Maurice Naggar

Thanks for the report. Great to know that the oddity on screen is no more. I have 2 suggestions. See this article on our Malwarebytes Blog https://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/ You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera. Scroll down to the tips section "How do I disable them". [ 2 ] Please do a new Scan on this machine, using Malwarebytes for

OK. I've sent notes to the internal team. The Malwarebytes scan reports & display show the proper version of Windows. Yet the build number in the MB4 report is showing a slightly older build number. It is not a show stopper. The Support tool itself does show all the correct version & build.

You did very well. Salutes & Kudos to you. You kept steady and stuck thru it all & stayed in there.

umm. When did you do that Malwarebytes scan run ? That report is showing Windows 10 (Build 19041.746) Though, as I noted elsewhere, before ....the Support tool MBST reflects ( reports ) the right OS build Microsoft Windows Information ================================== Product Name: Windows 10 Pro Architecture: x64 Current Build: 19042 Release ID: 2009

I am so so enthused seeing that this PC's Windows is now at Build 20H2 ( the fall 2020 build). YAY !! Also much enthused to see that now MB4 scan report shows the actual os version. Double YAY ! By the way too, You kept cool and did well on the Reboot phase of that Windows Update. YAY

Hi. My name is Maurice. I will be guiding you. The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. The download links & the how-to-run-the tool are at this link at Microsoft https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download Please select " FULL " scan from the Scan options. Let me know the result of this. The log is named MSERT.log the log will be at C:\Windows\debug\

I just updated the last post to include the FIXLIST.txt If you do not see it, make sure to do a Browser screen Refresh ( F5 function key-press ).

Thanks for the reports. This next part is a first action step. The system will be rebooted after the script has run. This custom script is for EddieM only / for this machine only. NOTE-1: In addition, This fix will also run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. Depending on the speed of your computer this fix may take 30 minutes or more. NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make su

What I meant by "odd screen" is the white image with the globe icon. Please take a few minutes and do this report run. Let’s please try to get and run a special report tool from Microsoft. It does not make changes. It will be just a report. Please download Sysinternals Autoruns from here and save it to your desktop. Note: you also need to do the following: Right-click on Autoruns.exe and select Properties Click on the Compatibility tab Under Privilege Level check the box next to Run this program as an administrator Click on Apply th

P.S. After the Farbar FRST report run is done..... What is that on the Desktop that has " Lava Lamp receipt " ? What is that on the Desktop that has " Rectangle Globe " ? Do you think possibly it has anything to do with the odd screen ? Is that a item you can delete off the Desktop ? also, if you still see that odd window, could you Hover your mouse pointer over that white screen & then press and hold the CTRL-key on keyboard & then tap the W key. CTRL+W key-presses just may get that window closed. Try that. also, housekeeping, if you are no longer using "

Hi My name is Maurice. I will be guiding you going forward. Kindly run this report tool & then you can ZIP the reports & tehn attach with your next reply. Please download the Farbar Recovery Scan Tool 64-bit and save it to your desktop. Right-click on FRST64.exe and select Run as Administrator to start the tool , and reply YES to allow it to proceed and run. Windows 10 users will be prompted about Windows *SmartScreen protection* - click line More info information on that screen and click button Run anyway on next screen. Click YES when prompted by Wi

I am glad to have guided you. You are very welcome. 😎 I am glad that I was able to help get some OS services squared away. and to confirm that the Malwarebytes program is working. At a future point, I will relay tips on removing the tools I had you use. For now, lets leave them as is. I expect that the engineers will want to get you to gather a new collection of MB4 logs ( using the support tool). For you, for the future, I would suggest that you consider doing one Windows Update run. From the Windows start menu, pick the Settings ( gear ) icon and then select Upd

OK. It is known that the Malwarebytes for Windows program -IS - working. For now, and into the future, you will need to ignore its readout in the report of "Windows 8". Let me know if you need something at this point here. I am going to try to flag the attention of Malwarebytes Support & Dev engineers. ( just about the readout of the Windows version).

OK. Great. Make sure Malwarebytes is showing all real-time protections on. Then, kindly do a new Scan and then attach a copy of that report. Lets see what it shows.

If you will recall, I had you download the tool FSS.exe FSS.exe is not a threat of any kind. Pick Allow so that that false 'finding" is gone past. ie, get the warning to be discarded. and proceed forward with tasks at hand. Any tool I had you download is not a threat.