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Everything posted by sweettasha

  1. Before the pandemic, I was an infrequent Facebook user. Now I keep up with chruch functions such as streaming Sunday worship services at Facebook. More recently a friend suggested I use Facebook Messenger to stay in touch with my nieces and nephews with whom I'm unable to visit face-to-face now. In the middle of setting up Messenger, Facebook locked my account. I've google'd a bunch of sites that describe how to unlock the account. The various "solutions" all end up with this page. I click continue and it just gives me the red circle. I realize I should be asking Facbook these questions, but that isn't possible since I'm locked out. I guess mainly what I'm hoping for by posting here is that someone has had a similar problem and learned that Facebook was not friendly with the Malwarebytes extension. TIA for any suggestions. SweetTasha.
  2. Chrome sync is OFF. It's been a couple days since I saw the notification, so perhaps the offender has stopped on their own. If I see another one, I will report it here.
  3. FRST_23-11-2019 12.28.01.txt Addition_23-11-2019 12.28.01.txt
  4. I'm trying to locate a removal for something called ww12. I haved this link, but it fails.https://malwaretips.com/blogs/remove-ww12-shellsband-com/ to remove ww12. Can someone tell me how to remove ww12? Thanks.
  5. I don't know what I did differently this time but when went in to reproduce the problem, it launched a full scan. I think I had been getting confused between the various postings. Not that they were a waste of time. I appreciate everyone's help in resolving this issue. My only remaining questions are: 1. Can I schedule the full scan to run automatically on a recurring basis? 2. Are there settings that I should be reviewing to be certain they are what I want. For example, I stumbled upon the rootkit option, which was OFF by default. I set it to ON. Again, Thanks for your help. Phil.
  6. OK, here's what I am doing: Open the program; that displays the "Awesome You're Protected" screen, with the Dashboard, Scan, Quarantine, Reports, Settings , and Quick Tour at the left. Which of those at the left do you want me to click to get to the screen that's like yours? Thanks. Phil.
  7. I don't see the screen you show in your post. Here is mine: I posted this previously. Thanks. Phil.
  8. -Log Details- Scan Date: 4/8/19 Scan Time: 2:03 AM Log File: 0dbc9272-59c4-11e9-9f46-8cec4b5c41c6.json -Software Information- Version: Components Version: 1.0.563 Update Package Version: 1.0.10044 License: Premium -System Information- OS: Windows 10 (Build 16299.1029) CPU: x64 File System: NTFS User: System -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Scheduler Result: Completed Objects Scanned: 267815 Threats Detected: 0 Threats Quarantined: 0 Time Elapsed: 3 min, 57 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end)
  9. Hi, I did what you said. Here's my scan report screen I clicked the X and it went back to the initial screen. I also exported the report. malwarebytes report_scan export.txt Thanks. Phil. malwarebytes report_scan export.txt
  10. When I click on SCAN the choose the Scan tab, here's what I see I don't see any way to navigate to the menu. Thanks. Phil.
  11. Hi, How do I navigate to Custom Scan? Thanks. Phil.
  12. I recently installed 3.7.1. It automatically started running a daily scan. I don't know how to tell whether this scan is a full scan of the system drive. How can I determine what type of scan this is. If it's not a full scan, how to I set one up? Thanks. Phil.
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