Jump to content

knguyen1

Staff
  • Content Count

    12
  • Joined

  • Last visited

About knguyen1

  • Rank
    Staff

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Hello @tgafcorp Due to the nature of this issue, I have opened a ticket through our business support channel and you should have received an e-mail from me. Let us please continue troubleshooting there as logs and samples may be required. Thank you.
  2. Hello @tgafcorp What is the name of the .exe application are trying to launch that is hosted on the Windows server? Thank you.
  3. Hello @RichNeumuller May I ask which program you are currently using? This was posted in the Endpoint Protection room which is our cloud product. I suspect since you have the ability to manually add exclusions, you are using our on-prem product, Endpoint Security. Are you using the unmanaged/standalone client on each of your machines? Or are all of these machines managed through the Management Console? How many machines do you have running the software? If you prefer, I can open a ticket for you through our business support channel and continue working with you through there. We will then be able to request a sample of the files that are being detected and see about getting the files reviewed and white listed. Please let me know how you would like to proceed!
  4. Hi @leobando Glad to hear that fixed it! Yes there is! In the Management Console, edit the policy or policies that your endpoints are on. In the Anti-Exploit tab, there is a checkbox that says "Automatically upgrade Anti-Exploit on clients". That should take care of it!
  5. Hello @leobando I believe this is happening when the folder you are browsing to has a JPEG inside of it. The default folder that is being opened when you click browse might have a JPEG in it already. That might be your documents folder or the directory of the root file itself. To fix this issue, you should just need to update Anti-Exploit. Double click on the Anti-Exploit icon in your system tray at the bottom right, then go to Settings -> Automatically upgrade to new versions and close out. The Anti-Exploit icon should automatically disappear from the system tray as it attempts to upgrade. After a minute or so, try to manually launch Malwarebytes Anti-Exploit (Start Menu -> Malwarebytes Anti-Exploit -> Malwarebytes Anti-Exploit or C:\Program Files (x86)\Malwarebytes Anti-Exploit\mbae.exe). Afterwards, double click on the icon in the system tray again to confirm you are now on 1.12.2.147. Then, please try to see if Word or Excel are still crashing.
  6. Hi @Qubestar Malwarebytes Corporate 1.80 is our standalone version of Malwarebytes Anti-Malware, a part of Malwarebytes Endpoint Security. It does have real time protection. This is only Anti-Malware and Web Protection. Make sure you can check these two checkboxes in the 2nd tab (Protection). Malwarebytes v3 has 4 protection layers in one program - Malware, Website, Exploit, and Ransomware Protection. You can install Malwarebytes Anti-Ransomware from http://downloads.malwarebytes.com/file/mbes_for_business In the Unmanaged\Windows folder, use MBARW_Business_Setup.exe If you were also provided a license for Anti-Exploit, it can be installed from that link and folder as well (mbae-setup-1.12.2.147.exe)
  7. Hello @Qubestar Can you please provide a screenshot of the software you have installed so that I can verify what you are using?
  8. Hi @BD-TTaylor, Thank you for your patience with me with this one. It seems that you were able to discover that we needed to add exclusions into C:\Sage300 and C:\Sage300data rather than \\appserver\sage300 and \\appserver\sage300data. Please let us know if you need anything else. Have a great day!
  9. Thank you. We will continue working via the ticket for now.
  10. Hi @BD-TTaylor, We currently have a ticket together on our Business Support. If the issue is still happening as of this morning, can you reply with the debug logs so we can continue investigating? Thank you,
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.