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About KEL1

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  1. .....just in case this information is of any value. My Dad's PC is running Windows 7 with current updates. Malwarebytes 3.6.1 AVG which is up to date.
  2. Thank you for the opportunity. And I would like to help, but this is a tad above my level of skills. I have been following the other post by AnotherConcernedCitizen and I know I can not do the things that they are doing. I am still very interested in a fix. Thank you for all your help! Side note: My Dads PC must have updated to 1.0.508 and we didn't know it, so had not turned Web Protection off. So when Microsoft pushed out the Monthly updates, it took 4 1/2 hours to download and install 7 updates. 2 1/2 hours to reboot. During which time the PC was unusable. Once the reboot finally came up , I was able to get into MB and turn off Web Protection. Now things seem to be working. I only share for information purposes . So hopefully this will not impact too many others
  3. Just checking...has there been a solution for the Hard Freeze issue with Component Update 1.0.508? I am still running with the Web Protection turned off. Thanks for any update you can offer!
  4. At the moment , with the Web Protection turned off in Malwarebytes, the hard freeze/ dead lock issue has gone away. I am not sure what you mean by "remove AVAST" temporarily? What would that entail? Would that also mean I would turn Web Protection back ON in Malwarebytes? I only have one PC and if it dies I am cut off altogether, so I am not sure I want to risk the hard freeze/ dead lock issue.
  5. Thank you for helping me. Here are the logs you requested. mbst-grab-results.zip
  6. Just to let you know that there is at least one more person experiencing this issue. Hope this information is of some help. My System: Windows 7 x64 Avast AV 18.8.2356 (build 18.8.4084.408) Malwarebytes Version Component Package 1.0.508 Answers to your questions: Does the mouse freeze as well? YES Does the screen turn black? NO If you let the system sit for awhile, does it unfreeze? NO Based on suggestions in previous comments in the posts above I have: Disabled just Web Protection inside of Malwarebytes and have left AVAST alone. The PC has not Frozen for over a day now.. installed the Malwarebytes browser extension beta on CHROME Version 71.0.3578.80 (Official Build) (64-bit)
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