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  1. Hello @Pete_CAS, This tool might serve you well. You would run it on a machine that does have internet access, bring the updated definitions to the offline machines via a USB Drive, and execute the file there to update the definitions - https://support.malwarebytes.com/hc/en-us/articles/360038524214-Malwarebytes-Anti-Malware-for-Business-Standalone-Offline-Updater Thank you,
  2. Hello @mattmaassen First I would start by adding these exclusions into Trend Micro if you haven't already - https://support.malwarebytes.com/hc/en-us/articles/360039025153-Network-access-requirements-and-firewall-settings-for-Malwarebytes-Cloud-Platform You can also add exclusions into Malwarebytes for Trend Micro (you may have a more up to date list of programs from them) - https://support.malwarebytes.com/hc/en-us/articles/360039019573 If that doesn't work, you can go to cloud.malwarebytes.com -> Policies -> Select the policy you are on -> Settings (Next to General) -> Manage Protected Applications. This is likely where you have Malwarebytes protecting Word and Excel, and possibly having a conflict with Trend. If you are certain that Trend Micro is also protecting those applications in the same way, then both of them trying to inject and protect into those programs from vulnerabilities could be a conflict. I would not recommend leaving these layers off unless you know Trend is also protecting in the same way. You could create a test group and policy with it off and test with a couple machines to see if the issue is resolved first. Thank you,
  3. Hi @rssbandittrick I see you have already opened a ticket with support, but based off of this article below, MBCloudEA.exe needs an interactive session. It can only be scripted using PSEXEC. https://support.malwarebytes.com/hc/en-us/articles/360039018233-Move-an-endpoint-between-Nebula-accounts-or-OneView-sites Thank you,
  4. Hi @Calebxx1 I did reply to you via one of the tickets you opened through our support channel as well. Let's continue working through the e-mail and ticketing system since additional information will be needed. Thank you,
  5. Hello @j_french Thank you. I replied to our ticket via e-mail shortly after requesting an additional set of files if you could. Please provide those and respond to the ticket so we can further proceed. Thank you!
  6. Hi @Calebxx1 You may need to use this support tool on your machine to properly clean up the previous installation - https://support.malwarebytes.com/hc/en-us/articles/360038524734 Again I'd like to confirm if you've already created an outbound rule for Windows Firewall to allow port 443 TCP. Thank you,
  7. Hi Caleb, This should be for the clients only. The error message of not being able to resolve shouldn't affect the ability to get the Malwarebytes Endpoint Agent installed unless you are using a verify_network variable. By default it is disabled. If you are, you can remove the variable from your installation policy and that should at least allow the Endpoint Agent to install, though you may still encounter issues where the Endpoint Agent cannot communicate with our servers.
  8. Hello @Calebxx1 For the first warning, that looks like a domain error that isn't related to us. For the error, please make sure these network access requirements are met - https://support.malwarebytes.com/hc/en-us/articles/360039025153-Network-access-requirements-and-firewall-settings-for-Malwarebytes-Cloud-Platform Are you using any command arguments or variables like veriify_network=1? Network variable The optional “VERIFY_NETWORK” parameter checks connectivity during Endpoint Agent installation. When this parameter is set to “VERIFY_NETWORK=1”, the Endpoint Agent installer checks for network connectivity and successful DNS resolution against the following hosts • cloud.malwarebytes.com • sirius.mwbsys.com Thank you,
  9. Hello @j_french I have opened a ticket for you and reached out to you via e-mail since we will need some logs to further investigate. Please check your e-mail. Thank you,
  10. Hello @Calebxx1 There may be a few reasons for this. First you should check that the computers have the GPO Policy first. Then you can check to see if there were any errors which should usually be in event viewer. You can also take the MSI/EXE file and try to install locally on that machine to see if there is something preventing a standard install. It is also possible Malwarebytes is installing on these machines but those machines are not communicating with the cloud console. Did you verify on any of the problematic machines to see if Malwarebytes did install but didn't register to the cloud console? Thank you,
  11. Hello @John117 I see you have also opened a ticket with our business team already. Let me reply to you on there and we will continue to troubleshoot from there. This is likely due to your Anti-Exploit being version as indicated in the screenshot.
  12. Hello @lippsman Through our partnership with Kaseya, Malwarebytes Anti-Malware is the correct and latest version available at the moment. This matches what we provide through our on-premise solution Malwarebytes Endpoint Security. When @exile360 mentioned 1.9, he may have been thinking about our Malwarebytes Managed Client 1.9, which is a piece of our Malwarebytes Endpoint Security and Malwarebytes Management Console software. Anti-Malware 1.80 still receives daily database updates which will still help against new threats.
  13. Hello @jp18 Thank you for letting us know that you've found the solution on your own and sharing it here! Please feel free to contact us or use our forums again if you need anything else. Have a great day!
  14. Hello @Zaza123 This error is notifying the user that the client could not reach the update server. This is caused by several possible items. Access limiting devices. SSL proxy / filtering / inspection features blocking connection or allowing access but altering packets. Proxy in use in Windows but not set within the Malwarebytes program to be used. Outdated Certificates. Corrupted Winsock. Resolution: Perform the following as needed to address the cases particular root cause(s). Keep in mind, there can be more than one! Allow the update URL through any access limiting devices. Explicitly whitelist the update URL for and SSL proxy / filtering / inspection features within a network appliance. Set the Windows proxy in use into Malwarebytes. Update the Certificates. Run a Winsock fix. Assuming your are using the Malwarebytes Management Console - If your company’s Internet access is controlled by a firewall or other access-limiting device, you must grant access for Malwarebytes Management Console to reach Malwarebytes services. These are: https://data.service.malwarebytes.com Port 443 outbound https://data-cdn.mbamupdates.com Port 443 outbound https://hubble.mb-cosmos.com Port 443 outbound https://*.mwbsys.com Port 443 outbound https://telemetry.malwarebytes.com Port 443 outbound At the bottom left corner of the Management Console, what version does it say you have? Go to Policy -> Select the policy your clients are on -> Updater. Are you configured here for "Download signature updates from the Internet"? Click on Proxy inside of here and confirm those settings are correct. Is the proxy also configured in Windows? In the Management Console, go to Clients, and select one of the affected clients. Under Client Info, what does it say for Managed Client version? How many of your clients are affected? Please let me know if you are not using a Management Console and are just using the standalone Malwarebytes Anti-Malware instead. Most of the suggested solutions still apply but a few different questions may need to be asked.
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