I apologize if this is not appropriate for this forum. I spent an hour on the phone with a tech from (I thought) Netgear because my wifi was cutting in and out. I explained that provider replaced my modem, all the wires including the wire from the house to the pole and all the hookup and all the setup plugs etc this week. That was why I was calling Netgear to figure out if I needed a new router (I was told my was still under warranty). Long story short, he convinced me to let him log into my router (altho he changed the 192...password, I changed it again when we were finished!), opened up terminal and "showed me" where I had conflicting and replicating IP addresses, maleware "unsafe to log into banks or do any personal computing until I got this all fixed" -- it was causing a "communications misunderstanding" and for $249 he could fix it and monitor it for a year. It all felt scammy to me so I took screen shots as we went along so I could document it all. He even gave me a case ID for when I called back. I declined the offer, changed my password to the IP stuff, bought Malewarebytes Pro, Logged into Netgear and there's NO CASE ID in my account. I decided to ask here if there's any truth to ANY of what he said. I ran a scan it the only thing MWB found was PUP that was actually a photo duplicate finder! Your thought are appreciated! Thanks!