Chasbo47

An update: The manually scheduled scans were working fine so I reset back to smart scan. Gave it the whole day to run and it ran scan although on details I noted that it scanned very few items compared to if I click on the home page to run a scan at any time. I'm assuming when I do that that it is equal to a threat scan which looks at many more items ... Also noted that it did run the weekly threat scan as scheduled by smart scan ... Number of items scanned in a quick scan must be less than a threat scan ... Thanks to all for your assistance ......

Followed your guidance and set scan time daily about 2 hours in the future then watched it at that time and it did run a quick scan as I hoped. Will continue to monitor for the next few days to see if it continues. Don't know why smart scan has quit working as it has in the past and I noticed a number of posts on forum related to this problem.. None the less if this continues to work I'm okay with that .. Thanks again for your help ....

I have scheduled scan for daily at 11AM and turned smart scan off .. The scan scheduler page now shows smart scan disabled .. Do you know if that scan will occur even if I am using the computer at that time? We have the computer on all day .. Thanks for your help .. I will monitor and repost results at a future date ...

Not sure what is meant by "idle scan" .... I turn the computer on, it is up and running and I just let it sit without doing anything. In the past during that time I could bring up Task Manager and within 10-15 minutes I could see the Malwarebytes app start running and after it completed I would get the popup giving the results . It's worked that way for all the years I've had Premium .. I can manually trigger the scan and I get the popup like normal .. I reset to default setting within the app with no change ... I have a feeling some change has occured due to the appearance of that Security box window I got last week ... Many thanks for your reply

I have attached log results from support tool mbst-grab-results.zip

Greetings. I am running Windows 10 Home 64bit with Premium and it has worked flawlessly for many years. Last week when I started my computer I I had a Windows Security box appear that was related to apps. Not knowing what it was related to I Xed it off and continued working. Historically when I start the computer within 10-15 minutes I would get a popup that a scan had completed by Premium and all was well. Since that time last week I do not get the popup and to get a scan I have to open Premium and run it manually. I assume I'm still protected by Premium. I have Premium set to run a daily scan when idle . Can someone provide guidance as to what may be causing me not to get auto scans? I appreciate your assistance ...

Thank you exile360

Thanks for the info Maurice . This renewal email arrived appx 30 days prior to the renewal date .. From the info posted I'm assuming they are renewing me for the 2 year period .. Will just let it auto-renew and check the duration then ... Thanks .. I certainly like the product and want to keep it ....

Thanks Porthos ... That was my thinking also ... I just wished they had included that info in the email ..... I appreciate your help

Thanks again ... The renewal rate was $69.98 ... I thought that was high for just 1 year and 1 device ...

Thanks to all for the quick responses .. The email did have the amount but not the length of the renewal ... I had originally subscribed for a 2 year term but not sure if the amount requested is for that term .. I tried looking on my account and could not find any info related to the new renewal ... The email did not have a contact number in it for questions .. I'm sure it was legit as the date for renewal in the email was accurate .... Thanks again for the help

Greetings. I have received an email regarding renewal of my Premium account .. I have a question regarding it and was wondering if someone could tell me how to reach them via phone or email to relay this question .. Thanks in advance for your assistance ...

Many thanks to all that replied .. I will follow your instructions to add Premium to my new machine ..

Greetings. Hope I'm in the right forum. I recently upgrade for Windows 7 to 10. I had Premium on the old 7 machine. I did not uninstall Premium before I switched to the new computer. I would like to transfer the old subscription to my new 10 computer. I have read some posts online that stated that if I do transfer the subscription that it will override the Edge browser and turn off Defender. Not sure if I want to do that. 1: If I do transfer can I still have Defender with Premium running in the background? 2: Will it slow my computer down? 3: Can someone tell me step by step how I would go about this procedure. Many thanks in advance for any input .....

Just fine. I cleared everything out of Firefox using your instructions and problem is gone. I have copied the information you posted and read some of the references and have a better understanding of the problem and why it affected me. Once again thanks for your insightful responses to my question ......