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About knguyen1

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  1. Hello @RamuduV Above the process graph you'll see it says "This activity triggered x rules accross x items. Show Details". Click on that, and then you can click on the colored text below. It gives a little more insight as to why these were detected. Severity is low and in your instance, it looks like the cmd.exe detection is because you run a script to kill tasks. With powershell, a command to clear cache is being run. They appear suspicious to us but you can disregard these detections. Please let us know if you have more questions. Thank you,
  2. Hello @REGITDept Thank you for opening up a forum post. If threat scans are failing immediately, that is usually indicative of the scanning module not being ready, possibly because of a pending update that requires reboots to finish. I can see in your portal that the machine does still say Reboot Required in order to finish Malwarebytes Installation. These issues are typically on a machine by machine basis though so it is difficult to pinpoint these right off the bat. I do see that you ran a restart command on the machine which succeeded before trying the scan, but the restart requir
  3. Glad to hear you were ale to get that sorted! Thank you,
  4. Unfortunately since I support our business/enterprise products, I can't say I've worked on troubleshooting removing our consumer product from servers. The Business Support Tool is what I wanted you to use the first time but it now may be too late since you have the consumer version installed. You can close and re-attempt the business support tool, but it's possible cmd prompt isn't doing anything because of the current status it is in. Were you able to open the icon in the system tray so that you could disable real-time protection? What is your experience when trying to use the consumer s
  5. Hi @IMRAN It sounds like you may have stumbled across the support tool for our consumer build, which does offer you to reinstall Malwarebytes, but our consumer product. The consumer product is not supported on Servers, so you may need to get your server into Safe Mode if that will help you uninstall Malwarebytes. If you are able to double click on the Malwarebytes icon in the system tray, you may also be able to disable any of the real-time protection layers from there to let you have control back of your machine. The support tool I provided above is to be used with cmd prompt and do
  6. Hi @IMRAN As Porthos said, pretty much the only two things we can try now are either reboot, or uninstall and reinstall after making sure that the Installation Package does have the checkbox checked for installing Anti-Malware. If it does have the checkbox checked, then the installation of Anti-Malware might not be happening properly because the previous installation may be stuck. You may have to use this support tool to clean it up, which we also suggest you do a reboot for - https://support.malwarebytes.com/hc/en-us/articles/360038524734 Thank you,
  7. Hi @Wilcox Can you open a new forum post or open a ticket here? https://support.malwarebytes.com/hc/en-us/requests/new The installer being refreshed is a different issue and an issue like yours may require additional time to research as well as some logs. You can also log into cloud.malwarebytes.com -> Click your username at the top right -> Contact Us and use the appropriate phone number to give us a call. Thank you,
  8. Hi @AlexLeadingEdge Without reinstalling, this is the way to move machines from Nebula to OneView. https://support.malwarebytes.com/hc/en-us/articles/360039018233-Move-an-endpoint-between-Nebula-accounts-or-OneView-sites Hope that helps! Thank you,
  9. Hello @LGM Thank you for contacting Malwarebytes Business Support. The only supported web browser for cloud.malwarebytes.com is Chrome. Thank you,
  10. Hello @AGrima For me at least, I'm on Windows 10 Build 1909 and my Nebula setting is set to default. It should register with Windows Security Center and Windows Defender typically automatically disables itself when another AV is detected. Though I'm not too familiar with what Windows may be changing on their end between 1909 and 2004, but I can confirm on my system is still works the way it has been. You can go to iptest.malwarebytes.com as a test to ensure Malwarebytes is protecting the machine. Unfortunately in Nebula we don't have much we can change other than that Windows Action
  11. Hi LGM, That just means that Malwarebytes shouldn't need to be modified for servers of that role. You can keep all layers of real-time protection enabled for those types of roles. Malwarebytes should be fully deployed within your environment if you wish to be protected, as one unprotected endpoint could be the entry point that attackers use to get in. Thank you,
  12. Hello @LGM Thank you for contacting Malwarebytes Business Support. It looks like your question is for Endpoint Protection but you currently seem to only have a subscription for Endpoint Security. With Endpoint Protection, an installer is available through the downloads page and you do not need to manually create an installer, you simply just download and install the MSI Endpoint Agent Installer - https://support.malwarebytes.com/hc/en-us/articles/360039025273 The agent will automatically determine if the machine is a server, but there is also a server specific installer yo
  13. Hi @waxLyrical Thank you for contacting Malwarebytes Business Support. In Nebula, you would go to Settings -> Policies -> Select the policy you wish to edit -> Settings (Next to General) -> Windows Action Center -> Change it to Always Register if necessary. Thank you,
  14. Hello @waxLyrical Thank you for contacting Malwarebytes Business Support. Can you please direct message or private message me the e-mail address you use to log in to your cloud portal? I may need to make a minor change to your account to manually refresh the installer if this didn't get resolved on its own already. Thank you,
  15. Hi @Francesco_Chiappetta Sorry for the delay! Thank you for confirming that you were able to resolve the issue. Please let us know if you need anything else. Thank you!
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