new information - So when the endpoint is goes offline in the console, I also cannot run a scan from the endpoint as the MWB icon is gone. I also discovered that the MWB service was not running - could this be why the icon is missing from Taskbar hidden icons area?
Also, our endpoints have gone offline (in the console, not in reality) in the midst of use as well in the middle of the night when they surely aren't in the process of being awakened. When I check the process' properties, all recovery options are set to 'restart the service', so what could be causing it to stop or not restart? I don't see how the Fast Startup or awakening from sleep/hibernation mode could be the cause as neither is occurring when the endpoint has gone offline.
Thanks for any help. At least I now know I can just restart the service and not uninstall/reinstall MWB, but would still like to prevent the changing to offline status when still online. Note, most endpoints register as offline when they are and resume online status when they resume being online without issue, but every so often an endpoint that didn't have this issue suddenly has it.