Thanks, Ron, for your kind welcome! I may seem very new around these parts but I've been a Malwarebytes customer since it was first introduced and as such I'm the proud owner of a perpetual licence 🙂 Yes, I'm more than aware of the Windows XP status, but what do I do? -- these high end scanners are priceless and must be kept going - there's very little to replace them with (film photography is not exactly on the ascendancy). But I'm trying to find what's changed - everything was working perfectly just two weeks ago. Even the standard edition of MBAM worked fine. Now I get: "Malwarebytes has encountered a problem and needs to close....." Based on some analysis by your support people it seems that the POS updates may be causing the problem. But which ones to uninstall? I was hoping there may some prior knowledge. If not I think my best course of action is to start uninstalling the most recent KB updates first.
(Yes, I would love to be running Windows 10 on the scanning workstation, but Microsoft stopped supporting the SCSI architecture which I think was a mistake - it was hugely popular. So my only course of action was to specifically install Windows XP!!!)
Many thanks, Philip