Hi and new to the forum. I have a legitimate Lifetime Subscription, purchased through Cleverbridge back in 2013. I keep getting the popup window to install the new version (currently have 3.7.3829), but every time I click on the install button nothing happens and then the popup window goes away. I keep getting this popup message, but it never will install. I disconnected Norton Security, and VooDoo Shield and I get the same results. I have never had this problem in the past with update or new version installs.
Also on my account under my subscriptions, it shows the license key and ID the same as the copy of the invoice receipt, I have in my files. It also shows device 0 of 1. I have always run it on the same laptop, with a Windows 7 OS, that I used when I originally purchased the subscription. With the lack of Windows 7 support in January, by Microsoft, I plan on purchasing a new laptop prior to that date with a 10 OS. Would it be better to enter my current device on my account (to update now) , wait till I get a new laptop and enter that info then, or does it even make any difference? Thank you for your time and assistance and have a great day.