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thumpergirl

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  1. will the system restore that FRST made get me back to exactly how I was before the fix? I really don't want to download anything from here I'm sorry.
  2. Okay, thank you all for your replies. So the restore won't get me back to how I was before all this?
  3. The other thread is a new topic, I am trying to get a staff member to give me advice on where to go from here since the fix has done so much damage...and I need to know what to do.
  4. Oh wow. A reinstall???? I came to get help with some lingering antivirus files which weren't really a big deal and I need a new computer now... Ummmm. My event viewer is showing a ton of errors I have never had, I brought that up but he didn't respond to me about that. Can i do anything with a system restore or is that redundant?
  5. I am referring to my taskbar. I have more errors in event viewer now also that I have never seen. I am wondering how to fix what has been done here is all. It doesn't show as volunteer on my end it says experts forum deity so I automatically thought you were a staff member, my mistake. I am going to have to ask someone else what to do since my pc is having serious issues but I appreciate you taking your time to try and help. I don't even know where to start to fix all this honestly and unsure who to ask. Have a good day
  6. Honestly , I appreciate any help! But excellent help may have been where the end result wasn't a broken pc..I am trying to figure out how to fix what they did, not sure if that is common for a member to do but it doesn't seem right.
  7. I would like to hear from others on what they think about this as well. I don't want to be afraid to use the forum.
  8. Hi Alvarnell, and thanks for getting back. is that the only thing I can do?
  9. Hi and thank you so much for your valuable time. I wasn't sure where to go with this because it may be a sensitive topic. I posted yesterday about an issue I was having with leftover AVG and Firefox files with possible malware on my pc. I asked if someone could read my Addition file and let me know what I need to do. I had already scanned with MBAM and Adwcleaner it came back clean so I ran FRST. I posted that I wanted the avg and firefox files removed and to find out if I had malware when someone here replied to me and told me to use a fixlist he uploaded. I asked what it was because I was worried it would mess my pc up and he said it was to fix my issues. Which I thought were just deleting avg and firefox related files. I had no idea what else was being done and had questions unanswered like if it was okay to run the fix after a new FRST scan but me being trusting of your forum ran it anyway. BIG mistake. I found out the person helping me isn't a staff member and I'm worried. This person does have thousands of replies though so that's why this feels so difficult .My pc is having a ton of issues that are way worse than just having avg or firefox lingering. Programs aren't running, my toolbar became unresponsive, services looks like it mostly all switched to manual and my event viewer is full of errors I have never seen I have no clue how to fix. I feel like I have been hacked honestly. You can go look at my post to see everything, but honestly I just want to get my computer working again. I will be happy with how it was before this disaster! System restore made by FRST says no files were effected...which is even crazier! My log shows a ton of files were changed. I read staff members posts and they look a lot different than the member that helped me, I got a cut and paste reply and a file I had no clue about. Please let me know the next course of action. Thank you for all that you do here!
  10. Just wondering...are you a staff member? I didn't see you in the list is why I ask. I am open to any help from other staff members if possible since my pc is going crazy. My event viewer has a bunch of new errors 😐 event id 2007 LoadPerf cannot repair performance counters for .Net reinstall the counters manually. 3009 event id Installing the performance counter string for .net CLR networking failed. There are 4 of those. Event id 7032 service control manager Windows search service unexpected termination. These service control manager events showed up too, 7031, windows search service terminated unexpectedly,7034 TCP/IP services terminated unexpectedly and a VSS error event id 8194. What on Earth happened to my pc? Thank you for your expert advice!!
  11. Hi Kevin, I went ahead and ran the fix. Here are the logs you requested. I have a major concern though, now when I click on my toolbar in Windows it just dings...I can't click on anything so something was broken with this fix. It has never done this. I didn't have any malware prior to the fix according to MBAM and Adwcleaner since I ran scans yesterday. I do need to be able to use my toolbar since that is very important. Not sure yet what else may not be functioning properly but that was the 1st thing. Will the system restore created by the FRST undo all the changes and put my pc back to exactly how it was before? I saw some important services changed that were enabled before the fix also. That would be time consuming to investigate and change. AVG and Mozilla plugins are still in the registry as well. I do appreciate your help though. Hopefully I can get it back to working order after this. # ------------------------------- # Malwarebytes AdwCleaner 7.4.0.0 # ------------------------------- # Build: 07-23-2019 # Database: 2019-07-22.1 (Local) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 07-30-2019 # Duration: 00:01:54 # OS: Windows 7 Home Premium # Scanned: 35618 # Detected: 0 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** No malicious registry entries found. ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries found. ***** [ Chromium URLs ] ***** No malicious Chromium URLs found. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries found. ***** [ Firefox URLs ] ***** No malicious Firefox URLs found. ***** [ Preinstalled Software ] ***** No Preinstalled Software found. AdwCleaner_Debug.log - [288 octets] - [01/11/2018 22:10:44] AdwCleaner[S00].txt - [1554 octets] - [04/11/2018 12:46:57] AdwCleaner[C00].txt - [1683 octets] - [04/11/2018 13:07:08] AdwCleaner[S01].txt - [1676 octets] - [05/11/2018 11:40:49] AdwCleaner[C01].txt - [1805 octets] - [05/11/2018 12:11:00] AdwCleaner[S02].txt - [1798 octets] - [07/11/2018 22:53:27] AdwCleaner[S03].txt - [1859 octets] - [07/11/2018 23:52:49] AdwCleaner[C03].txt - [1988 octets] - [07/11/2018 23:53:08] AdwCleaner[S04].txt - [1981 octets] - [07/11/2018 23:57:11] AdwCleaner[S05].txt - [2042 octets] - [08/11/2018 01:28:12] AdwCleaner[S06].txt - [2103 octets] - [15/11/2018 15:07:15] AdwCleaner[S07].txt - [2164 octets] - [25/11/2018 14:23:44] AdwCleaner[C07].txt - [2293 octets] - [25/11/2018 14:44:02] AdwCleaner[S08].txt - [2050 octets] - [25/11/2018 15:01:38] AdwCleaner[S09].txt - [2111 octets] - [28/11/2018 23:51:36] AdwCleaner[S10].txt - [2172 octets] - [03/12/2018 12:24:35] AdwCleaner[S11].txt - [2233 octets] - [06/12/2018 01:10:50] AdwCleaner[S12].txt - 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[5405 octets] - [26/06/2019 06:55:23] AdwCleaner[S61].txt - [5466 octets] - [27/06/2019 05:38:02] AdwCleaner[S62].txt - [5527 octets] - [28/06/2019 08:02:11] AdwCleaner[S63].txt - [5588 octets] - [01/07/2019 02:08:55] AdwCleaner[S64].txt - [5649 octets] - [04/07/2019 08:45:47] AdwCleaner[S65].txt - [5710 octets] - [04/07/2019 09:03:13] AdwCleaner[S66].txt - [5771 octets] - [12/07/2019 12:25:50] AdwCleaner[S67].txt - [5832 octets] - [15/07/2019 20:36:33] AdwCleaner[S68].txt - [5893 octets] - [17/07/2019 02:33:40] AdwCleaner[S69].txt - [5954 octets] - [17/07/2019 18:18:46] AdwCleaner[S70].txt - [6015 octets] - [18/07/2019 23:30:43] AdwCleaner[S71].txt - [6076 octets] - [21/07/2019 23:26:10] AdwCleaner[S72].txt - [6137 octets] - [25/07/2019 05:58:21] AdwCleaner[S73].txt - [6198 octets] - [26/07/2019 09:39:07] AdwCleaner[S74].txt - [6545 octets] - [26/07/2019 09:45:31] AdwCleaner[C74].txt - [6435 octets] - [26/07/2019 09:52:46] AdwCleaner[S75].txt - [6595 octets] - [26/07/2019 10:05:27] AdwCleaner[S76].txt - [6656 octets] - [27/07/2019 02:51:49] AdwCleaner[S77].txt - [6503 octets] - [27/07/2019 19:34:09] AdwCleaner[C77].txt - [6670 octets] - [27/07/2019 19:39:02] AdwCleaner[S78].txt - [6701 octets] - [28/07/2019 09:45:29] AdwCleaner[S79].txt - [6762 octets] - [28/07/2019 19:20:38] AdwCleaner[S80].txt - [6747 octets] - [29/07/2019 15:00:50] AdwCleaner[C80].txt - [6911 octets] - [29/07/2019 15:14:08] AdwCleaner[S81].txt - [6945 octets] - [29/07/2019 18:17:28] AdwCleaner[S82].txt - [7006 octets] - [30/07/2019 03:36:37] ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[S83].txt ########## Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 7/30/19 Scan Time: 11:04 AM Log File: 5f2278a0-b2db-11e9-abbb-3cd92b2b2d50.json -Software Information- Version: 3.8.3.2965 Components Version: 1.0.613 Update Package Version: 1.0.11784 License: Trial -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: Alice-HP\Music Bro -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 271363 Threats Detected: 0 Threats Quarantined: 0 Time Elapsed: 21 min, 53 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) Microsoft Windows Malicious Software Removal Tool v5.74, July 2019 (build 5.74.16130.3) Started On Tue Jul 30 09:29:25 2019 Engine: 1.1.16000.6 Signatures: 1.295.1362.0 MpGear: 1.1.15747.1 Run Mode: Interactive Graphical Mode Successfully Submitted Heartbeat Report Microsoft Windows Malicious Software Removal Tool Finished On Tue Jul 30 09:35:12 2019 Return code: 0 (0x0) --------------------------------------------------------------------------------------- Microsoft Windows Malicious Software Removal Tool v5.74, July 2019 (build 5.74.16130.3) Started On Tue Jul 30 11:33:18 2019 Engine: 1.1.16000.6 Signatures: 1.295.1362.0 MpGear: 1.1.15747.1 Run Mode: Interactive Graphical Mode (end) Fixlog.txt
  12. I see now that the downloads is just other people here downloading the file. That seems very odd since this fix is for my pc and could damage someone else's computer. I am still new to the forums sorry about the confusion.
  13. Hello, thank you for the reply and your assistance.... was wondering if you can let me know what this fix or fixes are? Also does it matter if I have ran another FRST scan since the last post? I ended up resetting my hosts file with adwcleaner since there were a lot of issues there and wanted to be sure it was fixed. I see 3 downloads so are there 3 fixes? I'm just truly interested to know what you gathered from my FRST log and Addition log and what will happen with this being done. Thanks for the info!
  14. Sure thing and thank you for the quick reply! I have removed Zecter Zumo drive from my pc with Revo and a couple of other files since my last post so I re-ran the recovery tool and will provide the newest Addition file. I won't change anything else until we are done here. It looked like it had suspicious activity and I don't use it. I also noticed task scheduler has super anti spyware task which i don't use that program and removed it from programs and a roc_sys_task believed to be associated with avg or malware and an FGRUN from a game I don't use and is not in programs in control panel. I tried using ccleaner to disable these in task scheduler but get an error that it's unable to disable it, message says no mapping between account names and security id's was done. I noticed there are a ton of Firefox files but I don't have it installed and don't use it. I have other concerns but as this is a lot to process for now I will wait for your reply after going over these results, thanks again FRST.txt Addition.txt
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