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About JPalacio

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  1. Hello @RobNicholson-Helios Endpoint Protection installations are per machine. If the Endpoint Agent has been installed and they are not listed in your cloud console, verify that the required URLs are available for external access ( https://support.malwarebytes.com/docs/DOC-1652 ). If the external access is available and machines are not listed, please create a case with our support team to further investigate. Please use the form on the URL below. https://support.malwarebytes.com/community/contactsupport/pages/business-support
  2. Hello @REGITDept , Bug 1. The status on the machine should match the status on the console. I will create a case for you to further investigate the online/offline status of the machines. Bug 2. It is a requirement that the machine is online for a group move to take place.
  3. Hi Esheldon, please open a case with the support team, you will have to create exclusions for registry keys.
  4. @ED3-PDale Thank you for placing your trust in us. If you are using additional security software alongside the Malwarebytes cloud platform, there are some recommended exclusions you should put in place. Please reference the article in the URL below for the recommended settings. Network access requirements and firewall settings for Malwarebytes Cloud Platform
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