Maurice Naggar

I do not recommend "moving" Windows operating system. The fix run went as planned. Thanks for the report. By the way, it recovered free space in the amount of 26.7 GB. That ought to be plenty for your needs. You ought to have nearly 329 GB free. I would suggest you get & install Malwarebytes for Windows & then do a scan with it. https://support.malwarebytes.com/docs/DOC-1141 Do a scan https://support.malwarebytes.com/docs/DOC-1156

OK. I will look forward to your next reply with the 2 reports. Sincerely.

Hi, @HawkAngel My name is Maurice. I will be helping and guiding you, going forward on this case. The CPU usage can fluctuate depending on all sorts of conditions. It ( high cpu usage at some moment in time) does not mean that there is some kind of "infection". For example, it can be due to the mix of tasks ( jobs ) and programs in use. Do NOT use other cases to compare with. Cases can and do differ. The important thing here is that Malwarebytes for Windows shows "no malware" on board. I would suggest a free scan with the ESET Online Scanner Go to https://www.eset.com/us/home/online-scanner/ Look on the right side of the page. Click Scan Now It will start a download of "esetonlinescanner_enu.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get it started. When presented with the initial ESET options, click on "Computer Scan". Next, when prompted by Windows, allow it to start by clicking Yes When prompted for scan type, Click on Full scan Click on the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on Start scan button. Have patience. The entire process may take an hour or more. There is an initial update download. There is a progress window display. You should ignore all prompts to get the ESET antivirus software program. ( e.g. their standard program). You do not need to buy or get or install anything else. When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”. Click The blue “Save scan log” to save the log. If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files” ( in blue, at bottom). Press Continue when all done. You should click to off the offer for “periodic scanning”.

Hello. @ChildishGiant How are things ? I am checking to see whether you ran MBAR & looking for that report log. Sincerely, Maurice

Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks

You are welcome. I am glad to have helped you. You should delete the file FIXLIST.txt You may delete the tools I had you download. Safer practices & malware prevention: Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources. First rule of internet safety: slow down & think before you "click". Free games & free programs are like "candy". We do not accept them from "strangers". Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing. Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program. Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos). Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed. Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next". Use a Standard user account rather than an administrator-rights account when "surfing" the web. See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet. Do a Windows Update. Make certain that Automatic Updates is enabled. https://support.microsoft.com/en-us/help/12373/windows-update-faq Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware. For other added tips, read "10 easy ways to prevent malware infection" Sincerely, Maurice

Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Thanks

You may delete the tools I had you download. I am glad to have helped you. Safer practices & malware prevention: Follow best practices when browsing the Internet, especially on opening links coming from untrusted sources. First rule of internet safety: slow down & think before you "click". Free games & free programs are like "candy". We do not accept them from "strangers". Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing. Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program. Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos). Pay close attention when installing 3rd-party programs. It is important that you pay attention to the license agreements and installation screens when installing anything off of the Internet. If an installation screen offers you Custom or Advanced installation options, it is a good idea to select these as they will typically disclose what other 3rd party software will also be installed. Take great care in every stage of the process and every offer screen, and make sure you know what it is you're agreeing to before you click "Next". Use a Standard user account rather than an administrator-rights account when "surfing" the web. See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet. Do a Windows Update. Make certain that Automatic Updates is enabled. https://support.microsoft.com/en-us/help/12373/windows-update-faq Keep your system and programs up to date. Several programs release security updates on a regular basis to patch vulnerabilities. Keeping your software patched up prevents attackers from being able to exploit them to drop malware. For other added tips, read "10 easy ways to prevent malware infection" . Sincerely, Maurice

Hello. Count up the total number of devices you have where you want Premium protection. The Premium can run on Windows, Android, Chromebook, Mac OS X. Each device you need Premium for is a seat. So add them all up. That is how many seats you need to purchase. The purchase page has a selection spot for you to choose. The selection for number of devices is just to the left of the price. One device means one machine only. The point is to select the proper number to match your needs.

Hello. How are things ?

Hello. How are things ? Are you still with us ?

Due to the lack of feedback, this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread. Thanks

Hello. How are things ?

Hello. How are things ? Please study closely this Microsoft help article "Fix network connection issues in Windows 10 " https://support.microsoft.com/en-us/help/4038658/windows-10-fix-network-connection-issues and "Fix network connection issues in Windows" https://support.microsoft.com/en-us/help/10741

Hello. How are things ? Do you need other help? Kindly advise. Sincerely, Maurice