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ulrichburke

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Everything posted by ulrichburke

  1. Dear Porthos and Maurice. Thankyou very much for your help! Adw Cleaner found these..... (out of interest sake, how come Malwarebytes couldn't find them but Adw Cleaner could?) So I'm going to try to go to the Malwarebytes website again now, using Firefox. If Firefox can't do it, I'll try Hola and Opera again. And just as you knew it would, the site works fine! Thankyou very much for your help. Just one question - how come Adw Cleaner found all those nasties when Malwarebytes itself didn't? I thought Malwarebytes was supposed to be good at finding nasties, or is that only in conjunction with Adw Cleaner? Malwarebytes, last time it worked, told me my computer was clean and Adw Cleaner still found 55 nasties! But it's OK if you don't want to answer that, just curious. Yours with thanks again, Chris.
  2. Dear Maurice and Porthos. I've tried 3 browsers, have a look. That's Opera and Hola and they can't find Malwarebytes either and no I don't know why the underlining thing's happening again! They both find all the other sites I go to fine. Can't JUST be a coincidence that Malwarebyte's is the only site nothing can get to, can it? I'm in England, I know some sites need a VPN if you're in England, could that be a reason? I've tried using Hola as a VPN for America, that worked but it still couldn't find Malwarebytes then either. Anyway I'm trying the adware cleaner thing, will upload results. Yours respectfully Chris.
  3. Dear Anyone. Wnen I try to go to the Malwarebytes website, I get.... And the antimalware scanner no longer works either, and I've no idea why this has come up underlined or starting in a weird place, sorry! Has Malwarebytes gone bust, is that why its website's no longer around? And can the software still be made to work, or do I uninstall it and try someone else's? It's a bit of a shock the website's gone, I thought it was doing OK. Sorry everything's underlined, I don't know enough to know why or what to do about that. And I'm not behind any firewalls I know of. Yours respectfully Chris.
  4. Dear Everyone. Thanks to all who helped me last time, this is a brand new prob! Computer seemed to be running a bit slow - that's not unusual, it's not exactly a gaming PC! Just an old, loved, well-overused Windows PC, designed for XP, now running 10. But I looked at what was running and discovered Malwarebytes had been running a scan for ages and I hadn't realised it. Should it be doing this? I mean checkout the time - it's been running for 447 hours and I can't make it stop. Gonna put a screenshot here and shurrup and let one of you experts tell me if everything's OK or not. If I close it down and try to run a for-real scan with it, it just says 'Malwarebytes has encountered a problem' and goes back to its hamster-wheel 447-hours-and-counting scan. It's saying it's not found anything, but because I can't make it do a for-real scan I'm not sure whether to trust that or not. Everything on my computer's jerky and crashy and it's not usually like that which is why I wanted to do a scan - then I discovered it HAD been scanning for 447 hours - I'll shurrup now and you tell me if you think everything's OK or not! Yours respectfully Chris.
  5. Only Ulrichburke again! Here's the 2 files you wanted. Yours respectfully - with many thanks for your help - Chris. FRST.txt Addition.txt
  6. Dear Advanced. Dear Advanced. The whole point IS - it's getting stuck in update mode. So I can't do your Dear Advanced. If you find 3 half-started answers, your system keeps swallowing my replies! I can't do the first step - running Malwarebytes - because the whole point of this post is it never gets past scanning for updates, so it never gets as far as scanning the computer! So I can't attach any log files to anything because Malwarebytes never gets as far as DOING anything, it just stays stuck in update mode. So 3 questions. 1.) Should I just reinstall Malwarebytes and go on from there? 2.) Malwarebytes IS my anti-malware system. Like I said in the O.P., the only reason I don't buy the full version is because it becomes a headless chicken, squawking at me every time I try to run anything just about. I've been happily doing a scan once a day with the free version, removing all the PUPs or whatever and carrying on. I'm not using Microsoft shields for the same reason - I've got HOLA VPN and they HATE it! 3.) My computer's 64-bit (inasmuch as Windows 10 is 64-bit and runs fine, so I assume the computer is as well.) But a lot of my software's 32-bit. Malwarebytes used to stop me running a lot of my old software - when I had the paid-for version - and I finally worked out it's because it thinks anything that's not 64-bit's a virus. That's another reason the paid-for version had to go - it was being a REAL pain with some of my stuff, sitting in the background, stopping it from working. Life suddenly became MUCH easier when I ditched the paid-for version. I can't run AdwCleaner for the same reason, it sits there forever trying to update, never gets there. Should I try AdwCleaner and Malwarebytes after restarting in Safe Mode, might that help? I'm going to try FarBar. I'll attach anything it generates, cos the other two are going nowhere! Sorry for any half-started replies you find, my first three attempts at answering you vanished without a trace (no idea why, I'm not that bright!) Yours respectfully Chris.
  7. Dear Porthos. Much kudos for an incredibly quick reply - only just posted it! Just to clarify - by 'the host' do you mean my PC? This next question's going to make you facepalm - sorry! Where do I find 'Host Data' to remove the website names from? Is that in Cookies and Cache or somewhere else on my computer? I'm using Firefox if that helps. I can understand what's happening - I think! Malwarebytes has found the website names somewhere so it thinks it's found the websites. So it's sitting patiently waiting for the website to give it the information to bring back, which of course isn't going to happen, so it's just sitting there forever. Isaac Asimov used that one in his 'Three Laws of Robotics' stories a LOT! So I have to delete the website names, to make it visit the ACTUAL websites, not the FAKE (as in cached or whatever-ed) versions of the websites which don't have any actual data. Please could you tell me where to find the 'hosts file' to remove the website names from? Apologies for my ignorance. Yours respectfully Chris.
  8. Dear Malwarebytes. Yeah, I know others get this all the time too, there's obviously a bug in the system somewheres.... I've done the Support Tool thing, And attached my mbst-grab-results.zip file. (Aren't I good? Didn't need a prompt!) Please can you tell me when I can use my Malwarebytes Free again? Why don't I upgrade to the paid-for version? Tried that once. Malwarebytes goes from being a nice, helpful scanner to being a rampant headless chicken thinking ANYTHING and EVERYTHING is a pup! I've got a VPN and every time I tried using THAT it told me a PUP had been detected. Believed it the first time and it killed the VPN. So I thought the VPN was infected - Hola - but discovered I was not alone with that one so I'm pretty sure it's Malwarebytes being overzealous. Same with a bunch of other programs I've got. The free version scanning's fine, though. When it works! Question. Why don't you do it as a cloud-based service, then you could install the updates in the background (so it doesn't get stuck on this 'updates' thing like mine - and many others - have) and people with Chrome and Android could use it too (because downloading to Chrome and Android can be a pain as there's never much storage/memory on those tablets!) Yours respectfully Chris. mbst-grab-results.zip
  9. Dear Malwarebytes. Chris again, the original poster of the above topic (or of this topic, depending how you look at it.) Same guy who did the original post, anyway. I've had a breakthrough. Managed to actually read one of the ET Phoning Home addys I talked about above. It's 198.134.112.243 and it checks out to Webair International, who seem to be a cloudspace company, renting out cloud computer file storing space. The other numbers popping up too fast for me to capture them (really am sorry, I'm just not fast enough) shared at least the first two sets of address numbers which tells me they're trying to call places in the same cloud. Thing IS, the fact they're there at all tells me your software's missed something. I mean if it had got EVERYTHING, they wouldn't be there TO call home, would they now. Does this means the moment I restart the computer they're going to call all 61 of their little friends to come back and play again? Gonna do a restart, re-scan with Malwarebytes and see what happens! Going to rescan in normal mode so hopefully Windows works as best it can, assuming it actually restarts with the worrying SFC Scannow messages in mind... If it DOESN'T I've got an alternative version of Windows installed on this 2T drive which SHOULD. I'm rapidly getting outta my depth with all this. Yours respectfully Chris.
  10. Dear Malwarebytes. OK, Mindspark International time again (have those guys nothing better to do with their boring, insipid lives?) Downloaded your Adware Removal software but it wouldn't install, it says DWMAPI.DLL not found. So I did CTRL-ALT-DEL and got the little window that tells you what's going on coming up, which tells me DWMAPI.DLLis being DETECTED by windows, even if your software can't find it (no this is not a complaint about your software, read on.) If I'm wrong about what I just said, tell me. Then I did an SFC SCANNOW and it started coming up with WINDOWS FILES NOT FOUND which is dead scary as I'm running XPSP3 and don't have the disc I used to install this version. I've got OTHER versions of XP but they're all modified in some way (OK, some are more quacked than a box of ducks!) and I just got them incase, in desperation, I needed to reinstall XP. I can't use anything else because I'm disabled and XP runs my disability software. Buying the versions of the software for 7 or higher would cost me mucho money I do not have. Your Malwarebytes Anti Malware cleaned off 61 PUPs. Unfortunately they all came back again. After it cleaned them all off the second time, I suddenly got a whole little list of WEBSITE BLOCKED - OUTBOUND messages but they were too fast to copy the website address from. This tells me ET was trying to phone home, am I right? Is there ANY way of getting a DWMAPI.DLL without having to reinstall Windows? Can I use System Restore without it deleting all the personal files made since the last time I used it (about 2 years ago?) Do I need too get a backup drive, b ackup EVERYTHING (ouch!) and reformat this one? In a bit of fear and trembling I tried restarting Windows - it restarts and seems to work fine even though SFC /SCANNOW kept saying about not-found files. It didn't say WHAT the files were, which doesn't help, just that it couldn't find them. That tells me that Mindspark's munched something, right? How do I get rid of Mindspark if I can't run your software? Yours very worriedly, Chris.
  11. Dear Malwarebytes. I tried to do a scan with the version I already had installed (PLEASE don't ask which version that was, I'd had it for years and it was always doing self-updates and stuff) and it suddenly said 'Can't connect.' Just that. So I thought a virus of some kind must finally have beaten its defenses, uninstalled it, went to your website, got the latest version, tried to install it and it flat wouldn't install. It's saying 'Could not call proc.' As a one-time programmer, that tells me it can't find the starting procedure to install the program so I tried downloading it again and got the same thing. I'm using Windows XP SP3 (I have to for my disability software) and don't have any other a/v installed. Thinking about it, I DO have Adblock Plus installed. Would that get in the way of it working? I'm going to try disabling Adblock Plus and THEN installing it. Please, if you think of anything else it could be could you tell me? Yours hopefully Chris.
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