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  1. Hello, As a computer security enthusiast, I am currently using "Malwarebytes Premium version 4.10.4". I would like to have your opinion and know if other software (anti-virus, ransomware) should be installed? You should know that I work on Mac OS Catalina 10.15.7. Thank you for your advice THIRIET Philippe
  2. OK, thank you for this information. So I hope my problem will be forwarded to the correct support. Good day and thank you
  3. Hello, On 04/09/2020 I was submitting a security problem, to do so you answered that you needed the zipped file of the Support Tool and that you were opening a ticket whose number is 3180347. I sent you the file the same day. Since then and despite a previous reminder (09/09/20) I have no news from you! This is a security issue so I think it is quite URGENT. Thank you for keeping me informed. To read you . THIRIET Philippe
  4. Can you confirm that this email is from YOUR source? This e-mail comes from the address: no-reply@cleverbridge.com Dear Philippe THIRIET, Failure to pay your subscription Your payment of €39.99 for your Malwarebytes Premium Malwarebytes subscription expired on 06-08-19. Do you want to reactivate automatic renewal? Click here. Please note that cancelling your subscription does not result in a refund on your account. Your subscription started on 06-08-17, and you can access it until 06-08-19. If you are having trouble getting started, feel free to contact us via live chat or e-mail. Unfortunately, it is not possible to process your subscription request with the payment data provided with the last order. Please update your payment details or change your payment option to complete the payment. Otherwise, your subscription will be deactivated. Use this link to update your payment details or to change your payment option: Update your payment details Support options Technical assistance If you have any technical or product questions, please contact Malwarebytes: Website: https://support.malwarebytes.com E-mail address: support@malwarebytes.com Order assistance If you have any questions regarding payment or an order, please contact cleverbridge customer service. Sincerely, Your cleverbridge customer service Translated with www.DeepL.com/Translator
  5. https://www.dropbox.com/s/mq8t9xruc85x6o3/Capture d'écran 2018-12-14 10.30.15.png?dl=0
  6. Bonjour, Je suis client chez vous et j’utiliseMalwarebytes 3.6.21. J’ai effectué un upgrade de mon Mac vers laversion Mojave 10.14.2 et depuis lors j’ai le message suivant : Que dois-je faire ? Power off/on effectué , ais KO Réinstaller ok mais alors quid de ma licence ? Merci pour votre réponse et pour le lien éventuel THIRIET Philippe
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