Hyperwolf122

Update the troubleshoot screen appeared and we are resetting it since there wasn't many files anyways

I've tried just now nothing has appeared, is there any way to reset it? It's fine if I can't keep my files honestly I can just reinstall everything

So I do the pc a hard reset? or just remove the battery for a few seconds and turn it on 3 times each time I pull out the battery?

I tried following the first option on the site with the link and when I hold F8 nothing happens?

I unfortunately don't own a working pc at the moment, but with my pc when it tunes on I get a screen with that's blue that does say "your PC ran into a problem and needs to restart, we will restart it for you" with a code box thing on the left that can be scanned that says "inaccessible boot device" next to it if that gives anything??

So I do need another pc with a usb to create a recovery drive? Is there any other way to do this or is this the only option?

It's still doing the automatic repair and I can't find a way to get the blue screen with the troubleshoot option to appear even trying to let it restart by holding the power button didn't work

So on avast forums long story short I was having issues with Avast and someone helping me wrote instructions on to create a fixlog.txt for FRST and I swore I did do the instructions right, I run the fixlog.txt file I was instructed to make and it says my pc needs to restart so I did and for hours now it's been on the "Preparing automatic repair" screen and I've tried to fully shut it off 3-4 times now to try to put it on the troubleshoot screen and haven't been able to, has anyone had this before with FRST? I'm not sure if my os is damaged or not and what I should do..

I've done some looking on avasts fourms and I'm going to try to change my dns to google dns to see if that solves it, thank you so much for being patient with me and helping me get rid of the PUPs I will let you know if they come back, thank you!

i downloaded it but got the same error, heres the log 2019-02-05 22:59:37.360Infoinstup[4384,6580]Command: '"C:\Program Files\AVAST Software\Avast\setup\instup.exe" /finish_delayed_installation /session_id:1 /wait' 2019-02-05 22:59:37.360Infoinstup[4384,6580]CPU: Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz,4 2019-02-05 22:59:37.360Infoinstup[4384,6580]OS: Windows 10 (10.0.17134) x64 2019-02-05 22:59:37.360Infoinstup[4384,6580]setup: x64 2019-02-05 22:59:37.360Infoinstup[4384,6580]Memory: 42% load. Phys:4781628/8303524K free, Page:5960264/9614244K free, Virt:2143114732/-128K free 2019-02-05 22:59:37.360Infoinstup[4384,6580]DISKs: C:\ - 865GB free / 916GB total 2019-02-05 22:59:37.360Infoinstup[4384,6580]DISKs: D:\ - 1GB free / 14GB total 2019-02-05 22:59:37.360Infoinstup[4384,6580]Running module version: instup.exe - '19.1.4142.0' 2019-02-05 22:59:37.360Infoinstup[4384,6580]Running module version: Instup.dll - '19.1.4142.0' 2019-02-05 22:59:45.352Infomutex[4384,6580]The ownership of the secure mutex has been successfully taken. 2019-02-05 22:59:45.353Infoinstup[4384,6580]Loading product state 2019-02-05 22:59:45.369Infoinstup[4384,6580]Guid = c62ffe23-81cf-42ff-b10f-b534b6ad061a, Created = 13:35:48 03.02.2019 2019-02-05 22:59:45.369Infoinstup[4384,6580]Persistent Guid = 1af82280-3c7b-45a3-afd2-2383a7f8808e, Created = 16:26:59 11.10.2018 2019-02-05 22:59:45.369Infoinstup[4384,6580]ProductId = ais 2019-02-05 22:59:45.369Infoinstup[4384,6580]Edition = 1 2019-02-05 22:59:45.369Infoinstup[4384,6580]SubEdition = 2019-02-05 22:59:45.369Infoinstup[4384,6580]Installed Part info: 2019-02-05 22:59:45.369Infoinstup[4384,6580]Part 'jrog2' = 'jrog2', 477 (0x000001DD), 07:15:57 03.01.2019 2019-02-05 22:59:45.369Infoinstup[4384,6580]Part 'program' = 'prg_ais', 318835000 (0x13010938), 11:22:47 03.01.2019 2019-02-05 22:59:45.369Infoinstup[4384,6580]Part 'setup' = 'setup_ais', 318835000 (0x13010938), 11:22:48 03.01.2019 2019-02-05 22:59:45.369Infoinstup[4384,6580]Part 'vps' = 'vps_windows', 419496708 (0x19010304), 07:16:02 03.01.2019 2019-02-05 22:59:45.369Infoinstup[4384,6580]Latest Part info: 2019-02-05 22:59:45.369Infoinstup[4384,6580]Part 'jrog2' = 'jrog2', 567 (0x00000237), 11:34:49 05.02.2019 2019-02-05 22:59:45.369Infoinstup[4384,6580]Part 'program' = 'prg_ais', 318835000 (0x13010938), 11:22:47 03.01.2019 2019-02-05 22:59:45.369Infoinstup[4384,6580]Part 'setup' = 'setup_ais', 318835000 (0x13010938), 11:22:48 03.01.2019 2019-02-05 22:59:45.369Infoinstup[4384,6580]Part 'vps' = 'vps_windows', 419562758 (0x19020506), 11:35:09 05.02.2019 2019-02-05 22:59:45.369Infoinstup[4384,6580]Backing up 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' to registry 2019-02-05 22:59:45.370Infoinstup[4384,6580]'C:\Program Files\AVAST Software\Avast\setup\setup.ini' successfully backed up to registry 2019-02-05 22:59:45.377Infousnca[4384,6580]USN cache loaded from the disk. 2019-02-05 22:59:45.401Infopart[4384,6580]SetInstalled: Part package part-jrog2-1dd.vpx is installed. 2019-02-05 22:59:45.415Infopart[4384,6580]SetInstalled: Part package part-prg_ais-13010938.vpx is installed. 2019-02-05 22:59:45.430Infopart[4384,6580]SetInstalled: Part package part-setup_ais-13010938.vpx is installed. 2019-02-05 22:59:45.459Infopart[4384,6580]SetInstalled: Part package part-vps_windows-19010304.vpx is installed. 2019-02-05 22:59:45.517Infoinstcore[4384,6580]PkgLoadProductInfo: product XML was successfully loaded. 2019-02-05 22:59:45.518Infoinstup[4384,6580]Loading Proxy settings 2019-02-05 22:59:45.518Infoinstup[4384,6580]Proxy-Type: 'no proxy' 2019-02-05 22:59:45.518Infoinstup[4384,6580]Proxy-Authorization: 'no authentication' 2019-02-05 22:59:45.518Infoinstup[4384,6580]Proxy-Port: '8080' 2019-02-05 22:59:45.518Infoinstup[4384,6580]Proxy-Name: '' 2019-02-05 22:59:45.518Infoinstup[4384,6580]Proxy-User: '' 2019-02-05 22:59:45.518Infoinstup[4384,6580]Proxy-Pass: '???' 2019-02-05 22:59:45.540Infoevent_rout[4384,6580]Registering event handler for burger_client.send_event.8. Description: d:\workspace\forrelease\avast\framework\burger_client\src\burgerstandalonesender.cpp(188) 2019-02-05 22:59:45.540Infoevent_rout[4384,6580]Registering event handler for burger_client.flush. Description: d:\workspace\forrelease\avast\framework\burger_client\src\burgerstandalonesender.cpp(206) 2019-02-05 22:59:45.542Infowizard[4384,6580]Running module version: HTMLayout.dll - '3.3.2.1' 2019-02-05 22:59:45.542Infoevent_rout[4384,8972]Registering event handler for system.network.connectivity_changed. Description: Module: C:\Program Files\AVAST Software\Avast\setup\Instup.dll 2019-02-05 22:59:45.542Warningsettings[4384,8972]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\burger_client.ini' 2019-02-05 22:59:45.552Infowizard[4384,6580]Loaded module version: C:\Program Files\AVAST Software\Avast\setup\HTMLayout.dll - '3.3.2.1' 2019-02-05 22:59:45.601Infowizard[4384,6580]Setup gui was successfully started. 2019-02-05 22:59:45.695Infoinstcore[4384,6580]Finishing product installation has started. 2019-02-05 22:59:45.756Infoinstcore[4384,6580]Finishing product installation (phase 1.5) has started. 2019-02-05 22:59:45.756Infoinstcore[4384,6580]Product pre-change has started. 2019-02-05 22:59:45.857Noticeservers[4384,6580]Load: 'urlpgm' key used as the program repository. 2019-02-05 22:59:45.857Infoservers[4384,6580]Server definition(s) loaded from 'C:\Program Files\AVAST Software\Avast\setup\servers.def' 2019-02-05 22:59:45.867Infopkg[4384,6580]IsFullOkay: jrog2-1dd.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:45.900Infopkg[4384,6580]IsFullOkay: ais_cmp_bpc-7e7.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:45.941Infopkg[4384,6580]IsFullOkay: ais_cmp_cleanup_x64-7cd.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:45.957Infopkg[4384,6580]IsFullOkay: ais_cmp_datascan_x64-7cf.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:45.967Infopkg[4384,6580]IsFullOkay: ais_cmp_gamingmode-81b.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:46.071Infopkg[4384,6580]IsFullOkay: ais_cmp_idp_x64-81a.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:46.079Infopkg[4384,6580]IsFullOkay: ais_cmp_pwdman-847.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:46.111Infopkg[4384,6580]IsFullOkay: ais_cmp_pwdman_x64-7cf.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:46.131Infopkg[4384,6580]IsFullOkay: ais_cmp_rescuedisk_x64-7cf.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:46.149Infopkg[4384,6580]IsFullOkay: ais_cmp_safeprice-7d4.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:46.162Infopkg[4384,6580]IsFullOkay: ais_cmp_secdns_hlp_x64-7cf.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:46.181Infopkg[4384,6580]IsFullOkay: ais_cmp_secureline-7dc.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:46.190Infopkg[4384,6580]IsFullOkay: ais_cmp_secureline_x64-7d3.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:46.203Infopkg[4384,6580]IsFullOkay: ais_cmp_swhealth_x64-7cf.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:46.214Infopkg[4384,6580]IsFullOkay: ais_cmp_webrep-820.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:46.237Infopkg[4384,6580]IsFullOkay: ais_core-884.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:46.245Infopkg[4384,6580]IsFullOkay: ais_dll_eng-881.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:46.253Infopkg[4384,6580]IsFullOkay: ais_dll_eng_x64-7cf.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:46.496Infopkg[4384,6580]IsFullOkay: ais_gen_core_x64-7cf.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:46.535Infopkg[4384,6580]IsFullOkay: ais_gen_crt_x64-827.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:46.570Infopkg[4384,6580]IsFullOkay: ais_gen_crt_x86-826.vpx - is okay (it exists and has valid signature) 2019-02-05 22:59:46.570Noticepkg[4384,6580]IsFullOkay: ais_gen_gui_x64-7cf.vpx - not okay (doesn't exist) 2019-02-05 22:59:46.570Infopkg[4384,6580]SetFullAsMarked: package ais_gen_gui_x64 2019-02-05 22:59:46.639InfoAres[4384,6580]'h6891735.iavs9x.u.avast.com' domain was resolved into [184.24.98.217] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 22:59:46.639InfoAres[4384,6580]'h6891735.iavs9x.u.avast.com' domain was resolved into [184.24.98.177] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 22:59:46.646InfoAres[4384,6580]'z3746924.iavs9x.u.avast.com' domain was resolved into [184.24.98.217] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 22:59:46.646InfoAres[4384,6580]'z3746924.iavs9x.u.avast.com' domain was resolved into [184.24.98.177] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 22:59:46.655InfoAres[4384,6580]'k8528219.iavs9x.u.avast.com' domain was resolved into [184.24.98.217] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 22:59:46.655InfoAres[4384,6580]'k8528219.iavs9x.u.avast.com' domain was resolved into [184.24.98.177] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 22:59:46.655InfoAres[4384,6580]'j4501229.iavs9x.u.avast.com' domain was resolved into [184.24.98.217] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 22:59:46.655InfoAres[4384,6580]'j4501229.iavs9x.u.avast.com' domain was resolved into [184.24.98.177] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 22:59:46.655InfoAres[4384,6580]'b3156325.iavs9x.u.avast.com' domain was resolved into [184.24.98.177] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 22:59:46.655InfoAres[4384,6580]'b3156325.iavs9x.u.avast.com' domain was resolved into [184.24.98.217] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 22:59:46.664InfoAres[4384,6580]'s-iavs9x.avcdn.net' domain was resolved into [23.218.103.226] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 22:59:49.018ErrorAres[4384,6580]Unable to resolve hosts after 1296 ms (258, The wait operation timed out.) 2019-02-05 22:59:49.117Infoservers[4384,6580]'http://z3746924.iavs9x.u.avast.com/iavs9x' with [184.24.98.217] chosen for 'program' 2019-02-05 23:01:27.639ErrorCurl[4384,6580]'http://z3746924.iavs9x.u.avast.com/iavs9x/ais_gen_gui_x64-7cf.vpx' from [184.24.98.217] was not downloaded (12028, Timeout was reached) 2019-02-05 23:01:27.686Warningdldwrap[4384,6580]HttpGet: download type switched to WinHttp IPv4 2019-02-05 23:01:29.701Infoservers[4384,6580]'http://h6891735.iavs9x.u.avast.com/iavs9x' with [184.24.98.177] chosen for 'program' 2019-02-05 23:03:53.178InfoWinHttp[4384,6580]'http://h6891735.iavs9x.u.avast.com/iavs9x/ais_gen_gui_x64-7cf.vpx' (3203996B size, 3203996B downloaded, without resume) from [184.24.98.177] was successfully downloaded 2019-02-05 23:03:53.224Infodldwrap[4384,6580]HttpGet: compressed 'ais_gen_gui_x64-7cf.vpx' DSA verification was successfull 2019-02-05 23:03:53.537Infodldwrap[4384,6580]HttpGet: uncompressed 'ais_gen_gui_x64-7cf.vpx' DSA verification was successfull 2019-02-05 23:03:53.802Infopkg[4384,6580]IsFullOkay: ais_gen_openssl_x64-7d6.vpx - is okay (it exists and has valid signature) 2019-02-05 23:03:53.818Infopkg[4384,6580]IsFullOkay: ais_gen_streamfilter_x64-874.vpx - is okay (it exists and has valid signature) 2019-02-05 23:03:53.849Infopkg[4384,6580]IsFullOkay: ais_gen_tools-871.vpx - is okay (it exists and has valid signature) 2019-02-05 23:03:53.881Infopkg[4384,6580]IsFullOkay: ais_gen_tools_x64-871.vpx - is okay (it exists and has valid signature) 2019-02-05 23:03:53.881Noticepkg[4384,6580]IsFullOkay: ais_gui_cef-7cc.vpx - not okay (doesn't exist) 2019-02-05 23:03:53.881Infopkg[4384,6580]SetFullAsMarked: package ais_gui_cef 2019-02-05 23:06:17.707ErrorWinHttp[4384,6580]'http://h6891735.iavs9x.u.avast.com/iavs9x/ais_gui_cef-7cc.vpx' from [184.24.98.177] was not downloaded (12002, The operation timed out) 2019-02-05 23:06:17.738Warningdldwrap[4384,6580]HttpGet: download type switched to Curl IPv6 2019-02-05 23:06:19.753Warningservers[4384,6580]There is no suitable url for 'program' with IPv6 and http 2019-02-05 23:06:19.753Warningdldwrap[4384,6580]HttpGet: download type switched to WinHttp IPv6 2019-02-05 23:06:23.035ErrorAres[4384,6580]Unable to resolve hosts after 1254 ms (258, The wait operation timed out.) 2019-02-05 23:06:24.394Errordnsqueryex[4384,6580]Unable to resolve host 'p3357684.iavs9x.u.avast.com' into IPv6 after 1174 ms 2019-02-05 23:06:24.566InfoAres[4384,6580]'g5569634.iavs9x.u.avast.com' domain was resolved into [184.24.98.162] 2019-02-05 23:06:24.566InfoAres[4384,6580]'g5569634.iavs9x.u.avast.com' domain was resolved into [184.24.98.217] 2019-02-05 23:06:24.566InfoAres[4384,6580]'g5041154.iavs9x.u.avast.com' domain was resolved into [184.24.98.162] 2019-02-05 23:06:24.566InfoAres[4384,6580]'g5041154.iavs9x.u.avast.com' domain was resolved into [184.24.98.217] 2019-02-05 23:06:24.582InfoAres[4384,6580]'s0383910.iavs9x.u.avast.com' domain was resolved into [184.24.98.162] 2019-02-05 23:06:24.582InfoAres[4384,6580]'s0383910.iavs9x.u.avast.com' domain was resolved into [184.24.98.217] 2019-02-05 23:06:24.582InfoAres[4384,6580]'p3357684.iavs9x.u.avast.com' domain was resolved into [184.24.98.162] 2019-02-05 23:06:24.582InfoAres[4384,6580]'p3357684.iavs9x.u.avast.com' domain was resolved into [184.24.98.217] 2019-02-05 23:06:24.816Warningservers[4384,6580]There is no suitable url for 'program' with IPv6 and http 2019-02-05 23:06:24.816Warningdldwrap[4384,6580]HttpGet: download type switched to Curl IPv4 2019-02-05 23:06:26.893InfoAres[4384,6580]'b4380882.iavs9x.u.avast.com' domain was resolved into [184.24.98.217] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:06:26.893InfoAres[4384,6580]'b4380882.iavs9x.u.avast.com' domain was resolved into [184.24.98.162] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:06:26.909InfoAres[4384,6580]'g0679661.iavs9x.u.avast.com' domain was resolved into [184.24.98.217] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:06:26.909InfoAres[4384,6580]'g0679661.iavs9x.u.avast.com' domain was resolved into [184.24.98.162] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:06:26.909InfoAres[4384,6580]'b1477563.iavs9x.u.avast.com' domain was resolved into [184.24.98.217] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:06:26.909InfoAres[4384,6580]'b1477563.iavs9x.u.avast.com' domain was resolved into [184.24.98.162] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:06:26.909InfoAres[4384,6580]'h1745978.iavs9x.u.avast.com' domain was resolved into [184.24.98.217] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:06:26.909InfoAres[4384,6580]'h1745978.iavs9x.u.avast.com' domain was resolved into [184.24.98.162] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:06:26.940InfoAres[4384,6580]'k9290131.iavs9x.u.avast.com' domain was resolved into [184.24.98.217] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:06:26.940InfoAres[4384,6580]'k9290131.iavs9x.u.avast.com' domain was resolved into [184.24.98.162] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:06:28.081Infoservers[4384,6580]'http://g5569634.iavs9x.u.avast.com/iavs9x' with [184.24.98.217] chosen for 'program' 2019-02-05 23:07:12.771ErrorCurl[4384,6580]'http://g5569634.iavs9x.u.avast.com/iavs9x/ais_gui_cef-7cc.vpx' from [184.24.98.217] was not downloaded (12028, Timeout was reached) 2019-02-05 23:07:12.803Warningdldwrap[4384,6580]HttpGet: download type switched to WinHttp IPv4 2019-02-05 23:07:14.818Infoservers[4384,6580]'http://b1477563.iavs9x.u.avast.com/iavs9x' with [184.24.98.217] chosen for 'program' 2019-02-05 23:13:11.019InfoWinHttp[4384,6580]'http://b1477563.iavs9x.u.avast.com/iavs9x/ais_gui_cef-7cc.vpx' (9198177B size, 9198177B downloaded, without resume) from [184.24.98.217] was successfully downloaded 2019-02-05 23:13:11.081Infodldwrap[4384,6580]HttpGet: compressed 'ais_gui_cef-7cc.vpx' DSA verification was successfull 2019-02-05 23:13:11.926Infodldwrap[4384,6580]HttpGet: uncompressed 'ais_gui_cef-7cc.vpx' DSA verification was successfull 2019-02-05 23:13:13.457Noticepkg[4384,6580]IsFullOkay: ais_gui_cef_x64-7cf.vpx - not okay (doesn't exist) 2019-02-05 23:13:13.457Infopkg[4384,6580]SetFullAsMarked: package ais_gui_cef_x64 2019-02-05 23:16:49.712ErrorWinHttp[4384,6580]'http://b1477563.iavs9x.u.avast.com/iavs9x/ais_gui_cef_x64-7cf.vpx' from [184.24.98.217] was not downloaded (12002, The operation timed out) 2019-02-05 23:16:49.821Warningdldwrap[4384,6580]HttpGet: download type switched to Curl IPv6 2019-02-05 23:16:51.833Warningservers[4384,6580]There is no suitable url for 'program' with IPv6 and http 2019-02-05 23:16:51.833Warningdldwrap[4384,6580]HttpGet: download type switched to WinHttp IPv6 2019-02-05 23:16:53.926InfoAres[4384,6580]'m9761227.iavs9x.u.avast.com' domain was resolved into [184.24.98.217] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:16:53.926InfoAres[4384,6580]'m9761227.iavs9x.u.avast.com' domain was resolved into [184.24.98.177] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:16:55.191ErrorAres[4384,6580]Unable to resolve hosts after 1333 ms (258, The wait operation timed out.) 2019-02-05 23:16:55.473Warningservers[4384,6580]There is no suitable url for 'program' with IPv6 and http 2019-02-05 23:16:55.473Warningdldwrap[4384,6580]HttpGet: download type switched to Curl IPv4 SSL 2019-02-05 23:16:57.566InfoAres[4384,6580]'k5854113.iavs9x.u.avast.com' domain was resolved into [184.24.98.177] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:16:57.566InfoAres[4384,6580]'k5854113.iavs9x.u.avast.com' domain was resolved into [184.24.98.217] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:16:57.581InfoAres[4384,6580]'r7110576.iavs9x.u.avast.com' domain was resolved into [184.24.98.217] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:16:57.581InfoAres[4384,6580]'r7110576.iavs9x.u.avast.com' domain was resolved into [184.24.98.177] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:16:57.581InfoAres[4384,6580]'d3336443.iavs9x.u.avast.com' domain was resolved into [184.24.98.217] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:16:57.581InfoAres[4384,6580]'d3336443.iavs9x.u.avast.com' domain was resolved into [184.24.98.177] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:16:57.722Infoservers[4384,6580]'https://s-iavs9x.avcdn.net/iavs9x' with [23.218.103.226] chosen for 'program' 2019-02-05 23:17:30.551ErrorCurl[4384,6580]'https://s-iavs9x.avcdn.net/iavs9x/ais_gui_cef_x64-7cf.vpx' from [23.218.103.226] was not downloaded (12028, Timeout was reached) 2019-02-05 23:17:30.582Warningdldwrap[4384,6580]HttpGet: download type switched to Curl IPv6 SSL 2019-02-05 23:17:32.599Warningservers[4384,6580]There is no suitable url for 'program' with IPv6 and https 2019-02-05 23:17:32.599Errorengine[4384,6580]UpdateToFull: Unable to download full package 'ais_gui_cef_x64-7cf.vpx'! 2019-02-05 23:17:32.646Errorengine[4384,6580]UpdateVPXs: package ais_gui_cef_x64 was not updated. Status: 41223 (0x0000A107) [Server is down] 2019-02-05 23:17:32.833Infopkg[4384,6580]IsFullOkay: ais_gui_res-805.vpx - is okay (it exists and has valid signature) 2019-02-05 23:17:32.849Infopkg[4384,6580]IsFullOkay: ais_res-884.vpx - is okay (it exists and has valid signature) 2019-02-05 23:17:32.849Infopkg[4384,6580]IsFullOkay: ais_shl_fil_x64-7cf.vpx - is okay (it exists and has valid signature) 2019-02-05 23:17:32.865Infopkg[4384,6580]IsFullOkay: ais_shl_mai_x64-7cf.vpx - is okay (it exists and has valid signature) 2019-02-05 23:17:32.865Infopkg[4384,6580]IsFullOkay: ais_shl_web_x64-7cf.vpx - is okay (it exists and has valid signature) 2019-02-05 23:17:32.911Infopkg[4384,6580]IsFullOkay: ais_x64-884.vpx - is okay (it exists and has valid signature) 2019-02-05 23:17:32.911Infostats[4384,6580]Downloaded files: 7 (94,033.00 KB) 2019-02-05 23:17:32.911Infostats[4384,6580]Download time: 17:17 2019-02-05 23:17:33.271Noticeservers[4384,6580]Load: 'urlpgm' key used as the program repository. 2019-02-05 23:17:33.271Infoservers[4384,6580]Server definition(s) loaded from 'C:\Program Files\AVAST Software\Avast\setup\servers.def' 2019-02-05 23:17:36.159InfoAres[4384,6580]'v7.stats.avast.com' domain was resolved into [77.234.44.64] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:17:36.159InfoAres[4384,6580]'v7.stats.avast.com' domain was resolved into [77.234.44.63] via DNS servers [8.8.8.8,8.8.4.4] 2019-02-05 23:17:39.362Infoservers[4384,6580]'http://v7.stats.avast.com/cgi-bin/iavs4stats.cgi' with [77.234.44.64] chosen for 'stats2' 2019-02-05 23:17:39.596Infodldwrap[4384,2188]HttpPost: ok with http status: 204 2019-02-05 23:17:39.596Infostats2[4384,2188]Statistics sent successfully.

It's the free version, and thank you! I'll install it here in a bit and update you right away!

It was the same error as last time I tried, when it was downloading the anti virus hallway though its installation it stopped and said "there was an error while completing the setup process" and i got off the computer, should I run it again and when the error occurs again attach the error log?

I don't know if it's cause of my internet being slow maybe?

It shows again that there was a error while completing the setup process?

Thank you! I let it delete it but the setup is still on my pc, should I run the setup and let it try again or delete the setup and get a fresh copy?

A lot of the places I'm finding that show how to exit safe mode say to run system configuration and in boot uncheck the safe boot box but mine wasn't checked to begin with?

Okay I let it boot into safe mode and it says it removed them, how do I exit safe mode from here?

here's the logs if you need them Addition_03-02-2019 14.30.23.txt FRST_03-02-2019 14.30.23.txt

I tried to install Avast twice and it keeps showing "there was an error while completing the setup process" I'm unsure why it keeps showing this

I scanned with adwcleaner and luckily they haven't came back up, I'm going to try to reinstall avast again and hopefully it won't have an error

here's the fixlog! Fixlog_31-01-2019 20.09.04.txt

I just let adwcleaner remove it, should I still run the fix?

here's the FRST logs, ill remove the PUP right now with adwcleaner, also do you think i can reinstall Avast after i remove it? FRST_30-01-2019 18.42.09.txt Addition_30-01-2019 18.42.09.txt

I haven't removed it recently after the FRST fix that deleted it's entry and I haven't downloaded anything new, I'll scan with FRST and attach the log and have adwcleaner remove it and if it comes back which I doubt

sorry for not posting this i got busy! but i scanned again with adwcleaner and it picked up the PUPs again, should i let it clean them off and see if they come back from there? AdwCleaner[S43].txt