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About knguyen1

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  1. Hi LGM, That just means that Malwarebytes shouldn't need to be modified for servers of that role. You can keep all layers of real-time protection enabled for those types of roles. Malwarebytes should be fully deployed within your environment if you wish to be protected, as one unprotected endpoint could be the entry point that attackers use to get in. Thank you,
  2. Hello @LGM Thank you for contacting Malwarebytes Business Support. It looks like your question is for Endpoint Protection but you currently seem to only have a subscription for Endpoint Security. With Endpoint Protection, an installer is available through the downloads page and you do not need to manually create an installer, you simply just download and install the MSI Endpoint Agent Installer - https://support.malwarebytes.com/hc/en-us/articles/360039025273 The agent will automatically determine if the machine is a server, but there is also a server specific installer you can use. You will need the server subscription to protect your servers however. You may want to check with Sales - https://www.malwarebytes.com/business/ & https://www.malwarebytes.com/business/contact-us/ Thank you,
  3. Hi @waxLyrical Thank you for contacting Malwarebytes Business Support. In Nebula, you would go to Settings -> Policies -> Select the policy you wish to edit -> Settings (Next to General) -> Windows Action Center -> Change it to Always Register if necessary. Thank you,
  4. Hello @waxLyrical Thank you for contacting Malwarebytes Business Support. Can you please direct message or private message me the e-mail address you use to log in to your cloud portal? I may need to make a minor change to your account to manually refresh the installer if this didn't get resolved on its own already. Thank you,
  5. Hi @Francesco_Chiappetta Sorry for the delay! Thank you for confirming that you were able to resolve the issue. Please let us know if you need anything else. Thank you!
  6. Hi @Francesco_Chiappetta Thank you for further clarifying that. I've opened a ticket for you and sent you an e-mail as we may need to get server logs. Please follow the instructions on the e-mail to gather logs and upload them to the link provided. Then reply back to the e-mail (or here is fine) to let me know that logs have been uploaded. Thank you!
  7. Hello @Francesco_Chiappetta Thank you for contacting Malwarebytes. How many machines are affected? Can you provide a screenshot of the updater tab for the policy that the machine(s) are on? Thank you,
  8. Hello @JeffIT Could you try and make sure that RDP matches the resolution to the host machine? You could probably also set the local machines resolution to match the RDP programs. Thank you,
  9. Hello @Pete_CAS, This tool might serve you well. You would run it on a machine that does have internet access, bring the updated definitions to the offline machines via a USB Drive, and execute the file there to update the definitions - https://support.malwarebytes.com/hc/en-us/articles/360038524214-Malwarebytes-Anti-Malware-for-Business-Standalone-Offline-Updater Thank you,
  10. Hello @mattmaassen First I would start by adding these exclusions into Trend Micro if you haven't already - https://support.malwarebytes.com/hc/en-us/articles/360039025153-Network-access-requirements-and-firewall-settings-for-Malwarebytes-Cloud-Platform You can also add exclusions into Malwarebytes for Trend Micro (you may have a more up to date list of programs from them) - https://support.malwarebytes.com/hc/en-us/articles/360039019573 If that doesn't work, you can go to cloud.malwarebytes.com -> Policies -> Select the policy you are on -> Settings (Next to General) -> Manage Protected Applications. This is likely where you have Malwarebytes protecting Word and Excel, and possibly having a conflict with Trend. If you are certain that Trend Micro is also protecting those applications in the same way, then both of them trying to inject and protect into those programs from vulnerabilities could be a conflict. I would not recommend leaving these layers off unless you know Trend is also protecting in the same way. You could create a test group and policy with it off and test with a couple machines to see if the issue is resolved first. Thank you,
  11. Hi @rssbandittrick I see you have already opened a ticket with support, but based off of this article below, MBCloudEA.exe needs an interactive session. It can only be scripted using PSEXEC. https://support.malwarebytes.com/hc/en-us/articles/360039018233-Move-an-endpoint-between-Nebula-accounts-or-OneView-sites Thank you,
  12. Hi @Calebxx1 I did reply to you via one of the tickets you opened through our support channel as well. Let's continue working through the e-mail and ticketing system since additional information will be needed. Thank you,
  13. Hello @j_french Thank you. I replied to our ticket via e-mail shortly after requesting an additional set of files if you could. Please provide those and respond to the ticket so we can further proceed. Thank you!
  14. Hi @Calebxx1 You may need to use this support tool on your machine to properly clean up the previous installation - https://support.malwarebytes.com/hc/en-us/articles/360038524734 Again I'd like to confirm if you've already created an outbound rule for Windows Firewall to allow port 443 TCP. Thank you,
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