Mungo

It worked!! Thank you so much! I hope you have a super new year ahead and thank you for your patience. Regards, Mungo

I gotter done! Here is the file. Whew! Catch ya (or some , whoever writes ta moi) down the road. Remember: Stay away from the "Grumpies" mbst-grab-results.zip

I completed phase two for the "repair", it didn't it is the same as when we started. Perhaps we should let your group noodle this and I will hit the hay for now. Maybe you or someone can contact me via email with a solution when it is found?

Okay, these were done in safe mode and I so titled them for you..lemme know if you get them. Safe - FRST.txt Safe- Addition.txt

Hold on a few and I will try.

Here you go! Please let me know if you get the files. FRST.txt Addition.txt

It's currently scanning

If I try downloading and installing the newer version in hers and it doesn't work, can I go back to the earlier version?

Mine is 32 bit and hers is 64 bit

It is 11:30pm here so I may be getting off in a bit. CST - Houston

Also, if it helps you, I am a former senior systems annalist on a mainframe and am Microsoft and Cisco certified so I may be able to help more than most?

BTW, I tried it on her machine with the free version of 4.0.4 before I installed it with the license I had for the earlier version. It was scrambled so I didn't upgrade hers. I only used the early licensed version and never tried to upgrade her machine after installing the lifetime. However, this machine is my machine and it has the problem as does my business notebook. I also want to tell you that when I right click on the taskbar icon, it show the status with checkmarks and I can, therefore, know if it is intercepting incoming info and checking it. BUT, that doesn't mean I can look at the screen and read it.

I understand that, but I haven't upgraded to 4.0.4 yet because it is my wife's machine and if it scrambles on hers she won't be happy and if the wife isn't happy..NOBODY is happy!

I don't know how to respond since I can't run the 64 bit software. I have a machine that also does it and is 64 bit but I also have a lifetime version on it and don't want to also ruin it and have to lose my lifetime version on it as well. I don't know if I can re-install my 3.8.3 version and still use the same serial number for it and have it work. I'm glad to help anyway I can so if you can give me input here I will do this on my other machine to provide you with the necessary information.

Well, I attempted to perform the suggestion. Apparently the Malwarebytes Support Tool is a 64 bit program and will not run on my 32 bit machine. At least, that is what it is reporting when I attempt to run it. Perhaps there is another approach?

Please refer to the included screen shot of the problem.