MSinBoca

I've decided that at this time MB Privacy isn't for me. How can I unsubscribe to it? I just paid the renewal, 30 something bucks, and would like a refund. That would only be for Privacy, not for Malwarebytes Premium. BTW this has nothing to do with support, there's just limitations in the product that don't make it efficient for me to spend an extra 30 bucks / yr on. Thanks.

I have gmail accounts and accounts from my domain, brighthouse.com. All of the accounts use ports 997 and 465. Your link refers to port 25 which I don't use. Just wanted you to know in case you can use the information.

Thanks for the quick reply and the info. I will review the information you've provided.

Thanks for the update for the PC app. CIDR works fine. However, I've had to uninstall the IPhone app because my SMTP server won't let me send email while it's on and there's no place to add an exclusion. Is this something that you'll address in a later release or patch? If not then I guess I have to leave it off of my IPhone. My email domain is brighthouse.com Thanks.

Thanks for the reply. Looking forward to your solution. Also, not to mix threads, but when enabling MB VPN on my iphone I can't send email from my brighthouse.com domain email. I can send from my gmail.com domain email. If I disable MB VPN I can send from my brighthouse.com domain email. I use POP. I didn't test IMAP. Iphone 13 with the latest ios. Thought you should know in case you can reproduce it.

For anyone who reads this, no reply from MB support/engineering yet. But maybe there still is hope.

Here is the list of my exclusions for Code 42 / Crashplan:

I think I fixed it. Try the network addresses listed here: https://support.code42.com/Administrator/Cloud/Planning_and_installing/IP_addresses_and_ports_used_by_the_Code42_platform#Firewall_access See the section titled "Code42 IP addresses" for the list of addresses that I allowed. As you know, I also allowed ports 4285 and 4287. Also, please consider adding the ability to define a CIDR mask when entering a network address, or range of addresses to allow. I was only able to add each network address listed here. I guess that they all defaulted to \24 behind the scenes in the app? If so, this is a small security hole since it's more then necessary in some of the ranges. You'll see when you look at the page. Please test and verify that this is a solution. Please let me know what your engineering team finds out.

Here are the logs. Before collecting the logs I enabled MB Privacy and verified that Crashplan for Small Business could not connect. Hopefully the logs contain information about this. If there’s anything else that I can do for you just let me know. mbst-grab-results.zip

Even when whitelisting the app and the ports that it uses Crashplan for Small Business Version 8.7.1.32 was still blocked and could not connect to its server unless I turn MB Privacy off. Crashplan for Small Business uses ports 4244 and 4287 see https://support.code42.com/Small_Business/Get_Started/CrashPlan_for_Small_Business_requirements and the executable that I've whitelisted is : Code42Desktop.exe Just wanted to let you know so that you could test if possible. Does anyone have a workaround or more info, a fix, etc. or do we wait for a patch?

I just updated to 3.8.3 and I am getting my ipv6 addresses and pinging successfully etc. Thanks to everyone once again.

Exile360 - here's the logs. Thanks again. This is with Web Protection on, and everything running, Norton, etc. Hope that this helps. mbst-grab-results.zip

Many thanks to everyone who posted resolutions to this issue. I will wait for 3.8 to come out and let everyone know if I have ipv6 back with web protection on. I'm sure that everything will be fixed though.

I have the exact symptom. I also run Norton Security Online from Comcast, and I've never had a problem running it together with MBAM. But now I don't get SLAAC addressing from my router, and pinging the ipv6 gateway address returns "General Failure". I've reinstalled both Norton Security Online and MBAM. I've added all of the exclusions into Norton for MBAM and into MBAM for Norton that I've found in MBAM support and these forums. I've disabled every feature of Norton Security Online. The symptom doesn't change. But with everything in Norton Security Online enabled if I disable Web Protection in MBAM then ipv6 works fine, I get a global address, I can ping my gateway, I can ping websites, etc. I have MBAM Premium 3.7.1 and Comcast's Norton Security Online version 22.17.2.47. I've applied all of the patches and updates. IPV4 is not affected, whether it's statically assigned or DHCP. I've downloaded the Malwarebytes Support Tool and ran a repair on the current installation of MBAM - no change in symptoms. I've ran "Clean" from the Malwarebytes Support tool - no change in symptoms. I have the same symptom on 2 different workstations both running Windows 10 Pro with all of the latest drivers updates and patches. I also have 6 servers and 4 other workstations that I don't use to surf the net that don't have Norton or MBAM installed and they get all of their ipv4 and ipv6 addressing just fine.