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Row51

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  1. Thank you for your reply. After your previous reply I reset Edge at the suggestion of another forum and that seems to have taken care of the problem. Thank you for all your time and suggestions.
  2. I did all that was listed. I still cannot use Edge for web searches. Are we at the end of road?
  3. Thank you for your continued help. I would suggest to download, Save, and then run Malwarebytes ADWCLEANER. Please close EDGE and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner. Done Please download the current release for Malwarebytes AdwCleaner from here: Done https://downloads.malwarebytes.com/file/adwcleaner Go to the folder where you saved Adwcleaner. Double click Adwcleaner to start it. Done At the prompt for license agreement, review and then click on I agree. Done You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner). Then click on Dashboard button. Done Click the blue button "Scan Now". Done allow it a few minutes to finish the Scan. Done You should then see a screen showing "Scan results". Done Review what is listed. If something is listed that you know for sure is safe, then for that line, click the check-box on the left so that it is un-checked. Did not recognize the one listed. (NOTE, clicking the small right pointed little arrow, will cause the screen to refresh & show all line items . ) When ready, click on the button "Clean and repair". Done If prompted to restart then click on "Clean & Restart Now". Done When You see screen with "Your cleanup is complete", click on the View Log file button. Done It should then show as a open window in your text editor ( normally Notepad). Done Do a File >> Save As, given it a unique name and Save to your Desktop or some other permanent folder. Done Kindly provide a copy of that run report. Attach it with reply. Done When done with Adwcleaner, click the X button to Exit out. Done AdwCleaner[C01].txt
  4. My replies in red. Some "factor" in Edge is leading to a website block. OK The website protection STOPped the attempted connection. It is hard to explain a website block notice; but, it does NOT mean that there is a actual malicious malware. OK The website Block message indicates that a potential connection risk was blocked by the malicious website protection. OK The Malwarebytes web protection, by default, will always show each IP block occurrence. OK We can test that out by doing a special scan with Malwarebytes for Windows. OK Run a scan with Malwarebytes. Start Malwarebytes from the Start menu. Done Click Settings. Then click the Protection tab. Done Scroll down and lets be sure the line in SCAN OPTIONs for "Scan for rootkits" is ON Done Click it to get it ON Done Click the SCAN button. Done Select a Threat Scan ( which should be the default). Done When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical. Result--No threats detected Then click on Quarantine selected. NA Be sure all items were removed.NA Then too, Repeat the scan one more time. It does not take long. No threats detected and again, be sure all detected items are removed. NA Let it remove what it has detected. NA
  5. Thank you for your kind attention to my problem. My responses in red --F-Secure Online Scanner is a free scanner tool by F-Secure....Let me know what the results of the scan were. Nothing harmful found. Why didn't it find go.normandoh? --Look at the following Malwarebytes Blog article and scroll down to the section marked *Clear your browser's cache* and do that for each of your web browser programs. Especially the EDGE browser https://blog.malwarebytes.com/puppum/2017/04/adware-the-series-part-1/ I should have told you in the previous response that I did this. Other --The website block notices are when Edge browser is used & are advisories that attempts to reach go.normandoh.com were blocked...Incoming block notice can be ignored, our software is blocking the threat and there is nothing more that can be done. If I understand this all correctly, the go.normandoh threat has not been removed and therefore the PUP block notices will continue because go.normandoh hijacks my web searches. I understand that Malwarebytes is protecting my computer, but isn't the bottom line go.normandoh is still infecting Edge? If so, I will have to give up on Edge. The PUP notices are constant. --On Outbound blocks, any attempted connection was stopped. No action is required unless you’re also experiencing malware symptoms or there are multiple (different) IPs (ex;123.23.34 and 4.44.56).I don't know what an Outbound is. --I see that the latest Scan with Malwarebytes for Windows reported no malware. That is cool. I'm not sure why this is cool. Isn't go.normandoh malware? And it is still plaguing Edge. Doesn't that mean the Malwarebytes scan did not identify and remove it? I see that Adwcleaner was recently run on June 12. Ditto? Thank you for any more help you can give. --
  6. Thank you for your reply. The file is attached. mbst-grab-results.zip
  7. My Windows Edge in infected with go.normandoh. I have run Malwarebytes Threat Scan and now web searches frequently have "Website Blocked due to PUP" pop-up.
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