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RosM

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Everything posted by RosM

  1. Exile360, thank you for your reply. I contacted Malwarebytes Support by email, and they essentially told me the same thing. However, regarding the number of devices, when I first installed Malwarebytes years ago it allowed installation on up to 5 devices simultaneously, including PCs and Android phones. Once I purchased the license, I was able to apply it to all the devices and I’ve been doing that since then without any issues. Previously, I had probably deactivated the license on old devices before trying to activate it on a new one, except this time I am unable to access my old PC (crashed) and phone (returned, although I had done a factory reset, which I assume deactivates licenses). Maybe I just got lucky (I thought it was a great deal).
  2. I have a lifetime license ID and key for Malwarebytes Premium. I recently purchased a new laptop and also have a new phone and no longer have access to the old laptop and phone. When I installed Malwarebytes and tried to activate the license on the new laptop, I received the message about exceeding the maximum installations. However when I click “Deactivate other devices” it doesn’t show me the old devices. How can I remove the licenses from the old devices when I no longer have access to them? (It is currently also installed on another laptop that we still use.) Thanks.
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