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ChesChapman

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About ChesChapman

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  1. Nasdaq - It appears that all of your efforts have finally removed the two Roraccoon Threats. We have performed many functions and rebooted many times. The Malwarebytes scans now show ZERO Threats -- constantly! We appreciate your thorough approach. Thank You for your perseverance, tenacity and patience. The result was accomplished only with the benefit of your knowledge and expertise. Thank you for sticking with us.......and correcting the problem.........ChesChapman
  2. Does not look like anything that I know. Downloaded your attached fixlist file and ran FRST and clicked fix once. Log file is attached. Ran malwarebytes scan, found 2 occurences of roraccoon same place log file is attached problem persists Fixlog.txt malwarescxan-9-28.txt
  3. we downloaded tdsskiller and ran program (report log is attached) downloaded avast software and ran asw.mbr (file attached) Created zip file from dat file (attached) We will wait for instructions tdsskiler.report.txt aswMBR.txt MBR.zip
  4. Not sure what you are asking for, but I'm attaching two files 1. Am re-sending the log from yesterday 2. Ran a new scan today 9-27 and am sending the log file from that scan Fixlog-9-26.txt Friday Scan.txt
  5. foll followed instructions and put your file in downloads folder and ran first. .....Log file is attached Also, ran malware bytes and still see 2 roraccoon problems showing up as before HELP, ......what do I do now? Fixlog-9-26.txt
  6. performed the following. 1. Downloaded and saved fixlist.txt to c/users/ches/downloads (other files were also in folder) 2. Ran farbar (FRST) 3. clicked fix once (It created fixlog.txt) 4. System prompt to shut down (shut down and restarted) 5. Ran farbar and copied search criteria to search text area. 6. Saved the searchreg.txt file 7. Sent both files in our reply SearchReg for nasdaq.txt Fixlog for nasdaq.txt
  7. !. Ran the Adware Scan 2. Deleted All items 3. Re-scanned with Malwarebytes 4. The two Roraccoon Threats appeared in the "Memory Scan" Circle (This has been the constant result)
  8. No we do not see them.....attached is a text file showing what we saw AdwCleaner.txt
  9. Further Info: After running Farbar and powering off and powering on the Roraccoon Threats were still there
  10. We reset the Modem - Ran Malwarebytes and two Roraccoon Threats (Same Place) Showed Next we downloaded Farbar and Ran it..........Two Txt files are attached Fabarware Scan File.txt FRST.txt
  11. The link you set us does not exist. Read the instructions on this page if applicable.http://forums.anvisoft.com/viewtopic-51-8494-0.html Chrome Displayed the following six extensions Adobe Acrobat Google Docs Offline Norton Security Toolbar Docs Sheets Slides None of these say "Enterprise Policy" Should we delete any of these six extensions? Our next step is re-setting the router Should we remove any of these six extensions? Our next step is to reset our router
  12. 1. turned off sync 2. exported bookmarks to desktop 3. cleared cookies, cache and history 4. uninstalled chrome with also checking delete your bookmarks and browsing data 5. uninstalled goggle tool bar for IE 6. Re-installed chrome 7. Turned off sync 8. Imported bookmark 9. Scanned using malwarebytes, found 2 roraccoon threats again PLUS additional 15 -- see attached 1. Shut down the computer 2. Rebooted and Scanned 3. The two Roraccoon Threats (that have always been there) reappeared - same place 4. Quarantined and Deleted them 5. Re-started and Re-Scanned 6. The Roraccoon Threats Reappeared - Same place 7. Quarantined and Deleted the again
  13. 1. turned off sync 2. exported bookmarks to desktop 3. cleared cookies, cache and history 4. uninstalled chrome with also checking delete your bookmarks and browsing data 5. uninstalled goggle tool bar for IE 6. Re-installed chrome 7. Turned off sync 8. Imported bookmark 9. Scanned using malwarebytes, found 2 roraccoon threats again PLUS additional 15 -- see attached Chrome Install #2.txt
  14. The scan quarantined and eliminated the threats !!!! Apparently the Unsynch and rescan solved the issue. It has been a struggle ......and you made it seem so easy. THANK YOU !!!!!
  15. Scaning computer results in finding 2 roraccoon in the registry. Items found shows up in the scan memory circle while running. Went thru the process of quarantine, said it was quarantined. And, should restart system. But system did not remove the 2 items when the scan was done a second time. The results were exported to a TXT file which is attached. How should we proceed to get rid of 'roraccoon' ?????? first-scan-results.txt
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