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About Jeanmichou

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  1. Hello, Thanks for re-opening my ticket. I'm sorry for the delay, here is the file from FRST scan. Best regards, FRST.txt
  2. Hi, Thanks for your reply. In the command prompt it says access denied so I tried the second method, it seems to have worked ? Fixlog.txt
  3. Hello, Thanks for your answer but I am unable to access the advanced startup menu. The other solution you gave me is too complex for me I fear... I was just thinking of resetting the computer, but it seems that the virus blocked this functionality as well... Would you have a solution ? Thanks,
  4. Hi, Thanks for your reply. Please find attached the documents requested. Thank you ! Addition.txt AdwCleaner[C00].txt FRST.txt threat scan malware bytes.txt
  5. Hello, Could you help me with my problem ? I installed a program that turned out to be a malware, installed several bad programs on my computer. I could delete them all with Malwarebytes but it changed something in the IT access and now my windows defender "virus & thread protection" and "protection updates" won't be enabled now because : Your IT administrator has limited access to some area of this app, and the item you tried to access is not available. Contact IT helpdesk for more information. It is my personal computer and it is not normal that there is these restrictions, I'm
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