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About knguyen1

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  1. Hello @tgafcorp Due to the nature of this issue, I have opened a ticket through our business support channel and you should have received an e-mail from me. Let us please continue troubleshooting there as logs and samples may be required. Thank you.
  2. Hello @tgafcorp What is the name of the .exe application are trying to launch that is hosted on the Windows server? Thank you.
  3. Hello @RichNeumuller May I ask which program you are currently using? This was posted in the Endpoint Protection room which is our cloud product. I suspect since you have the ability to manually add exclusions, you are using our on-prem product, Endpoint Security. Are you using the unmanaged/standalone client on each of your machines? Or are all of these machines managed through the Management Console? How many machines do you have running the software? If you prefer, I can open a ticket for you through our business support channel and continue working with you through there. We will then be able to request a sample of the files that are being detected and see about getting the files reviewed and white listed. Please let me know how you would like to proceed!
  4. Hi @leobando Glad to hear that fixed it! Yes there is! In the Management Console, edit the policy or policies that your endpoints are on. In the Anti-Exploit tab, there is a checkbox that says "Automatically upgrade Anti-Exploit on clients". That should take care of it!
  5. Hello @leobando I believe this is happening when the folder you are browsing to has a JPEG inside of it. The default folder that is being opened when you click browse might have a JPEG in it already. That might be your documents folder or the directory of the root file itself. To fix this issue, you should just need to update Anti-Exploit. Double click on the Anti-Exploit icon in your system tray at the bottom right, then go to Settings -> Automatically upgrade to new versions and close out. The Anti-Exploit icon should automatically disappear from the system tray as it attempts to upgrade. After a minute or so, try to manually launch Malwarebytes Anti-Exploit (Start Menu -> Malwarebytes Anti-Exploit -> Malwarebytes Anti-Exploit or C:\Program Files (x86)\Malwarebytes Anti-Exploit\mbae.exe). Afterwards, double click on the icon in the system tray again to confirm you are now on Then, please try to see if Word or Excel are still crashing.
  6. Hi @Qubestar Malwarebytes Corporate 1.80 is our standalone version of Malwarebytes Anti-Malware, a part of Malwarebytes Endpoint Security. It does have real time protection. This is only Anti-Malware and Web Protection. Make sure you can check these two checkboxes in the 2nd tab (Protection). Malwarebytes v3 has 4 protection layers in one program - Malware, Website, Exploit, and Ransomware Protection. You can install Malwarebytes Anti-Ransomware from http://downloads.malwarebytes.com/file/mbes_for_business In the Unmanaged\Windows folder, use MBARW_Business_Setup.exe If you were also provided a license for Anti-Exploit, it can be installed from that link and folder as well (mbae-setup-
  7. Hello @Qubestar Can you please provide a screenshot of the software you have installed so that I can verify what you are using?
  8. Hi @BD-TTaylor, Thank you for your patience with me with this one. It seems that you were able to discover that we needed to add exclusions into C:\Sage300 and C:\Sage300data rather than \\appserver\sage300 and \\appserver\sage300data. Please let us know if you need anything else. Have a great day!
  9. Thank you. We will continue working via the ticket for now.
  10. Hi @BD-TTaylor, We currently have a ticket together on our Business Support. If the issue is still happening as of this morning, can you reply with the debug logs so we can continue investigating? Thank you,
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