Maurice Naggar

Hi. The suggestion above to try the Windows 10 update assistant is one worthy of trying. Other than that, I would suggest that you stick with your Support ticket. I have sent email notes to the internal support team. I wish you well.

Good morning. So far, Malwarebytes for Windows & the Adwcleaner & the ESET Online all have found no infection / no virus. Let us try one other scan using a Microsoft tool. The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Let me know the result of this. The log is named MSERT.log the log will be at C:\Windows\debug\msert.log Please attach that log with your reply. . Questions: On this Windows 10, has it ever have a 3rd-party ( non-Microsoft ) antivirus like Norton, or Avast or AVG or some other brand ? If so, which one ? I do notice that the Windows 10 Version shows as being 1903 ( from Spring 2019 ). Have you done a manual Check for Updates for Microsoft Windows Update ? Has it ever shown you the optional update to Version 2004 ?

Thanks for that report. Lets use a different tool to check for viruses / malware if there are any. I would suggest a free scan with the ESET Online Scanner Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe It will start a download of "esetonlinescanner.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get it started. When presented with the initial ESET options, click on "Computer Scan". Next, when prompted by Windows, allow it to start by clicking Yes When prompted for scan type, Click on Full scan Look at & tick ( select ) the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on Start scan button. Have patience. The entire process may take an hour or more. There is an initial update download. There is a progress window display. You should ignore all prompts to get the ESET antivirus software program. ( e.g. their standard program). You do not need to buy or get or install anything else. When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”. Click The blue “Save scan log” to save the log. If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files” ( in blue, at bottom). Press Continue when all done. You should click to off the offer for “periodic scanning”.

Those applets are add-ons by Asus, the computer maker. Did you check with the Support site at Asus ? Technically those add-ons are not malware.

Closing this topic as it's been resolved.

That is great, Rob. Cheers.

Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you

You are welcome. My best wishes to you.

In the HOME user category at the very top Issue Type Help me with real-time protection

Hello @Moonaarita The version of Adwcleaner currently on your machine is an older one. Delete that copy. Get and run the latest version. ( this is just a starter step) I would suggest to download, Save, and then run Malwarebytes ADWCLEANER. Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan. Adwcleaner detects factory Preinstalled applications too! Please download Malwarebytes AdwCleaner https://downloads.malwarebytes.com/file/adwcleaner Be sure to Save the file first, to your system. Saving to the Downloads folder should be the default on your system. Go to the folder where you saved Adwcleaner. Double click Adwcleaner to start it. At the prompt for license agreement, review and then click on I agree. You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner). Then click on Dashboard button. Click the blue button "Scan Now". allow it a few minutes to finish the Scan. Let it remove what it finds. NOTE: When it comes to the section " Pre-installed applications You can skip that. Please find and send the Adwcleaner "C" clean report. In Adwcleaner, click the "Reports" button. Look at the list of reports for the latest date & type "Clean". Double Click that line & it will open in Notepad. Save the file to your system and then Attach that with your reply. That C clean report will be the one with the most recent Date and time at folder C:\AdwCleaner\Logs Thanks. Keep me advised.

OK. I am understanding that you have set the Ransomware protection to Off and also that you set the Notification to Off for when a real-time protection is not on. I would still suggest that you create a Support ticket so that you get into the queue. Have patience. Follow the directions of the automated first reply. It may take 3-4 business days before a actual Support team member does the first reply to you. I wish you well.

This Windows machine is on Windows 10 Version 1909. So one of my suggestions is that you do a run of Microsoft Windows Update so that it gets the Version 2004 The other suggestion I have is if there is a repeating issue of seeming freeze, that yu just set Malwarebytes Premium to not start with Windows. Start the program, click Settings >> then click the Security tab then look for Windows Startup and tick to the left ( for Off ) for the auto start with Windows The other suggestion I have ( if not already done ) is to create a Support ticket with Malwarebytes Support https://support.malwarebytes.com/hc/en-us/requests/new?ticket_form_id=360002090753 I very much regret the trouble you have had. It is best sometimes to just set the program to not auto-start that way all history logs are preserved and that you get direct help from Support By best wishes to you.

Be sure that you do one Windows RESTART and allow the system to settle back in. I am wondering if your machine was left on overnight or if the Windows had gone into sleep mode.

Bonjour. Je regrette cette nouvelle. N'oubliez pas de me rappeler quel navigateur Web est celui avec le problème. et Je vous suggère d'essayer le navigateur EDGE et Je suggérerais comme moyen provisoire, de désactiver simplement la "Protection contre les ransomwares" dans le programme Malwarebytes. En utilisant soit la première page principale du programme Malwarebytes ou bien par la méthode d'utilisation du clic droit sur l'icône bleue Malwarebytes dans la zone de notification de la barre des tâches, comme décrit dans cet article https://support.malwarebytes.com/hc/en-us/articles/360038524254-Quit-Malwarebytes-for-Windows-Premium-services

@alastor124 Good to read your Malwarebytes setup is in good shape. Is Avast antivirus currently installed on this machine ? or not ? IF your machine has Avast antivirus, I would remind you of what Porthos mentioned earlier about setting Malwarebytes into the Trust settings ( sometimes called exclusions) in the Avast settings. His note https://forums.malwarebytes.com/topic/261859-unable-to-open-malwarebytes/?do=findComment&comment=1394965 Wanting to point to this link at Avast Support https://support.avast.com/en-ww/article/Antivirus-scan-exclusions If your pc does not have Avast, but rather has the Microsoft Defender Antivirus that will be even better. If you need other help or have other question, be sure to let us know. Cheers.