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sganesan

Staff
  • Content Count

    16
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About sganesan

  • Rank
    New Member

Profile Information

  • Location
    Santa Clara, CA
  1. Hi Chris, Thanks for letting us know that the new update to 125 fixed the issue. Let us know if you run into any further issues. Thanks
  2. Hi Chris, We are looking further into this issue. Let me know if you face further issues. Kindly update your machines to the latest version 1.13.2.125 and restart MS Office Applications. Thanks again for your prompt responses.
  3. Hi Chris, Thanks for posting the logs. Does this block occur after you updated the machines to the latest version 1.13.2.125 and re-open MS Office Apps? 1.13.2.125 is the latest release.
  4. Hi @CRNNTG Can you provide us the logs for further investigation by following these steps? Kindly include the logs below.
  5. Thanks for confirming @Twallace2003 Let us know if you face further issues.
  6. Hi @j_french Can you disable the "Protection for MessageBox Payload" for MS Office under the advanced Settings? It is safe to disable this setting. Let us know if you face further issues.
  7. Hi @j_french Can you check the setting "Automatically upgrade to new versions" from the settings tab? Then restart Malwarebytes Anti-Exploit Service or restart your computer. This will upgrade to the latest version 1.13.2.117 Let us know if you face further issues.
  8. sganesan

    blocking java

    Thanks for confirming and we are glad to help. Appreciate the quick response. Let us know if you face any further issues.
  9. sganesan

    blocking java

    Hi TigerByte, Can you deselect this setting "Java Malicious Inbound Shell Protection" under the Protection Tab -> Real-Time Protection -> Advanced Settings -> Java Protection Tab and click Apply. Let me know if this solves the issue for you. It is safe to turn off this setting.
  10. sganesan

    blocking java

    Thank you. We will look into it and update soon.
  11. sganesan

    blocking java

    Hi TigerByte, Thank you for reporting the issue. We will be able to further assist you after looking at the logs. Here are the steps for taking logs. Kindly follow steps 4 and 5 and post the logs here. Thanks.
  12. Hi Lesyk009, Thank you for reporting the issue. We will be able to further assist you after looking at the logs. Here are the steps for taking logs. After you take them, kindly post them here. Thanks.
  13. Hi all, Apologies for the confusion. You will now be able to download the latest Malwarebytes Anti-Exploit 1.13.1.117 from the posted link.
  14. Thank you XBarbarian for confirming. We are glad that your issue is resolved
  15. Hi XBarbarian, Can you please follow the below instructions (only steps 3, 4 and 5 are required) and get us logs from one of the affected machines.
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