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About tropicanajones

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  1. The update stripped my reg key and blew away my LicenseConfig.json file. I'd call that taking my key away. It was purchased from a tech seller on Amazon. Authorized or not, show me the list of authorized resellers. I'll wait. I see no difference with this over buying from a local non-chain PC shop. I used it on a single device (I've upgraded PC's a few times, but always deactivated my old device prior to wiping to prevent any issues, honestly had no idea until coming here regarding this issue that it was capable of 3 PC installs, my box said 1 PC). I had my key written on a piece of paper last time I upgraded my pc, it has since gone missing. That is all on me. Yes, my key is still valid, after I found it in an old file. If I did not have that old file, I would have completely lost my license. And because the software update removed it, I could not provide it to support, and without that, they could not give me a replacement, even with the proof of purchase provided. An update should not have removed this configuration. I take equal blame for not keeping my key in a safe place. @SPDIF this would have been impossible for me at the time. I purchased this license back in 2014. Their account site did not even debut until 2017 (https://web.archive.org/web/20170801000000*/https://my.malwarebytes.com/en/login). Tonight, I registered my key to my new account.
  2. Don't bother, they will not assist you. Their update removed your key and they want it that way. I entered a support ticket and was called a liar, providing proof of purchase. They'd prefer you sign up with their subscription service. Thankfully, I had an old support zip file. If you've ever worked with support previously, try to find one of the created zip files. At this location you will find a LicenseConfig.json file: C:\Users\username\Desktop\2018-04-28-CORSAIRONE.zip\Malwarebytes\MBAMService\config\ In the LicenseConfig.json file (editable with notepad or notepad++) you will find a line called "entitlementKey". This should house your license key and an ID if it was required (mine had both in the following format: XXXXX-XXXXX:XXXX-XXXX-XXXX-XXXX) The ID is before the colon, key is after. I wanted to come here and make a very upset post, only to find others in the same exact struggle I just went through with support. I hope my information helps you. Why on earth they had their update completely strip your license key is beyond me, if not for aggressive business tactics.
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