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RGZ7777

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  1. Thank you so much man, I've followed all steps and everything appears to be working as expected. Thank you again!
  2. After using my PC yesterday, I didn’t notice anything out of the ordinary. Did all of the logs look good? I just want to be sure it’s not a rootkit or something hiding during startup. And I was also wondering why Galaxyclient.exe was detected as a PUP in HitmanPro, and when I went to fix it I got a blue screen of death - that’s one just seemed a little odd to me.
  3. Hey Kevin. Attached are the all the requested files. minus the AdwCleaner log. I didn't move forward with that one because your instructions said there would be a EULA to accept (I didn't see one to accept), that it would say 'Scan' (It said 'Scan Now' for me), and that I would need to check to make sure all the tabs are checked and then click Clean (I did not see any tabs). Please see the 'AdwareCleaner Pic.png' screenshot I took to see what my Adware Cleaner looks like. Thank you again! SophosVirusRemovalTool.log SophosVirusRemovalTool_cloud4.log Fixlog.txt 2019.01.07-20.39.31-i0-t92-d3.txt
  4. Thank you so much! I’m at work now, I’ll be able to run all scans and send the logs in a few hours.
  5. Hello, I'm not 100% sure, but I think my PC is infected with Malware, maybe because I accidentally clicked a link or downloaded an infected file. I believe it might be affecting the registry or system startup, or it might be a rootkit? Here is some info that hopefully helps from my troubleshooting: I tried booting the PC in safe mode and running malwarebytes, but it says nothing is detected. Strangely enough though, it shows all the protection as being disabled in safe mode I was unable to run disk cleaner in safe mode - the options for drives besides my C: drive were missing, and I don't think the disk was actually cleaned for the C drive. I tried using CC Cleaner instead (also in safe mode), but it starts up and once it gets to a certain point it just shuts down, and I'm unable to open it again.. Avast Antivirus will not open at all in Safe mode I've ran Rkill but it hasn't detected anything I ran HitmanPro. It identified the GOG Galaxy.exe file as a PUP. I tried to delete it, and then got a blue screen of death. I turned the PC off and back on, and it's working again All the programs that are supposed to be run on startup aren't, so I'm wondering if they're being overwritten. Here is my Malwarebytes log: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 1/6/19 Scan Time: 7:40 PM Log File: d008ddce-1214-11e9-9112-00ff3931847e.json -Software Information- Version: 3.6.1.2711 Components Version: 1.0.508 Update Package Version: 1.0.8661 License: Premium -System Information- OS: Windows 10 (Build 17134.472) CPU: x64 File System: NTFS User: TREY-PC\Trey -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 346034 Threats Detected: 0 Threats Quarantined: 0 Time Elapsed: 3 min, 0 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 0 (No malicious items detected) Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end) The FRST logs are attached. Thank you for your help. Addition.txt FRST.txt
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