joehimself

For almost 30 years, I've been building myself the beefiest machine I could afford and then keeping it until I was absolutely forced to build new again (I'm in that process right now). I've had my W7 computer for almost 10 years! My point is that is a long time to build up lots of registry garbage from un-uninstalled programs that don't even attempt to clean up after themselves. At one point, before I broke down and bought Revo uninstaller, I had a regedit file size over 600k. I think I did well when I cleaned my registry. But I do understand what you're saying in the article you wrote. My situation is such now that I don't go exploring in the try-before-buy market anymore. And I do use Revo, so I am uninstalling both CCC and Glary and thank you for your advice. So that's it! (yay) I thank you again and hope you guys don't take it the wrong way when I sincerely tell you that I hope I never have to talk to you again! :) Have a good one.

I've updated and/or uninstalled everything -- (thanks for the list) except for: The FileASSASSIN Download page wants to download version 1.06 -- that's what I have. I have the latest version that is compatible with W7 I clicked the programs "check for update" but nothing happened. I'm not in the mood to worry so I'm good on that. :) Haha I definitely have had this program a long time. It won't even work in W10. I never involve it with the Internet so I'm going to keep it. I don't know any other way to get Moviemaker. Also, I was very surprised that CCCleaner and Glary Utilities gave warning flags. Is it your opinion that they should not be used?

Here you go. SecurityCheck.txt Fixlog.txt

Will do. BTW I just reread a comment above that mentioned FRST64. I have a 64 bit machine but is it really worthwhile to rerun a different version of FRST?

Addition.txt FRST.txt

I don't know what all that Asian-looking 'text' is; Google translate didn't translate anything from it. Fixlog.txt

I ran FRST and feel better just looking at all the crap it deleted.

nevermind -sorry -I will run it now

Just for the record and for someone that might be reading this later --- it turns out my problem had nothing to do whatsoever with the Malwareytes program but I am still being offered help by the Malwarebytes community. Thank you for being so generous with your help! Thanks, it would be great if you could get rid of U3 aa9jgpob . Could you please post a FRST download link for me? I have only FRST text files on my desktop and no exe. (I have a 64 bit computer)

Java(TM) 6 Update 26 -- I uninstalled it, thanks You're running Acronis software from 2011 - I only use it to clone my disks for backup and I already had disabled the program and services to not autostart. I'm surprised that it turned up anywhere. I do need it, though. U3 aa9jgpob; C:\Windows\System32\Drivers\aa9jgpob.sys [0 0000-00-00] (Microsoft Corporation) <==== ATTENTION [zero byte File/Folder] -- I searched Windows and the registry and I don't have any form of this file or folder and don't know what or where to delete. I'm not sure what's meant by custom firewall rules. I have many programs that set their own firewall rules during installation. Are those considered "custom"? i.e., Surely FRST is not going to change my firewall to its default Windows install condition?

YES!! I commented out that line in the host file and then updated Firefox and Thunderbird without a flaw! thank you thank you thank you -- problem solved I saw all the other sites that had -0- IP entries, too. I need to find out what did that so I won't have this problem again. Might have been a Firefox addon problem but how come the Firefox forums weren't flooded with complaints about this? It still seems unlikely that my wife's laptop had the same issue immediately after installing the paid version. Malwarebytes has no reason to write to the host file does it?

Here are the new logs. I was surprised to find the clean tool results file and have included it also. mbst-grab-results.zip mbst-clean-results.txt

I did a scan and everything seems to be OK regarding the Malwarebytes program but it doesn't seem that the clean tool could have finished its job without restarting the computer before re-installing. I'll wait a few days to see if the Mozilla programs can perform updates and let you know.

I clicked 'yes' to re-install and the Malwarebytes program opened to begin a scan. BUT, The Support tool never closed and is displaying a message "Installation has been cancelled" "once done it will attempt to reinstall both Malwarebytes and Privacy VPN. and close the X button on the top right for the Privacy install." I don't know what that is about - I didn't see that.

Sorry I've been away from home. I downloaded and ran the support 'clean' tool. I got a popup that said "Encountered a problem during uninstall"... "contact Malwarebytes Support for help." I waited a few minutes then I logged on to this forum and typed the above. NOW, when I look at my computer screen I see the Support tool tells me: All Malwarebytes products have been installed and do I want to now install the latest version. I'm afraid to do that because the instructions page for the support tool says "In the Malwarebytes Cleanup pop-up window, click OK to restart your computer. Once your computer restarts, in the pop-up window, click Yes. A pop-up window appears indicating a Post reboot cleanup. In the Reinstall Malwarebytes for Windows pop-up window, click Yes if you want to reinstall the Malwarebytes app." i.e. (restart the computer before re-installing) What now?