Maulden

I am hesitant about removing the elements of driverSupport that Malwarebytes did not flag in a scan. The reason I hesitate is that I found that the user of this background process is SYSTEM not one of the human users. I deduce that this software may have been included in the system by the Lenovo people who engineered my computer. I therefore think it might be risky just to remove it - especially as Malwarebytes did not identify it as a threat during a scan. Is there a risk here?

What is the malware removal subforum? How do I find it? It seems clear that Malwarebytes scan has indeed missed at least one instance of driverSupport beause it was not reported in the latest scan.Perhaps for some reason it does not regard it as a potentially unwanted program. Yet Malwarebytes identifies and stops this same program from contacting a web site. Indeed the report about the web blocking identifies the driverSupport program location in progam files. Note that this program is not in the list of programs when I use normal Windowssystem for program to be deleted.

Yes. Used Windows RESTART

A Malwarebytes scan quarantined about 19 occurrences of driverSupport which I then removed. But Malwarebytes still reported every minute that it had blocked an outgoing call to a web site and quoted driverSupport as as PUP even though I had removed all the occurrences it had found. So how does driverSupport continue to make these suspicious calls? I found driverSupport was an active ttask using Windows 10 task manager and ended their task but on start-up there they were again and every minute a new pop-up from Malwarebytes.