/infections, disconnecting the machine is unnecessary and can impede a swift recovery.

Hi @JanN-M, I've copied your questions and replied in red to keep this as digestible as possible. Question 1 : After installing the agent on the endpoint, it becomes impossible to visualize any kind of interface to view the current settings, recent activities, quarantine etc on the endpoint itself ? The only source of information or config becomes the cloud portal.Is that correct, and by design ? Correct, all of our cloud based solutions are intended to be lightweight on the client side and centrally managed from the Cloud Console. The Agent first checks for any of o

Hi @REGITDept, We're still working on a fix, no ETA at this time. I'll update you via email on the open ticket as soon as I have more information!

Hi @REGITDept, Sorry for the trouble! This is a known issue we're currently working on a fix for. I've opened a new problem ticket and reached out via email, I'll update you there as soon as a fix goes live.

Hi @Kernel, Sorry you're having trouble, I'll be happy to help. You should not be prompted for the password when attempting to turn off tamper protection in the policy. Let's try turning it off, then re-enabling it and try a new, simple password. If you continue to have trouble, I'll be happy to open a ticket and continue working with you to investigate the issue.

@morgan26, That makes sense, as wildcards are not supported in the Anti-Ransomware exclusions. Glad you were able to get it working, and you're very welcome!