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CCTech

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About CCTech

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  1. I added the exclusions for Norton as you recommended and set Malwarebytes service for a delayed start and rebooted. I enabled "Scan for Rootkits" and started a scan and it completed successfully so it looks like the problem is resolved. What doesn't make sense is I have Norton and Malwarebytes installed on several other computers with no exclusions for each other and have had no problems. Why this one??? Thanks for your help. That's another one for the books.
  2. I haven't heard from anyone in a while, do you have any further recommendations? - CCTECH
  3. Would it make sense to copy the missing files from another computer that has them? (mbamchameleon.sys and farflt.sys)
  4. It's definitely an interaction between Norton Security and MalwareBytes. I re-enabled "Scan for Rootkits" and added the exclusions for Malwarebytes to Norton from here: https://support.malwarebytes.com/docs/DOC-1123. NOTE: not all files were present in the drivers folder, (mbamchameleon.sys and farflt.sys). Then Disabled Norton Smart Firewall and Auto-Protect and updated to version mb3-setup-consumer-3.6.1.2711-1.0.463-1.0.7197. Rebooted and ran a scan with MalwareBytes while leaving Norton disabled. It completed successfully. I re-enabled Norton and ran another scan and it BSOD'd.
  5. nikhils, No BSOD when scanning with "Scan for Rootkit" disabled. What next?
  6. Thank you nikhils, The scan completed successfully with rootkit disabled and detected nothing. No encryption.
  7. Here is the new link. https://we.tl/t-nvDGlUhVqG I didn't mention it before but one of the first things I did was to run chkdsk and windows made minor changes, there was no corruption. Malwarebytes had been working fine a few months ago and had not been updated until September. (this is a client's computer btw). Also Norton security had been renewed but for some reason it was not automatically updated on the PC until I logged into the Norton account and verified the renewal, so the PC was virtually unprotected for ~5 months. Norton Security wouldn't update so I had to remove and reinstall to make it work. I don't recall if I reinstalled Norton first or the update for Malwarebytes. Thanks for your assistance.
  8. I haven't heard from anyone since I posted the link to the dump files on 9/27/18. Here is the link again. https://we.tl/t-ZQd9vLFb1H
  9. I followed the directions to disable Norton and reinstalled malwarebytes but when I ran it I still got a blue screen. https://we.tl/t-ZQd9vLFb1H Here is the link to download the latest mini dump & memory dump files.
  10. Need help to resolve BSOD problem. Scans fine until it gets to Memory then freezes and the BSOD appears. When the computer reboots this message appears that Windows recovered from an unexpected shutdown with the following parameters. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional information about the problem: BCCode: 7a BCP1: FFFFF6FC40008420 BCP2: FFFFFFFFC0000185 BCP3: 00000000115D1860 BCP4: FFFFF8800108493C OS Version: 6_1_7601 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\092418-26223-01.dmp C:\Users\XXXXX XXXXX\AppData\Local\Temp\WER-71058-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt mbst-grab-results.zip
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