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IMRSH

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Everything posted by IMRSH

  1. Reading doesn't automatically mean comprehending. You better just move on.
  2. I don't need your assistance. I need the company as a whole to be more customer-centric and not just talk about it. Read the entire thread, then move on.
  3. Wow ... passive aggressive much?
  4. If all you see are roadblocks, you'll never get anywhere.
  5. Wow, are you always so negative? Like I said ... stop coming up with reasons why something can't be done and start thinking about how it might be done.
  6. It's not the influence of one a/v or a/m company. It's a group of many different software publishers banding together to force the hand(s) of larger companies. And they can't call the anti-malware Justice League because no one bothers to form one. Also, your conclusion about a larger group having no effect makes no sense. Just because one small company would have no effect doesn't mean the same would be true of a larger group. Regarding verification ... you don't need to verify every single key - just the bona fides of the sellers. If they are verified and identified as such, and non-ver
  7. Also, just because technical support was provided in the past doesn't mean they don't deserve criticism now or for other aspects of customer support.
  8. Never said I didn't accept the free year.
  9. I think you're oversimplifying the validation process to make it sound easy to bypass. There are numerous things that can be done to make it harder to game the system - regular re-authorization for example and a significant financial penalty for any participant who violates the terms. Also, if MWB and other publishes don't band together to demand/force Amazon, eBay and others to require verified seller programs, then they're not really working in the cusomer's best interest.
  10. I grant you, it's a good product. The support is another issue.
  11. I hear what you're saying, but it's obvious Amazon doesn't want to solve the problem - my guess is because they profit from it. If they did, they'd implement a "verified seller" program where prospective sellers would have to provide verifiable contact info along with authorization from the software publisher before they can sell any product on Amazon.com. MWB should be pushing for such programs and working with Amazon to prevent the sale of their products - which could easily be automated once such a program is put in place - anyone who isn't verified doesn't even get to add their wares. T
  12. And you know this how? Do you work for them? If not, I contend your comment is mere supposition.
  13. TBH - I don't recall. I think not though, because I still had to work on the old laptop before switching over completely. You'd think MWB would err on the sire of caution for a customers sake and provide a grace period of a week or so. they claim to be customer focused, but they're not. Their tagline is, "Imagine a world without malware." They should imagine a world without customers. Regarding 3rd/4th party sellers - yes, Amazon is at fault, but so is MWB for not doing more to stop these dirt bags who operate right out in the open - on major retail websites like Amazon and eBay. It
  14. Don't make the mistake I did. I purchased a lifetime license for MWB Pro from Amazon in 2014 - the last year they were offered by MWB. I registered and activated the program on their site and signed up in the user forums. I even received assistance via email from MWB support on multiple occasions. Fast forward 5 years. While upgrading to a new computer, MWB would not activate. I thought this was strange because I had done the same thing a few years earlier with another new computer, and had no problem with the activation. Now, MWB says my license is no good and that the seller I bou
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