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JaredA

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Posts posted by JaredA

  1. 3 hours ago, crossb0nes said:

    I too am experiencing this issue, however I have conflicting data in my console.

    This is from the scan network page,

    image.thumb.png.a271bf434e1bafbe26313875474238f7.png

    Same PC from the clients tab

    image.png.1abf2e5f7848d6a85c0bb0e9fb4220bc.png

     

    Unless I am completely reading all this wrong, If the client was not registered, would it show as online? All my clients are providing the same results.

    It seems to be a bug in the Client Push scanner. As long as your clients show online and respond to commands, they are registered and there is no issue.

  2. 6 minutes ago, djacobson said:

    Old clients should show that 'older version, you can upgrade' message. The other one, 'successful install but fail to register' is long standing, mostly meaningless message. The time-frame for an install to check back into the server is hardcoded, when that time passes, this status is saved and the message is presented, no matter if the check-in was ultimately successful. A re-scan of this same status will show you a different version of the same thing, the 'already installed, has not registered' message, despite a machine showing in the client view as online and communicating.

    It's a bit concerning, since you get a yellow status instead of a green one. Understood though. I already pushed the update to all clients and haven't had any issues with functionality.

    Thanks Dyllon.

  3. 29 minutes ago, djacobson said:

    Hi guys, when using the Client Push Install endpoint scanner, choose the option "Scan network and detect client software" option. The scanner will only present historic info still saved in the SQL from the last push action, unless that option is engaged.

    Hi Dyllon,

    I am using that option. When I perform a scan on a segment of my network, workstations that have been updated to v1.9 show "Managed client software was already installed. The client has not been registered.". Clients that are still using v1.8 show "Client software installed on the remote machine was an older version, you can perform an upgrade installation.".

  4. Hello,

    I recently upgraded my management server and console from 1.8 to 1.9.0.3671. No issues with the server upgrade it self. When running an update install using the Client Push Install method, the install/upgrade completes without any issue, but all subsequent scans return "Managed client software was already installed. The client has not been registered." for all clients that were upgraded. The weird thing is I don't see any issue. The clients I tested on show online, they update their databases, and any policy changes, so I'm not sure what is actually wrong. I attempted remotely and locally uninstalling and reinstalling, but the Client Push Install scan is the same every time for upgraded clients.

    I found and followed this article: 

    I found no issues with the SCComm.xml file (other than the "ServerRef" key being changed to "remoteHost"), and the "RegisterResult" value shows passed. Clearing all the values and making the file generic results in the same problem; no issues with the client in all screens, other than the Client Push Install scan. So far I have checked my anti-virus exceptions and even removed the AV agent when testing. The result is the same on two Win10 Pro, and one Win7 Pro workstations.

    Is this a non-issue or should I be concerned for something down the road?

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