Maurice Naggar

Hello BertGroner. In the meantime, regarding Firefox & Thunderbird: add that specific application as a Exclusion in Malwarebytes. Exclude affected applications within Malwarebytes. Add a exclusion ( Allow a File ) for the application's program-executable file Malwarebytes version 4 steps: https://support.malwarebytes.com/docs/DOC-3543 Malwarebytes version 3 steps: https://support.malwarebytes.com/docs/DOC-1130 Test that out. See if it helps for the time being.

Hello. How are things now ?

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You are very welcome. I am glad to have helped. You may delete the ESET download "esetonlinescanner_enu.exe" You may delete any other file I had you download. All best wishes to you. Sincerely, Maurice

Hi, My name is Maurice. I will be helping and guiding you, going forward on this case. Please follow my directions as we go along. Please do not do any changes on your own without first checking with me. If you will be away for more than 3 consecutive days, do try to let me know ahead of time, as much as possible. Please only just attach all report files, etc that I ask for as we go along. I would suggest a free scan with the ESET Online Scanner Go to https://www.eset.com/us/home/online-scanner/ Look on the right side of the page. Click Scan Now It will start a download of "esetonlinescanner_enu.exe" Save the file to your system, such as the Downloads folder, or else to the Desktop. Go to the saved file, and double click it to get it started. When presented with the initial ESET options, click on "Computer Scan". Next, when prompted by Windows, allow it to start by clicking Yes When prompted for scan type, Click on Full scan Click on the radio selection "Enable ESET to detect and quarantine potentially unwanted applications" and click on Start scan button. Have patience. The entire process may take an hour or more. There is an initial update download. There is a progress window display. You should ignore all prompts to get the ESET antivirus software program. ( e.g. their standard program). You do not need to buy or get or install anything else. When the scan is completed, if something was found, it will show a screen with the number of detected items. If so, click the button marked “View detected results”. Click The blue “Save scan log” to save the log. If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files” ( in blue, at bottom). Press Continue when all done. You should click to off the offer for “periodic scanning”.

IF there is still some issue with Firefox, or Thunderbird, or some other app, then Exclude affected applications within Malwarebytes. Add a exclusion ( Allow a File ) for the application's program-executable file Malwarebytes version 4 steps: https://support.malwarebytes.com/docs/DOC-3543 Malwarebytes version 3 steps: https://support.malwarebytes.com/docs/DOC-1130

Hello @denzele If your PC has Kaspersky now, please be sure you tell us the specific product name and the Version number.

OK. Understood. After rebuilding the OS, please be real sure to run MS Windows Update to insure all security patches are up to date. Also look to secure all remote desktop access. https://blogs.technet.microsoft.com/motiba/2017/09/21/securing-remote-connections/ Let me know if you need anything else. Use a Standard user account rather than an administrator-rights account when "surfing" the web. See more info on Corrine's SecurityGarden Blog http://securitygarden.blogspot.com/p/blog-page_7.html Dont remove your current login. Just use the new Standard-user-level one for everyday use while on the internet. For other added tips, read "10 easy ways to prevent malware infection" Sincerely,

That is great news. Bravo.

Hello @KR9E Can you please try a couple of things to see if it helps just a bit ? Start ( open ) the Kaspersky application. Look down on the first screen, look for and click on the gear icon ( Settings ) On the Settings screen, click on “Additional” from the list on the left. Next, click on Threats and Exclusions from the list on the right-side pane. Look for the section "Advanced disinfection". Un-tick ( clear ) the box for Enable advanced disinfection technology. Next Click on “Specify trusted applications” To get going, click the Add button click the Browse button Once you clicked the Browse button, the objective is to guide this to where Malwarebytes for Windows is installed. From the left-side pane navigation, pick C drive Then click Program Files to expand & scroll down Then click Malwarebytes to expand Then click Anti-Malware to expand. Then focus on the EXE files to select each Click on Assistant.exe & click on the Open button to make that pick You will be prompted by Kaspersky at each line, so click the Continue button to confirm ( each ) Then repeat the same way for each of these as well IG.exe Malwarebytes_assistant.exe Mbam.exe MBAMInstallerService.exe MBamPt.exe MBAMService.exe Mbamtray.exe mbuns.exe Mbamwow.exe mbamWsc.exe Apply the adjustments. When all done, click the X on the upper top right of the window. Go back to the Threats and Exclusions section of Kaspersky Click on “Manage Exclusions” Click the Add button On the next screen that shows “add new exclusion” click the BROWSE button Enter C:\ProgramData\Malwarebytes And click Add Your screen should look like this Click the upper most X button at top to close. When done, close the Kaspersky dialog windows. . Note: These are intended to help out. They are not meant as a total absolute cure-all for every single case. But they should help. If there is still some holdup in starting a specific web browser ( or two) or some other application, then add that specific application as a Exclusion in Malwarebytes. Exclude affected applications within Malwarebytes. Add a exclusion ( Allow a File ) for the application's program-executable file Malwarebytes version 4 steps: https://support.malwarebytes.com/docs/DOC-3543 Malwarebytes version 3 steps: https://support.malwarebytes.com/docs/DOC-1130

Malwarebytes for Windows Premium has multiple layers of real-time protections. Anti-malware anti-exploit anti-ransomware malicious website protection, plus behavior protection, plus, AI

You are quite welcome. One other mention given you do help others. It's always a great practice to relay best practices to owners / users of those systems. That backup is their best friend. To keep their O.S. updated with all the latest security updates. Ditto with their applications. Then, one of the most important: to watch that "click finger". slow down & think before you "click". Never click links without first hovering your mouse over the link and seeing if it is going to an odd address ( one that does not fit or is odd looking or has typos). Free games & free programs are like "candy". We do not accept them from "strangers". Never open attachments that come with unexpected ( out of the blue ) email no matter how enticing. Never open attachments from the email itself. Do not double click in the email. Always Save first and then scan with antivirus program. Best to you. 😎

I am very glad to have helped. Your remarks are enough. 😉 You should delete the FIXLIST.txt I had you save. You may delete the Fixlog.txt and also delete any other files I had you download. I do wish you all the best. Sincerely, Maurice

Hello. Regarding that video & specifically that tester ..... This is yet another flat-file test. Analaguous to loading up a big pile of malware onto a glass-plate ( flat file platter ) and scanning it with a microscope. It does not match the real world on a modern pc experiencing today's threat environment, which mainly these days is the potential exposure of a browser client program or user-email program. It is the online events and the user behaviors related to that. The flat-file scanning is not the actual real modern experience. It should be emphasized that Malwarebytes for Windows Premium has multiple protections. You should read this post about 3rd-party testing You can read more about Malwarebytes for Windows (consumer) protections, such as one by Exile360 https://forums.malwarebytes.com/topic/225304-antivirus/?tab=comments#comment-1226827 https://www.malwarebytes.com/premium/ You should also read this information article https://www.malwarebytes.com/antivirus/

Erix posted at the top of this forum: