Maurice Naggar

If there is a malware infection here, I can help and guide you on that. You ran 2 very recent scans with Malwarebytes for Windows & they found no malware. We can do some other scans with other tools. Lets start with what is listed below. Just do all of them & you can save the reports and attach them in one single reply at the end. [ 1 ] There is one setting in Malwarebytes that needs to be off. The Premium ( or trial ) protections of Malwarebytes will still be on. Start Malwarebytes. Click Settings ( gear ) icon. Next, lets make real sure that Malwarebyte

SR being off is a expected when a version-upgrade was done. That is so that if you wanted to revert to the prior Version it would be easier. Thus if you are satisfied ( happy) with the new Version, then turn on the System Restore. For the benefit of other readers, here is a how-to https://www.tenforums.com/tutorials/99782-enable-disable-system-restore-windows.html . Just by the way, in the long ago past, being able to use System Restore at a command prompt was a life-saver

I do wish you would have explicitly listed what the current issue (s) is / are. You can do that with your next reply, AND also do this Please also run a new fresh report with the FRSTENGLISH report tool which is on the Downloads folder. . Right-click on FRSTENGLISH and select Run as Administrator to start the tool , and reply YES to allow it to proceed and run. Windows 10 users will be prompted about Windows *SmartScreen protection* - click line More info information on that screen and click button Run anyway on next screen. Click YES when prompted by Windows U A C

Windows Build 202xx is only for those who elected to be in the Windows Insider DEV Channel . That is still a beta version. 20236, 20242 is one of those for the 21H1 version of Windows for the year 2021. Not for everyday regular end-user. I think we need to make that clear for casual readers.

Thanks. The MBAR cleanup is awesomely helpful. The main gist is that it removed 57 registry entries that had prevented the use of security programs. It also found and removed 29 files of various classifications. Trojans and adware. First thing, make very sure that you have done one Windows Restart today. If you have not done one after the run of MBAR, Do one now ! . The following custom script is to do additional cleanups, to run the Windows System File Checker tool, the Windows DISM tool to check the system, and to rebuild the Winsock. Please be sure to Close any

OK, Thanks for that clarification. MS Windows Defender is a very good, capable antivirus. If Windows Update is offering you Version 2004 or 20H2 then go ahead and proceed forward with that. Just simply be real sure to Close all your work files and save your work. Close as many of your opened applications as possible. That way Windows Update has opportunity to do what it needs. After all, the Windows 10 Version currently in place is Old. Version 1903 is due to reach end-of-service-support 8 December 2020. Keep me advised. We can later on take other actions as needed.

lol. However, they have _always_ had measured flow control on Version updates. Matter of fact, even for standard updates, MS Windows Update has always had metering in place. Its been so for some 2 decades, at least.

Lets pause & re-group & get clarifications. If you only just recently installed Avast & it is a free install, let me urge you to Uninstall Avast thru Windows Settings >>>Programs and Features and then restart the system. Avast is a pesky one & is know to package unwanted add-ons. Not recommended by me. We need to pin down just what you consider as the main antivirus app. The reports show this machine has Spybot - Search and Destroy Is that paid for ? is that what you want for the antivirus protection ? Please let me know all that.

One other additional tidbit, the offering of 20H2 to the general public was deliberately planned to be outside of the standard Patch Tuesday ( B series cycle). This follows past practice. Again, also, the optional offering via Windows Update is measured ( throttled control as some may term it).

Remember that this feature update is under measured control flow. If you want it and have not seen it yet, do your "seeking" at the TOP of the Hour. As to what conditions there are to block its offering technically, see the link I had posted to the Windows release Health center https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-20h2

Thanks for the Safety Scanner report. The default scan will do. We will do a follow up virus scan later on. At this point, we do need to run the special anti-rootkit tool from Malwarebytes. Then after that, a new run of the FRST report. [ 1 ] This should take perhaps 15 or so minutes. Please read all of these lines first so that it is all clear to you about our plan. I need a one time run of MBAR like listed here, please. Please download Malwarebytes Anti-Rootkit (MBAR) from this link here and save it to your desktop. Doubleclick on the MBAR file and a

The Windows release health dashboard which features information on known issues, announcements, and status updates has now been updated to reflect the Windows 10 October 2020 Update. https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-20h2

Since you are on Version 2004, there is no need to rush to get 20H2. But just know that 20H2 is a small update & those upgrading from 2004 will have the quickest time on the actual upgrade run.

That is allright. Just know that this machine is at risk due to the infection state.

Thanks for the report-file. If you only just recently installed Avast & it is a free install, let me urge you to Uninstall Avast thru Windows Settings >>>Programs and Features and then restart the system. Avast is a pesky one & is know to package unwanted add-ons. Not recommended by me. We need to pin down just what you consider as the main antivirus app. The reports show this machine has Spybot - Search and Destroy Is that paid for ? is that what you want for the antivirus protection ? Please let me know all that. . These below are first set