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jjenni

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About jjenni

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  1. thank you for the help. our end users do they need to delete the cache file or will it just update itself over time ?
  2. here you go then we can delete when done. when I just scan it with Malwarebytes nothing is found.
  3. do you have another way for me to get it to you other than the forum upload ?
  4. here it is. I am still waiting to hear from our developer of our app. MBAMSERVICE.zip
  5. there is the problem. everything gets killed and our actual .exe no longer exists in our folder. I have asked for one of our developers to come to my office to maybe explain what they are doing with the update routine that seems to get caught up even though the alert references our .exe file and that file is actually deleted from the folder.
  6. hello, our company writes an app that for some reason when our auto update routine runs our app main exe file is being caught by Malwarebytes as ransomware and it says it is quarantined but I cant find it in quarantine or in the logs to try and figure out what is going on here. can someone please contact me as soon as possible to resolve this issue. thank you.
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