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suntan

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Everything posted by suntan

  1. I wish the customer service rep I am dealing with on ticket 2612643 advised me of this... I don't agree or like it but it's a detailed account of what happened before and how i am effected now... versus the current response of "Sorry for your confusion" emails I am getting
  2. I think the sale was an error but Malwarebytes seemed to honor the purchases... till now The below forum link details the deal back in July 2016 http://forums.redflagdeals.com/factory-malwarebytes-life-time-licence-1-pcs-27-95-a-2015069/
  3. That doesn't work - See ticket 2612643 I was previously able to get it reset after providing required documents and information - See 2331674
  4. I purchased a lifetime licence for use with 3 PCs in July 2016 from IT Factory I had reformatted a PC in 2018 due to virus and another in Jan 2019 for upgrade. Both times I opened a case with support, provided receipts and was able to have my PC activated. Now, one of PCs died so went through the same process but am now told 3 PC license never existed and I "confused". The support person never asked for proof of purchase, additional information or past support tickets. He came to a conclusion before ever trying to help me. I still have Malwarebytes Pro active on 2 PCs but now cannot activate it on my 3rd... Worst customer service I've experienced to date.
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