I purchased a lifetime licence for use with 3 PCs in July 2016 from IT Factory
I had reformatted a PC in 2018 due to virus and another in Jan 2019 for upgrade. Both times I opened a case with support, provided receipts and was able to have my PC activated.
Now, one of PCs died so went through the same process but am now told 3 PC license never existed and I "confused". The support person never asked for proof of purchase, additional information or past support tickets. He came to a conclusion before ever trying to help me. I still have Malwarebytes Pro active on 2 PCs but now cannot activate it on my 3rd... Worst customer service I've experienced to date.