DavidST

I removed the Malwarebytes folders under Program Files and Program Data and was able to reinstall.

Okay I tried the Support Tool, Advanced, Clean. It removed something and asked to be rebooted. After reboot, I'm still getting the same error. [15E8:1790][2019-02-06T21:35:27]e000: Error 0x80070643: Failed to install MSI package. This is the log file. [15D8:0EFC][2019-02-06T21:35:02]i001: Burn v3.10.3.3007, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\DSTAFF~1\AppData\Local\Temp\2\{4127A9AA-2BAE-4065-AE7A-E5A15F9E52C0}\.cr\Setup.MBEndpointAgent.Full.exe [15D8:0EFC][2019-02-06T21:35:02]i000: Initializing string variable 'NEBULA_URL' to value 'https://cloud.malwarebytes.com' [15D8:0EFC][2019-02-06T21:35:02]i000: Initializing string variable 'NEBULA_ACCOUNTTOKEN' to value '8e3efda2-cc8f-458c-b541-401718cc518e' [15D8:0EFC][2019-02-06T21:35:02]i009: Command Line: '-burn.clean.room=C:\Users\dstafford\Desktop\Setup.MBEndpointAgent.Full.exe -burn.filehandle.attached=424 -burn.filehandle.self=320' [15D8:0EFC][2019-02-06T21:35:02]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\dstafford\Desktop\Setup.MBEndpointAgent.Full.exe' [15D8:0EFC][2019-02-06T21:35:02]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\dstafford\Desktop\' [15D8:0EFC][2019-02-06T21:35:02]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\DSTAFF~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20190206213502.log' [15D8:0EFC][2019-02-06T21:35:03]i000: Setting string variable 'WixBundleName' to value 'Malwarebytes Endpoint Agent' [15D8:0EFC][2019-02-06T21:35:03]i000: Setting string variable 'WixBundleManufacturer' to value 'Malwarebytes' [15D8:1748][2019-02-06T21:35:03]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033 [15D8:1748][2019-02-06T21:35:03]i000: Setting version variable 'WixBundleFileVersion' to value '1.2.0.642' [15D8:0EFC][2019-02-06T21:35:03]i100: Detect begin, 3 packages [15D8:0EFC][2019-02-06T21:35:03]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{949D1792-E377-4348-8BC4-6D643EF49B21}' [15D8:0EFC][2019-02-06T21:35:03]i000: Setting numeric variable 'EA_INSTALLED' to value 0 [15D8:0EFC][2019-02-06T21:35:03]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{949D1792-E377-4348-8BC4-6D643EF49B21}' [15D8:0EFC][2019-02-06T21:35:03]i000: Setting numeric variable 'EA_INSTALLED_32' to value 0 [15D8:0EFC][2019-02-06T21:35:03]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2468871' [15D8:0EFC][2019-02-06T21:35:03]i000: Setting numeric variable 'KB2468871_NET32_INSTALLED' to value 0 [15D8:0EFC][2019-02-06T21:35:03]i000: Setting string variable 'NETFRAMEWORK40' to value '1' [15D8:0EFC][2019-02-06T21:35:03]i000: Setting string variable 'NETFRAMEWORK452' to value '394806' [15D8:0EFC][2019-02-06T21:35:03]i052: Condition '(NETFRAMEWORK452 >= 379893)' evaluates to true. [15D8:0EFC][2019-02-06T21:35:03]i101: Detected package: NetFx452FullRedist, state: Present, cached: None [15D8:0EFC][2019-02-06T21:35:03]i101: Detected package: MyMsi, state: Absent, cached: None [15D8:0EFC][2019-02-06T21:35:03]i101: Detected package: msi64, state: Absent, cached: None [15D8:0EFC][2019-02-06T21:35:03]i052: Condition '(VersionNT >= v6.0)' evaluates to true. [15D8:0EFC][2019-02-06T21:35:03]i052: Condition '((NOT EA_INSTALLED) AND (NOT EA_INSTALLED_32) AND (NOT WixBundleInstalled)) OR (WixBundleAction = 3)' evaluates to true. [15D8:0EFC][2019-02-06T21:35:03]i199: Detect complete, result: 0x0 [15D8:1748][2019-02-06T21:35:04]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0 [15D8:0EFC][2019-02-06T21:35:04]i200: Plan begin, 3 packages, action: Install [15D8:0EFC][2019-02-06T21:35:04]w321: Skipping dependency registration on package with no dependency providers: NetFx452FullRedist [15D8:0EFC][2019-02-06T21:35:04]i052: Condition 'NOT VersionNT64' evaluates to false. [15D8:0EFC][2019-02-06T21:35:04]i052: Condition 'VersionNT64' evaluates to true. [15D8:0EFC][2019-02-06T21:35:04]i000: Setting string variable 'WixBundleRollbackLog_msi64' to value 'C:\Users\DSTAFF~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20190206213502_000_msi64_rollback.log' [15D8:0EFC][2019-02-06T21:35:04]i000: Setting string variable 'WixBundleLog_msi64' to value 'C:\Users\DSTAFF~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20190206213502_000_msi64.log' [15D8:0EFC][2019-02-06T21:35:04]i201: Planned package: NetFx452FullRedist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None [15D8:0EFC][2019-02-06T21:35:04]i201: Planned package: MyMsi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [15D8:0EFC][2019-02-06T21:35:04]i201: Planned package: msi64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register [15D8:0EFC][2019-02-06T21:35:04]i299: Plan complete, result: 0x0 [15D8:0EFC][2019-02-06T21:35:04]i300: Apply begin [15D8:0EFC][2019-02-06T21:35:04]i010: Launching elevated engine process. [15D8:0EFC][2019-02-06T21:35:04]i011: Launched elevated engine process. [15D8:0EFC][2019-02-06T21:35:04]i012: Connected to elevated engine. [15E8:1790][2019-02-06T21:35:04]i358: Pausing automatic updates. [15E8:1790][2019-02-06T21:35:11]i359: Paused automatic updates. [15E8:1790][2019-02-06T21:35:11]i360: Creating a system restore point. [15E8:1790][2019-02-06T21:35:11]i362: System restore disabled, system restore point not created. [15E8:1790][2019-02-06T21:35:11]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, options: 0x7, disable resume: No [15E8:1790][2019-02-06T21:35:11]i000: Caching bundle from: 'C:\Users\DSTAFF~1\AppData\Local\Temp\2\{44A3486A-7CF0-4DE4-9DA8-60B4EE2ABC2A}\.be\Setup.MBEndpointAgent.Full.exe' to: 'C:\ProgramData\Package Cache\{183fd47e-3a6f-49d5-b89d-5ef165f51809}\Setup.MBEndpointAgent.Full.exe' [15E8:1790][2019-02-06T21:35:11]i320: Registering bundle dependency provider: {183fd47e-3a6f-49d5-b89d-5ef165f51809}, version: 1.2.0.642 [15E8:1790][2019-02-06T21:35:11]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, resume: Active, restart initiated: No, disable resume: No [15E8:0458][2019-02-06T21:35:11]i305: Verified acquired payload: msi64 at path: C:\ProgramData\Package Cache\.unverified\msi64, moving to: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.642\msi64. [15E8:1790][2019-02-06T21:35:11]i323: Registering package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, version: 1.2.0.642, package: msi64 [15E8:1790][2019-02-06T21:35:11]i301: Applying execute package: msi64, action: Install, path: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.642\msi64, arguments: ' MSIFASTINSTALL="7" ARPSYSTEMCOMPONENT="1" NEBULA_URL="https://cloud.malwarebytes.com" NEBULA_PROXY_SERVER="" NEBULA_PROXY_PORT="" NEBULA_PROXY_USER="" NEBULA_PROXY_PWD="" NEBULA_PROXY_PWD_ENCRYPT="" NEBULA_PROXY_BYPASS_ON_LOCAL="" NEBULA_ACCOUNTTOKEN="8e3efda2-cc8f-458c-b541-401718cc518e" NEBULA_SIRIUS_TOKEN="" NEBULA_SIRIUS_CHANNEL="" NEBULA_SIRIUS_URI="" GROUP="" LOGLEVEL=""' [15E8:1790][2019-02-06T21:35:27]e000: Error 0x80070643: Failed to install MSI package. [15E8:1790][2019-02-06T21:35:27]e000: Error 0x80070643: Failed to execute MSI package. [15D8:0EFC][2019-02-06T21:35:27]e000: Error 0x80070643: Failed to configure per-machine MSI package. [15D8:0EFC][2019-02-06T21:35:27]i319: Applied execute package: msi64, result: 0x80070643, restart: None [15D8:0EFC][2019-02-06T21:35:27]e000: Error 0x80070643: Failed to execute MSI package. [15E8:1790][2019-02-06T21:35:27]i318: Skipped rollback of package: msi64, action: Uninstall, already: Absent [15D8:0EFC][2019-02-06T21:35:27]i319: Applied rollback package: msi64, result: 0x0, restart: None [15E8:1790][2019-02-06T21:35:27]i329: Removed package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, package: msi64 [15E8:1790][2019-02-06T21:35:27]i351: Removing cached package: msi64, from path: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.642\ [15E8:1790][2019-02-06T21:35:27]i329: Removed package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, package: MyMsi [15E8:1790][2019-02-06T21:35:27]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, resume: None, restart: None, disable resume: No [15E8:1790][2019-02-06T21:35:27]i330: Removed bundle dependency provider: {183fd47e-3a6f-49d5-b89d-5ef165f51809} [15E8:1790][2019-02-06T21:35:27]i352: Removing cached bundle: {183fd47e-3a6f-49d5-b89d-5ef165f51809}, from path: C:\ProgramData\Package Cache\{183fd47e-3a6f-49d5-b89d-5ef165f51809}\ [15E8:1790][2019-02-06T21:35:27]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, resume: None, restart initiated: No, disable resume: No [15D8:0EFC][2019-02-06T21:35:27]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

I needed to uninstall Malwarebytes Endpoint Agent from a Server 2012 the uninstall failed and I used the uninstall tool to remove it completely. Now I'm trying to reinstall Endpoint Agent on Server 2012 and I'm getting an error "Error 0x80070643: Failed to install MSI package" Can anyone help me please? This is the log; [1BB4:2288][2019-02-06T18:48:48]i001: Burn v3.10.3.3007, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\DSTAFF~1\AppData\Local\Temp\2\{6798336C-BEE0-48FF-9D60-C1BA2F94300C}\.cr\Setup.MBEndpointAgent.Full.exe [1BB4:2288][2019-02-06T18:48:48]i000: Initializing string variable 'NEBULA_URL' to value 'https://cloud.malwarebytes.com' [1BB4:2288][2019-02-06T18:48:48]i000: Initializing string variable 'NEBULA_ACCOUNTTOKEN' to value '8e3efda2-cc8f-458c-b541-401718cc518e' [1BB4:2288][2019-02-06T18:48:48]i009: Command Line: '-burn.clean.room=C:\Users\dstafford\Desktop\Setup.MBEndpointAgent.Full.exe -burn.filehandle.attached=320 -burn.filehandle.self=328' [1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\dstafford\Desktop\Setup.MBEndpointAgent.Full.exe' [1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\dstafford\Desktop\' [1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\DSTAFF~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20190206184848.log' [1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'WixBundleName' to value 'Malwarebytes Endpoint Agent' [1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'WixBundleManufacturer' to value 'Malwarebytes' [1BB4:10A8][2019-02-06T18:48:48]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033 [1BB4:10A8][2019-02-06T18:48:48]i000: Setting version variable 'WixBundleFileVersion' to value '1.2.0.642' [1BB4:2288][2019-02-06T18:48:48]i100: Detect begin, 3 packages [1BB4:2288][2019-02-06T18:48:48]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{949D1792-E377-4348-8BC4-6D643EF49B21}' [1BB4:2288][2019-02-06T18:48:48]i000: Setting numeric variable 'EA_INSTALLED' to value 0 [1BB4:2288][2019-02-06T18:48:48]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{949D1792-E377-4348-8BC4-6D643EF49B21}' [1BB4:2288][2019-02-06T18:48:48]i000: Setting numeric variable 'EA_INSTALLED_32' to value 0 [1BB4:2288][2019-02-06T18:48:48]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2468871' [1BB4:2288][2019-02-06T18:48:48]i000: Setting numeric variable 'KB2468871_NET32_INSTALLED' to value 0 [1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'NETFRAMEWORK40' to value '1' [1BB4:2288][2019-02-06T18:48:48]i000: Setting string variable 'NETFRAMEWORK452' to value '394806' [1BB4:2288][2019-02-06T18:48:48]i052: Condition '(NETFRAMEWORK452 >= 379893)' evaluates to true. [1BB4:2288][2019-02-06T18:48:48]i101: Detected package: NetFx452FullRedist, state: Present, cached: None [1BB4:2288][2019-02-06T18:48:48]i101: Detected package: MyMsi, state: Absent, cached: None [1BB4:2288][2019-02-06T18:48:48]i101: Detected package: msi64, state: Absent, cached: None [1BB4:2288][2019-02-06T18:48:48]i052: Condition '(VersionNT >= v6.0)' evaluates to true. [1BB4:2288][2019-02-06T18:48:48]i052: Condition '((NOT EA_INSTALLED) AND (NOT EA_INSTALLED_32) AND (NOT WixBundleInstalled)) OR (WixBundleAction = 3)' evaluates to true. [1BB4:2288][2019-02-06T18:48:48]i199: Detect complete, result: 0x0 [1BB4:10A8][2019-02-06T18:48:49]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0 [1BB4:2288][2019-02-06T18:48:49]i200: Plan begin, 3 packages, action: Install [1BB4:2288][2019-02-06T18:48:49]w321: Skipping dependency registration on package with no dependency providers: NetFx452FullRedist [1BB4:2288][2019-02-06T18:48:49]i052: Condition 'NOT VersionNT64' evaluates to false. [1BB4:2288][2019-02-06T18:48:49]i052: Condition 'VersionNT64' evaluates to true. [1BB4:2288][2019-02-06T18:48:49]i000: Setting string variable 'WixBundleRollbackLog_msi64' to value 'C:\Users\DSTAFF~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20190206184848_000_msi64_rollback.log' [1BB4:2288][2019-02-06T18:48:49]i000: Setting string variable 'WixBundleLog_msi64' to value 'C:\Users\DSTAFF~1\AppData\Local\Temp\Malwarebytes_Endpoint_Agent_20190206184848_000_msi64.log' [1BB4:2288][2019-02-06T18:48:49]i201: Planned package: NetFx452FullRedist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None [1BB4:2288][2019-02-06T18:48:49]i201: Planned package: MyMsi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [1BB4:2288][2019-02-06T18:48:49]i201: Planned package: msi64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register [1BB4:2288][2019-02-06T18:48:49]i299: Plan complete, result: 0x0 [1BB4:2288][2019-02-06T18:48:49]i300: Apply begin [1BB4:2288][2019-02-06T18:48:50]i010: Launching elevated engine process. [1BB4:2288][2019-02-06T18:48:50]i011: Launched elevated engine process. [1BB4:2288][2019-02-06T18:48:50]i012: Connected to elevated engine. [1AA8:1D70][2019-02-06T18:48:50]i358: Pausing automatic updates. [1AA8:1D70][2019-02-06T18:48:50]i359: Paused automatic updates. [1AA8:1D70][2019-02-06T18:48:50]i360: Creating a system restore point. [1AA8:1D70][2019-02-06T18:48:50]i362: System restore disabled, system restore point not created. [1AA8:1D70][2019-02-06T18:48:50]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, options: 0x7, disable resume: No [1AA8:1D70][2019-02-06T18:48:50]i000: Caching bundle from: 'C:\Users\DSTAFF~1\AppData\Local\Temp\2\{5ED0B2D8-F665-4AAB-9F9D-9C34BB4AAF9C}\.be\Setup.MBEndpointAgent.Full.exe' to: 'C:\ProgramData\Package Cache\{183fd47e-3a6f-49d5-b89d-5ef165f51809}\Setup.MBEndpointAgent.Full.exe' [1AA8:1D70][2019-02-06T18:48:50]i320: Registering bundle dependency provider: {183fd47e-3a6f-49d5-b89d-5ef165f51809}, version: 1.2.0.642 [1AA8:1D70][2019-02-06T18:48:50]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, resume: Active, restart initiated: No, disable resume: No [1AA8:1F80][2019-02-06T18:48:50]i305: Verified acquired payload: msi64 at path: C:\ProgramData\Package Cache\.unverified\msi64, moving to: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.642\msi64. [1AA8:1D70][2019-02-06T18:48:50]i323: Registering package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, version: 1.2.0.642, package: msi64 [1AA8:1D70][2019-02-06T18:48:50]i301: Applying execute package: msi64, action: Install, path: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.642\msi64, arguments: ' MSIFASTINSTALL="7" ARPSYSTEMCOMPONENT="1" NEBULA_URL="https://cloud.malwarebytes.com" NEBULA_PROXY_SERVER="" NEBULA_PROXY_PORT="" NEBULA_PROXY_USER="" NEBULA_PROXY_PWD="" NEBULA_PROXY_PWD_ENCRYPT="" NEBULA_PROXY_BYPASS_ON_LOCAL="" NEBULA_ACCOUNTTOKEN="8e3efda2-cc8f-458c-b541-401718cc518e" NEBULA_SIRIUS_TOKEN="" NEBULA_SIRIUS_CHANNEL="" NEBULA_SIRIUS_URI="" GROUP="" LOGLEVEL=""' [1AA8:1D70][2019-02-06T18:49:03]e000: Error 0x80070643: Failed to install MSI package. [1AA8:1D70][2019-02-06T18:49:03]e000: Error 0x80070643: Failed to execute MSI package. [1BB4:2288][2019-02-06T18:49:03]e000: Error 0x80070643: Failed to configure per-machine MSI package. [1BB4:2288][2019-02-06T18:49:03]i319: Applied execute package: msi64, result: 0x80070643, restart: None [1BB4:2288][2019-02-06T18:49:03]e000: Error 0x80070643: Failed to execute MSI package. [1AA8:1D70][2019-02-06T18:49:03]i318: Skipped rollback of package: msi64, action: Uninstall, already: Absent [1BB4:2288][2019-02-06T18:49:03]i319: Applied rollback package: msi64, result: 0x0, restart: None [1AA8:1D70][2019-02-06T18:49:03]i329: Removed package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, package: msi64 [1AA8:1D70][2019-02-06T18:49:03]i351: Removing cached package: msi64, from path: C:\ProgramData\Package Cache\{949D1792-E377-4348-8BC4-6D643EF49B21}v1.2.0.642\ [1AA8:1D70][2019-02-06T18:49:03]i329: Removed package dependency provider: {949D1792-E377-4348-8BC4-6D643EF49B21}, package: MyMsi [1AA8:1D70][2019-02-06T18:49:03]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, resume: None, restart: None, disable resume: No [1AA8:1D70][2019-02-06T18:49:03]i330: Removed bundle dependency provider: {183fd47e-3a6f-49d5-b89d-5ef165f51809} [1AA8:1D70][2019-02-06T18:49:03]i352: Removing cached bundle: {183fd47e-3a6f-49d5-b89d-5ef165f51809}, from path: C:\ProgramData\Package Cache\{183fd47e-3a6f-49d5-b89d-5ef165f51809}\ [1AA8:1D70][2019-02-06T18:49:03]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{183fd47e-3a6f-49d5-b89d-5ef165f51809}, resume: None, restart initiated: No, disable resume: No [1BB4:2288][2019-02-06T18:49:03]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No