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rswc90

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Everything posted by rswc90

  1. alvarnell, Thanks -- I had closed down all open programs except my browser. I also screen shot the steps he took in terminal - I am now wondering if he TOLD the screen to show this error (see photo clips ) so that it would look like he was telling me the truth?!
  2. David H. Lipman, I went to the Netgear site and logged in and then used the "chat" on their website. They said they needed to connect me to their tech help and asked for my phone number so someone could call me and walk me through steps to reset the router.
  3. I apologize if this is not appropriate for this forum. I spent an hour on the phone with a tech from (I thought) Netgear because my wifi was cutting in and out. I explained that provider replaced my modem, all the wires including the wire from the house to the pole and all the hookup and all the setup plugs etc this week. That was why I was calling Netgear to figure out if I needed a new router (I was told my was still under warranty). Long story short, he convinced me to let him log into my router (altho he changed the 192...password, I changed it again when we were finished!), opened up terminal and "showed me" where I had conflicting and replicating IP addresses, maleware "unsafe to log into banks or do any personal computing until I got this all fixed" -- it was causing a "communications misunderstanding" and for $249 he could fix it and monitor it for a year. It all felt scammy to me so I took screen shots as we went along so I could document it all. He even gave me a case ID for when I called back. I declined the offer, changed my password to the IP stuff, bought Malewarebytes Pro, Logged into Netgear and there's NO CASE ID in my account. I decided to ask here if there's any truth to ANY of what he said. I ran a scan it the only thing MWB found was PUP that was actually a photo duplicate finder! Your thought are appreciated! Thanks!
  4. I have tried to reset my password several times over the course of several days. I gave up. You sent me an email to my original email address to reset my password and the email included NOT the email of the account I wanted to reset, but rather a newer email that I had not yet verified. YIKES! Is this how a security software company really works? I tried to contact you but cannot find a place to send you an email or fill in a form. The only place I found keeps freezing up so I cant send the original malware concern and I have to post this publicly here. How do I get my original account back?! And BTW,, your program is not picking up ANY of the malware that has taken over my Mac. That's what I was originally writing about!
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