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sganesan

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About sganesan

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  • Location
    Santa Clara, CA

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  1. @unknownguy Can you try installing the later versions of Visual C++ ? https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads
  2. Hi @unknownguy Are you trying to test Anti-Exploit using this application ? From the error message it looks like you will need the Microsoft Visual C++ 2010 Redistributable Package. Here are the links to download them: 1.) https://www.microsoft.com/en-us/download/details.aspx?id=13523 ( 64 bit ) 2.) https://www.microsoft.com/en-us/download/details.aspx?id=8328 ( 32 bit ) Let us know if you face further issues.
  3. Thank you for the update @billmobile1 Let us know if you face any further issues.
  4. Hi @billmobile1, Thank you for posting the logs. We are looking further into the issue. In the meantime, can you restart the machine and try to open Excel ? Let us know if the problem still persists after a restart. Thank you.
  5. Hi @billmobile1, Thanks for posting the logs. From the above logs we see that you have Malwarebytes Anti-Exploit for Business installed. Can we get those logs to look further into the block ? Kindly follow these steps and post them in your next reply. Thank you.
  6. Hi @billmobile1, Thank you for reporting the issue. We will be able to further assist you after looking into the logs. Here are the steps for taking the logs. Please post them in your next reply. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
  7. Hi @fredrieber Thank you for reporting the issue. We will be able to further assist you after looking into the logs. Here are the steps for taking the logs. Please post them in your next reply. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
  8. Hi @HCCDan Can you disable the 'Protection for MessageBox Payload' setting for MS Office under Application Behavior Protection ? Let us know if you face further issues.
  9. Hi @Randallesri Thank you for your response. We will further investigate into this issue with the information provided. I will keep you posted. Thanks
  10. Hi @Randallesri Thank you for reporting the issue. We will be able to further assist you after looking into the logs. Here are the steps for taking the logs. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Download Malwarebytes Support Tool Once the file is downloaded, open your Downloads folder/location of the downloaded file Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Click OK Please attach the file in your next reply. Before submitting your reply, be sure to enable "Notify me of replies" like so:
  11. Hi Chris, Thanks for letting us know that the new update to 125 fixed the issue. Let us know if you run into any further issues. Thanks
  12. Hi Chris, We are looking further into this issue. Let me know if you face further issues. Kindly update your machines to the latest version 1.13.2.125 and restart MS Office Applications. Thanks again for your prompt responses.
  13. Hi Chris, Thanks for posting the logs. Does this block occur after you updated the machines to the latest version 1.13.2.125 and re-open MS Office Apps? 1.13.2.125 is the latest release.
  14. Hi @CRNNTG Can you provide us the logs for further investigation by following these steps? Kindly include the logs below.
  15. Thanks for confirming @Twallace2003 Let us know if you face further issues.
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