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AsYouWishChris

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  1. Yes. All did that from the first part when searching with the MB "knowledge base". This is a problem obviously on the MB side that got corrected when my billing info got corrected
  2. Well I'm still on Windows 7, mostly for gaming purposes, and I ran into the same things as you can see. I'm not happy about it, but I can let this one instance ,of what is looking more and more like a mass billing error, slide vs the solid performance I've had over the years with MB so far
  3. Well a few days ago my ticket was answered. "Due to an unfortunate mishap within the billing system when the email was changed during the renewal process the system did not associate the original order to the renewal." So all I can get out of that is that my email got mixed up on the MB side. In any case, I tried, once again, to manually activate my license and lo and behold it is working again!
  4. The license is active. It is Premium. It has one device and I've only ever had it on one. And it says it is with 2CO. I simply saw a popup that suddenly said the license had expired even though I renewed it for another year on June 2nd. If you need the support ticket number or any other info you think would help, please let me know.
  5. Yes. Did all that. My email that I received with my renewal purchase was the first thing I checked and cross verified that it matches the key on my account. I created a support ticket the same day this happened and am still waiting on a response. I see that I am not the only one having issues so I understand that you guys may be backed up. I have also tried the live chat option repeatedly but that has apparently been down all day. I have gone through the knowledge base, forums and exhausted all other options. From my experience in the I.T. industry, this appears to be some bug regarding the latest update, but you guys are the experts on MWB, not me. So, I will wait and hope for the best. If you have any additional info in the meantime, I'll be glad to hear it. Thanks in advance
  6. I've been seeing other posts about this, but figured I'd chime in just in case. So renewed on June 2nd, and then after the update it tell me I'm expired. Have gone through deactivating even though I've only ever had this license on just my one system. Ran the support tool, the works. Trying to activate through the website pops up an error, and manual activation gives me this...
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