I have tried going through the ticket system (now closed because I wasn't able to reply quick enough).
Initially I emailed the ticket system further proof of purchase, credit card statement with charges from Cleverbridge.
I also asked Cleverbridge who supplied me a reference number and a link that displays my purchase with ID and key in their system (I will not post link).
After some back and forth emails over the last several weeks with ticket support, Rose advised me that she is unable
to make account changes as my ID and key got registered to someone else's email (I have their email on hand also, but will not post).
However, Rose said she can offer me a 1year subscription for free instead.
I would prefer to keep the lifetime license and am more then happy to supply the last few bits of information / details I have, but my reply may be delayed,
as sometimes due to where I'm stationed I may not have internet access.
Please help if possible.