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Posts posted by benherrmann

  1. Hello all...

    OK - I've been a long time Malwarebytes Anti-Malware registered user.  Purchased it years ago under a lifetime promotion price.  The only PC I've ever had it on was my one desktop system.  Sure, periodically, I had to have repairs done, resulting in complete reloading of the OS at that time.  And in each case, my previous login ID and registration number were no longer recognized.

    It happened again - I just updated my Windows 10 OS from version 1809 to version 1903 - all went well OS-wise, but as usual, when it comes to Malwarebytes, it would (again) no longer recognise my ID and registration information - telling me, "I've exceeded the number of devices I have it on" - huhhhhhhhhhhhh?  Malwarebytes Anti-Malware has been on my system with the current registration information and working just fine - but after the upgrade to Windows 10 version 1903, it has now become a trial version.  I tried reentering the registration info that I had, but now...

    So I filled out 3 different support tickets beginning last week and nobody has gotten back with me on this matter.  I was starting to wonder if Malwarebytes was going out of business because of the quiet.  Previously, the responses were quick, but now I wonder what happened.

    All I need is a new ID code and registration information - the old ones of which I sent to the help desk.

    Anybody else having this issue with malwarebytes (all of a sudden) not taking your registration information. 


    Ben Herrmann

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