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Chris_Smith

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Posts posted by Chris_Smith

  1. 10 minutes ago, Maurice Naggar said:

    If you have done the Fix run, please attach a copy of the Fixlog.

    + also

    Do a new run of the Malwarebytes Support tool

    open your Downloads folder/location of the downloaded file
        Double-click mb-support-1.4.0.615.exe to run the report
            You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
            
        Place a checkmark next to Accept License Agreement and click Next
        You will be presented with a page stating, "Get Started!"

     

        Do NOT use the button “Start repair” !
        Click the Advanced tab on the left column
        
        Click the Gather Logs button
        
        A progress bar will appear and the program will proceed with getting logs from your computer
       
        Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
        Please attach the ZIP file in your next reply.

     

     

     

    Thank you.

     

    Hi, like that guy above I scanned and here is what it shows.

    Capture23.thumb.PNG.a1c6ce7a3f20777f590808e8b668afd1.PNG

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