torus_ot
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Posts posted by torus_ot
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48 hours of NO FREEZING!
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24+ hours without freeze!
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7 minutes ago, bdubrow said:
We have an updated version of Malwarebytes that we’re currently testing, so far with encouraging results.
I am OK to be the tester for this one!
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Two days now running
- Web protection OFF
- Ransomware protection ON
No freezes so far... Before that I run for weeks without freezes with both protections OFF.
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12 hours ago, GK2005 said:
bit more transparency with user-base would be nice.
How to communicate with users (suggestion)
It is obvious and understandable that Malwarebytes and affected users differently estimate impact of the current problem with Web protection 1.0.508
I can see that e-mail could be problematic, but other users can disagree. But Malwarebytes already has tools to send notification to users about updates.
Why not to use it to send other types of Alerts, Warning and Information? The software modification is minimal, benefits are plentiful and users can turn this feature on and off.
Additionally latest Alert notification can be shown on the Dashboard page with link to the forum!
(I so like my idea, I think I'm genius 🤣 )
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37 minutes ago, AjaxH said:
So many days wasted because of MB's asinine and petulant attitude.
I am so disagree with you, and I think I am not alone.
Just provide additional information (as MB asked) to help resolve the issue. Bashing around is not helpful, except stress reliving 😏
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32 minutes ago, mkaz said:
Is there a technical reason why Malwarebytes never considered pushing clients back to the previous version that did not experience the freeze issue until troubleshooting and a solution is identified? I can't imagine the troubleshooting and frustration that effected users are going through, especially those without the technical skills to know where to begin, what to test, and where to look for help. Until a toggle or turning off Malwarebytes completely is performed, Malwarebytes may be one of the last things that your clients are looking at. I appreciate the consistent communication from Malwarebytes now in the forum. Thank you.
Here - https://forums.malwarebytes.com/topic/241223-malwarebytes-for-windows-and-windows-7-freezelock-up/ :
QuoteKnown Workarounds:
It has been reported that either of the following workarounds have a high success rate in mitigating the issue entirely.- Disable Malwarebytes for Windows Web Protection....
- Revert to the previous Malwarebytes for Windows components package.
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NVIDIA GTX 745, driver v. 23.21.13.8813 (10/27/2017)
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Most of freezes I had happens overnight when my monitor is off.
Few freezes I witness were when I was scrolling pages in the Firefox....
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OK, I got freeze with PSList script running. The last 1329 outputs are attached:
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BTW the systeminfo:
systeminfo | findstr KB4471318
cannot find the KB4471318, but I can find it with control panel/program and features/installed updates
...
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I am still running script with PCList. Interestingly enough I had no freeze and I am on output5300.txt... I will run the script for one more night. Then I will reboot and try try to see freeze without script running. May be my next step will be uninstall KB4471318. BTW the system freezes started before 12/20/18. May be MS re issue this patch later?
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I am running 64bit on Win64. Did not get freeze overnight, usually I have one. I am close to output3000.txt
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Devin,
Is it possible do not uninstall Malwarebytes 3 , but turn it off and install beta?
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13 hours ago, robhab said:
...However I do allow MSE updates... and the freezes on my system started after the MSE virus definitions were updated...
I don't have MSE, but I run and update Windows Defender:
QuoteClient Version: 6.1.7600.16385
Engine Version: 1.1.15500.2
Antispyware definitions: 1.283.1474.0 -
Devin
I
a) enabled Web and Ransomware protection (yes, mvac.sys has appeared in system32/drivers folder)
b) run your script, rebooted
c) and left computer running (outlook 2016, scype, etc)
But in the morning computer was in freeze state, no responses to keyboard or mouse and NO BSOD!
I hard rebooted and check windows folder, just in case, - no memory.dump file.
I do understand this type of bug is very hard to find, 'cause I do this for living... PM sent
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24 minutes ago, bashbish said:
There is no BSOD. Just what amounts to a screenshot just before the freeze. No mouse,no keyboard,no ctrl/alt/del. Then only choice is hard reboot.
It is true, but the script in the Devin's file will supposedly triggers windows into creating _full_ memory dump with BSOD. We will see.
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1 hour ago, dcollins said:
Thanks. I understand that second set of logs will require some work and not everyone will be comfortable with purposefully causing their computer to lock up again. Any information we can gather at this point will help a lot.
Devin
I cannot find mwac.sys in my system32/drivers folder...
So this line in your script AFAIUnderstand will fail:
verifier /standard /driver mwac.sys > NUL 2>&1
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Devin, will do tonight. Rebooting and freezing will require some time....
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14 minutes ago, dcollins said:
... As such, if you have not already provided logs, can you please follow the instructions below to gather some logs for us so we can try to understand what is happening...
I was waiting for that
Currently Web and Ransomware protection is off...
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37 minutes ago, TempLost said:
Yes, all four protection modules on...
Any other Windows software installed? In my case are Office 2016, Silverlight, Visual Studio 2013?
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Win7 Pro, SP1 here...
Web and Ransomware protections on?
6 minutes ago, TempLost said:Windows Home Premium SP1 64x
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Win7x64
Malwarebytes Premium 3.6.1.2711. up to date Firefox, Acronis with disabled "Active Protection", Office 2016 with running Outlook
I also start to have system freezes after MS December patches: 1-4 per day.
I closed Malwarebytes (system tray->exit) and it was two days without system hang up.
I will try disable Web protect, but I need to access to some sites that work only with IE. So FF MBAM add-on is not perfect solution...
Another Windows 7 x64 freeze after the 1.0.508 update
in Malwarebytes for Windows Support Forum
Posted
there are two kind of people, one are trying to solve the problem, another ...
After January's fix I had no problem, as many others... It could be other reason you just hiding from solving it...
I did MWB update last night:
Still running without freezes, since January!.
Once I had periodic BSOD (weekly or so...) for six month. It was WinXP, so I thought it is "normal". Then I upgrade memory, replacing all SIMS with new ones and BSOD was gone!