Jump to content

torus_ot

Honorary Members
  • Posts

    24
  • Joined

  • Last visited

Posts posted by torus_ot

  1. On 2/14/2019 at 6:54 PM, BillJohnson said:

    My computer froze again, and yes I checked and had the latest version updates installed via settings.  I'm now totally done with MBAM.  It is now uninstalled, and I'm just going to rely on only visiting known safe sites, and Microsoft Windows Defender.  Extremely aggravating that a product I paid for could have so many horrible, reoccurring issues.  

    there are two kind of people, one are trying to solve the problem, another ...

    After January's fix I  had no problem, as many others... It could be other reason you just hiding from solving it...

    I did MWB update last night:

    image.png.05633196eeec353ff4fe14f5ec18dd81.png

    Still running without freezes, since January!.

    Once I had periodic BSOD (weekly or so...) for six month. It was WinXP, so I thought it is "normal".  Then I upgrade memory, replacing all SIMS with new ones and BSOD was gone!

     

  2. 12 hours ago, GK2005 said:

    bit more transparency with user-base would be nice.

    How to communicate with users (suggestion)

    It is obvious and understandable that Malwarebytes and affected users differently estimate impact of the current problem with Web protection 1.0.508

    I can see that e-mail could be problematic, but other users can disagree. But Malwarebytes already has tools to send notification to users about updates.

    Why not to use it to send other types of Alerts, Warning and Information? The software modification is minimal, benefits are plentiful and users can turn this feature on and off.

    Additionally latest Alert notification can be shown on the Dashboard page with link to the forum!

    (I so like my idea, I think I'm genius 🤣   )

  3. 32 minutes ago, mkaz said:

    Is there a technical reason why Malwarebytes never considered pushing clients back to the previous version that did not experience the freeze issue until troubleshooting and a solution is identified?  I can't imagine the troubleshooting and frustration that effected users are going through, especially those without the technical skills to know where to begin, what to test, and where to look for help.  Until a toggle or turning off Malwarebytes completely is performed, Malwarebytes may be one of the last things that your clients are looking at.    I appreciate the consistent communication from Malwarebytes now in the forum.  Thank you.

    Here - https://forums.malwarebytes.com/topic/241223-malwarebytes-for-windows-and-windows-7-freezelock-up/ :

    Quote

    Known Workarounds:
    It has been reported that either of the following workarounds have a high success rate in mitigating the issue entirely.

    1. Disable Malwarebytes for Windows Web Protection....
    2. Revert to the previous Malwarebytes for Windows components package.

     

     

  4. Devin

    a) enabled Web and Ransomware protection (yes, mvac.sys has appeared in system32/drivers folder)

    b) run your script, rebooted

    c) and left computer running (outlook 2016, scype, etc)

    But in the morning computer was in freeze state, no responses to keyboard or mouse and NO BSOD!

    I hard rebooted and check windows folder, just in case, - no memory.dump file.

    I do understand this type of bug is very hard to find, 'cause I do this for living...  PM sent

     

  5. 1 hour ago, dcollins said:

    Thanks. I understand that second set of logs will require some work and not everyone will be comfortable with purposefully causing their computer to lock up again. Any information we can gather at this point will help a lot.

    Devin

    I cannot find mwac.sys in my system32/drivers folder...

    So this line in your script AFAIUnderstand will fail:

    verifier /standard /driver mwac.sys > NUL 2>&1

     

  6. Win7x64

    Malwarebytes Premium 3.6.1.2711. up to date Firefox, Acronis with disabled "Active Protection", Office 2016 with running Outlook

    I also start to have system freezes after MS December patches: 1-4 per day.

    I closed Malwarebytes (system tray->exit) and it was two days without system hang up.

    I will try disable Web protect, but I need to access to some sites that work only with IE. So FF MBAM add-on  is not perfect solution...

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.