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ChrisCJ

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About ChrisCJ

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  1. Hi, Thank you for all of the help. I followed advice from MB of logging in to my MB account and deactivated devices and immediately the number of available devices changed from 0 of 1 to 1 device available. I reinstalled MB and entered the license ID and license key and this was successful. So thankfully the problem is now solved. Regards, ChrisCJ
  2. I followed the link to upgrade to version three, on completion of installation my Malwarebytes has reverted to the free trial period. I tried to activate by manually inputting my ID and license key but got a message that "I have exceeded the maximum allowed number of installations allowed. There is a problem with your license key and we are unable to activate your license." I clicked on the button "Deactivate other devices" and I was diverted to the Malwarebytes website which had a message "OOPS something has gone wrong". I logged into my account to attempt to activate my licence from there but that also failed and my licence details on my account showed " number of devices activated 0/1 (none of one)" I have a lifetime licences for the product which I bought on 24 October 2013, this is the Malwarebytes invoice number date, I also have the documentation from Cleverbridge; Your cleverbridge reference number: 51158243, this was paid for with Paypal. I have tried uninstalling and reinstalling Malwarebytes but this does not help. I would welcome help from other forum users and also from Malwarebytes staff. Can you please help me to resolve this activation issue, the trial period left is now twelve days and I wish to have the activation completed before this "trial period" expires. Regards, ChrisJC
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